Provogue India — Defected watch with broken dial glass

Hi Provogue,

Nothing is going right here. As per below mail, GoJavas has not receive any product from Provogue.
And in other hand you have false committed me that my product has already been dispatched and will reach you within 5-6 Working days on 15th March 22, 2016.
Not sure What is happening here. Please advise next course of action. Also I want Escalation Metrix for Provogue with immediate effect

From: [protected]@gojavas.com [mailto:[protected]@gojavas.com]
Sent: Tuesday, March 22, 2016 1:18 PM
To: Hemant Das
Subject: Re:Provogue.com: New Order[protected]_Smart Gents VJP Dial Watch

Dear Hemanth,

Thank you for sharing your concern with us.

Sorry, I am unable to track your order with the given tracking number.
Probably the airway bill/tracking number is incorrect or we haven’t received this shipment physically as yet.
I would request you to please get in touch with Provogue on [protected] for further queries.


Thanks & Regards,
Customer Support

Hi Provogue,

Nothing is going right here. As per below mail, GoJavas has not receive any product from Provogue.
And in other hand you have false committed me that my product has already been dispatched and will reach you within 5-6 Working days on 15th March 22, 2016.
Not sure What is happening here. Please advise next course of action. Also I want Escalation Metrix for Provogue with immediate effect

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄

From: [protected]@gojavas.com [mailto:[protected]@gojavas.com]
Sent: Tuesday, March 22, 2016 1:18 PM
To: Hemant Das
Subject: Re:Provogue.com: New Order[protected]_Smart Gents VJP Dial Watch

Dear Hemanth,

Thank you for sharing your concern with us.

Sorry, I am unable to track your order with the given tracking number.
Probably the airway bill/tracking number is incorrect or we haven’t received this shipment physically as yet.
I would request you to please get in touch with Provogue on [protected] for further queries.


Thanks & Regards,
Customer Support

Did not receive my watch.

Hi, I ordered a watch on November29, 2014. On checking the online status, it shows that the watch has been delivered but I have not received my watch. I have done online payment for it. Please tell me what to do? Thanks.