Punjab National Bank Housing Finance [PNBHFL]

[Resolved] Punjab National Bank Housing Finance [Pnbhfl] — Request for refund of Home Loan processing fee- Application No: HOU/KOL/0916/3142

jishujgm

from Kharagpur, West Bengal

Address:	Kolkata, West Bengal, 700153
Website:	www.pnbhousing.com

Sir,

With reference to my PNB HOUSEING LOAN Application No: HOU/KOL/0916/3142, login dated 05-SEP-2016, approved dated 12-SEP-16 (ver. no.- 1) and again on 28-SEP-16 (ver. no.- 2) & 29-SEP-16 (ver. no.- 3), I am sorry to inform you that I’m really disappointed about your system, service and delay- dulling attitude. I have applied for loan approximately on 01-SEP-2016 along with my KYC and all required Documents and accordingly your office completed all formalities like Documentation, signature of legal documents and also in ECS form etc. on 29-SEP-16 and assured me that disbursement will be made within 02 working days.

You are well aware that I have tried my best to satisfy you and met your demand of providing several necessary document time and again. But today on 04-NOV-16 unfortunately, I came to know that it was refused by your Kolkata Branch for releasing the sanction loan amounting to INR 14 Lakh without showing any reason or justification from your end.

I have harassed for long time and already spent almost 65 days’ time for the same and Finally, today got confirmed by your Kolkata Branch that you have not able to release the sanction amount for my House Building loan.

Now, I am requesting your good-self kindly review the whole matter and get back with update feedback by return mail and kindly refund the total amount of INR 6, 326.00 (Rs- 3, 450 + Rs - 2, 876), which was paid by me through HDFC Bank cheque no.- 0020 Dt.- 07/09/16 & 0021 Dt. 12/09/16- to PNB Housing Finance Ltd. as your fees at an earliest.

Your support & cooperation in this regards will be highly solicited.

Looking forward to hearing from you soon.

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May 10, 2017

Complaint marked as Resolved

Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.

Nov 29, 2016

Updated by jishujgm Dear Sir/Madam,

I have not received any satisfactory response from PNBHFL, as their cheated with customers like me. Enclosed herewith few mail communication for your record and reference. Kindly look into this matter and help me to get the amount refund at an earliest.

Verified Support

Dec 02, 2016

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir,

We are in receipt of your query. We sincerely apologize for the inconvenience caused to you.
Our official will soon get in touch with you. You may also write to us with your concern and details at customer.[protected]@pnbhousing.com . We solicit your cooperation in the interim.

Regards,

Team PNB Housing

Dec 07, 2016

Updated by jishujgm Till date, I have not received any update at your end.

Dec 17, 2016

Updated by jishujgm still, I am waiting for your response

Verified Support

Aug 21, 2017

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir,

This is with reference to your query. We understand that our official has spoken to you in this regard.
Trust the matter stands addressed. Assuring you best of services. Please write to us at customer.[protected]@pnbhousing.com for further queries, if any.

Team
PNB Housing

Mar 09, 2018

Updated by jishujgm Till date, I have not received any update at your end.