Punjab National Bank [PNB] — Education loan subsidy

Address:	Fatehgarh Sahib, Punjab, 140406
Website:	pnb

This is my third time when i am writing this complaint to u.
My father went to punjab national bank for query of central scheme for interest subsidy(Csis). As per this scheme, banks provide financial support to deserving/meritorious students for pursuing higher education in lndia and abroad by charged 0% interest from them. Earlier the bank manager and their employees don't know about this.& they didn't respond to our query. The scheme shall be applicable from the academic year 2009-10 starting ist april, 2009. The loan amount taken starting from the academic year 2009-10 (Irrespective of the date of sanction) shall only be covered under the scheme of interest subsidy. Because of there unawareness, we didn't get the benefit. They are harassing my father very badly. They've said that, your documents are not complete, you supposed to attached that document too and so many things.

But after i logged my query on grahak seva portal, they called my dad after 3 days and demanded for some documents with in a same day. My father was very busy that day, but anyhow they managed to arrange all the document(I.E. Bank manager demanded) but still they didn't respond.
Every time they talked to my father in a very pathetic way. We just want the conclusion, whether they waive our interest amount or not. Please help us.
Our branch name is railway road sirhind, punjab national bank. Account number is [protected]. Ifsc code: punb0354000
If this time my compalint is not resolved then i'l file my compalint to ministry of education department. Waiting for your response.