Punjab National Bank Housing Finance [Pnbhfl] — Unprofessional conduct and cheating

Address:

Bangalore, Karnataka, 560043

Application Number : REF/HOU/BAN/1015/247944
Project: VAkIL Marigold - Bangalore
PNB Executive: Mr. Puneet
PNB Manager : Mr. Jaison
Location: Bangalore

Complaint:
1. Wrong and improper cancellation of loan proposal
2. Wrong information provided and cheque collected
3. Non-refund of the amount collected through dubious confirmation
4. Unprofessional and rude attitude by the Branch Manager over phone - Mr. Jaison


We had approached your company for home loan after being recommended by our builder. The company asked us to submit a cheque of Rs. 11, 000.00 which when we objected they said minimum of Rs. 5, 700 has to be given as processing fee, which again was supposed to be refunded.

Later the company rejected our loan stating that we had given false details, which is not at all correct and had informed this to the executive who had represented the company.

When we contacted the Higher Official - Mr. Jaison, he was outright rude with us after which we had to take up the matter with our builder. After the builders intervention and also after four months and everyday calls, the company has refunded only Rs. 1, 500. The explanation given by the executive was that this much amount only has been approved.

Pls look into this matter, because the loan was rejected on false ground and also the processing fee amount deduction has been wrongly done. Even the treatment we had from the Management - Mr. Jaison was pathetic.

Pls help us resolve this matter or let us know if we can take this into consumer forum?

Thank you and look forward to the problem redressal