[Resolved]  Punjab National Bank [PNB] — Refund from online purchase

Address:Udham Singh Nagar, Uttarakhand, 263153
Website:punjab national bank and amazon.in

I purchased moto g4 plus mobile phone ₹15079 from amazon on 25/07/2016 and done full payment by debit card but order was cancelled on 27/07/2016 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference# 75260826217009251374976 & charge auth code# 802225
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do
Was this information helpful?
No (4)
Yes (10)
Aug 12, 2016
Complaint marked as Resolved 
I also raised a complaint at [email protected] . I don't know it was due to the complaints or automatic but I got my refund back. I very happy
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Complaint comments 

Comments

got a refund of ₹ 12, 718/- from Amazon.in having reference number 75503729012026142525137 on 11/01/2019. But it's more than 7 business days. But the amount is not credited on my account.
Well at the time of deducted amount of ₹ 12, 718/-, I was using without chip debit card. But after as per RBI guidelines, 31/12/2018 I replaced my old debit card. Here are the details.

Account no. - [protected]
Previous debit card no. - [protected]
Name - Pankaj Verma

Please help me out, and proceed the above transaction number and credit the amount.

But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do.
Am urooj, today 8/8/2016 time was 4;30pm to5pm i went to PNB ATM very urgent there was a guard who is sikh i think he was drunk he did miss behave with me very badly there is recording in cc camera this ATM machine is in MM university mullana Amabala haryana
I purchased puma Black, Puma Red and Puma White Casual Backpack[protected] plus bag of rate 620 INR. from amazon on 02/04/2017 and done payment by CASH ON DELIVERY. but order was returned on 06/04/2017 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference#[protected].

But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behavior by branch also.
Don't know what to do
rahul090102's reply, Apr 15, 2017
my pnb a/c no. 7972000100028321
name rahul sharma
Sir now you get your money back or not?
I have booked a car with zoomcar and after complition they have refunded 5000 rs but it didnot credited in my source account they have sent me a rrn no.[protected] kindly check it

sir i book a mobile from flipkart and full paymnent of rs 5999 by phon pe app but it cancel and my amount is refunded by phon pe but not credit in my account on 13 may they give me a reference no.[protected] plz help credit my balane
ktsm's reply, May 23, 2018
its from pnb bank
ktsm's reply, May 23, 2018
when i get my balance
I had purchased a guitar and the refund was initiated on 1 June but still haven't gotten anything, what else to do, I had also visited and contacted that Branch he also did the same.
Reference number-75503728153020387898730
I want that money coz it's been more than 10 days, I wanna know when I'll get that money
Bought it from Amazon
I order an product from amazon. They refund the money but i didn't get any refund. So they told me to file the charge dispute. Then i called in the bank customer no. they told me they didn't do with this infact i told them that i had a reference no. But still they didn't help me with this. Reference id:[protected].
Suhail Zainab's reply, Oct 15, 2019
927419605886
Mujhe refund nahi mil paa raha hai
I ordered a jutti of Rs.424 from flipkart and payment by debit card after that I cancelled my order and flipkart refund my money of Rs.424
On 12 february 2019.
But the money refund by flipkart is not credit in my bank account. Plzzz help..

Ref.number:-PPMP[protected]
Auth.code:-297832
I had cancelled a prepaid order from amazon of Rs 19000, the refund has been processed from their end on 28th july 2020, so the refund should have reflected in my account in 5 business days, but it is not yet credited to my account.The reference no. is # 75503720211041223630936.
Please do the needful at the earliest and locate where it is stuck and clear the trouble as soon as possible.
RRN[protected]rs not refund mi account by amzon pay

had cancelled a prepaid order from amazon of Rs 145, the refund has been processed from their end on 2nd december 2020, so the refund should have reflected in my account in 5 business days, but it is not yet credited to my account.The reference no. is #30005403380326154700667.
Please do the needful at the earliest and locate where it is stuck and clear the trouble as soon as possible.
Raghav Rameshwar's reply, Dec 22, 2020
punjab national bank mainpuri haridarshan nagar branch is my branch
Please back my payment

I had a payment from Amazon mechant by debit card of 301.62 rs date of 15 jan 21 but refund not received till date.
My refund reference no.-74332741016101507036128
Please refund my my asap.
Mobile no.[protected]

Plz help I have attached the mail of refrence no. Received from Amazon..kindly look and revert..humble request

Plz try to get my refund back it's already many days I have waited but still didn't get it..info attached below

Kindly help me please

My name is BANAARI LAL/BUDB RAM
I had cancelled aorder from Amazon of rs 451 on the date of 23/01/2021 but the refund not credited in my account.
The RRN NO. 74332741024102312244295
Please do the needful at the earliest and locate where is stuck and clear the trouble as soon as possible
Punjab national bank, birmana (rajasthan)
IFSC-PUNB0050710

purchased pTron Tangentbeat Bluetooth 5.0 Wireless Headphones with Deep Bass, Ergonomic Design, IPX4 Sweat/Waterproof Neckband, Magnetic Earbuds, Voice Assistant, Passive Noise Cancelation & Mic
from amazon on 04/02/2021 for rs 849and done full payment by debit card but order was cancelled on 06/02/2021 and now amazon is saying that refund has been send to bank on 11/02/2021. So contact customer servicea and file charge dispute we they had given me a no. Refund reference# 30005110351035203031364
But customer service is saying they can not file nothing like charge dispute and can only check if money came to your account or not. nd branch told that they do not have idea.. now it been around 20 days.. this is wrong...pnb service is really bad 😑
purchased pTron Tangentbeat Bluetooth 5.0 Wireless Headphones with Deep Bass, Ergonomic Design, IPX4 Sweat/Waterproof Neckband, Magnetic Earbuds, Voice Assistant, Passive Noise Cancelation & Mic
from amazon on 04/02/2021 for rs 849and done full payment by debit card but order was cancelled on 06/02/2021 and now amazon is saying that refund has been send to bank on 11/02/2021. So contact customer servicea and file charge dispute we they had given me a no. Refund reference# 30005110351035203031364
But customer service is saying they can not file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Punjab National Bank [PNB]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    22%
    Complaints
    4880
    Pending
    0
    Resolved
    1097
    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
    View all Punjab National Bank [PNB] contact information