Puma — Puma red bull shoes

Address:	643001
Website:	Puma

I recently purchased a puma red bull edition shoes worth oh rs/-8999. I used the shoe on for abt 5times from the day i purchased it. I found that the sole of the shoe is getting damaged. I went to the puma showroom where i purchased it. The puma store was a franchise of puma brand, and so they said me the will send photos to head office and will let me know. They had the shoe with them for 20days and gave me back stating its not manufacturing defect. I have sent mail also to puma customer care india. Whereas every time i mail them it's just creating a request no. But i'm not getting any reply from them. They say u can go to any puma store for claims. But when i go to the nearest puma showroom they ask were u purchased it n they ask me to go to the store were i purchased. I went also to direct puma showrooms in many places taking the complaint of my shoe. The puma store managers are least bothered abt their customers when u go for claims. Only at the time of purchase they are good to us. I took a wrong decision by choosing puma brand & getting a shoe worth of rs.8999/-. I will never ever get puma shoes in my life after this & also will never let the people i know in my life to get puma shoes.