Provogue India — Order not received

Address:

Bangalore, Karnataka

Please please please do not deal with provogue. They are thick skinned and unmanageable people

I ordered a provogue watch after getting the promo code from icici bank. I paid the necessary shipping charges of rs. 299. The order was placed on august 17, 2015. The order number is[protected].

On august 24, 2015 i got an email from provogue stating that the order is dispatched. But the order has not been received by me till today.

The following reasons are upsetting me more

1) provogue is irresponsible to promptly answer the customer queries. I have sent 3 emails none of which have got a reply.
2) i tried calling the provogue customer care. All the time the line appears to be busy (As if the operator is speaking to his boy / girl friend) . Nobody picks the call when it rings.

Below are the details of the order.

Order number:[protected]
Shipment #[protected]
Tracking number: mumpvgp528464

The provogue website shows the order is complete but the order has not at all reached me.

I am unable to track the order nor the proogue is responding properly.

Anyone please help me.