Punjab Roadways — Misbehaviour by driver and helper

Address:Pathankot, Punjab, 145001
Website:www.punbusonline.com

I have written this below mail three times to punjab roadways, but didnot get any replies from them.

Dear sir,

I am writing to inform you of the completely inappropriate behavior of one of your bus driver & helper. I was not able to obtain his name, but i believe he will be easily identifiable from the following information.

I travel by punbus-pathankot depot-volvo (Pb 11 au 2625) on 1 july2016 from pathankot to delhi at 7.00pm by booking online ticket from "http://www.punbus.in/".
The helper of bus charged me extra money for putting my bag-pack in the trunk of bus, when i refused to give money he didn't allow me to put my bag there. Then i notified to bus driver regarding same, he also told me that you have to give money. After some quarrel between us he told me that if your luggage gone missing then they are not responsible for that. Then i decided to take my bag with me and put on overhead compartment of my seat but then bus driver told you are not allowed to take bag inside also (Bag-pack was medium size and can be easily be put in overhead compartment). They also shouted and the helper also told that you are not "samajdaar insaan". After some time they told me that you can put bag on your own but they are not responsible for damage/theft of belonging in a very rude manner. So i put my bag on my own and also take out after reaching delhi on my own.
I am not angry that they didn't help me to put my bag in trunk but the money they are charging and the way they are talking with me was unacceptable.

Below are my ticket and pnr number for the same.
Ticket number:[protected]
Pnr number:[protected]

Please tell me if there is any rule for this extra money they are charging if not then i suggest to take action against them.
I sincerely hope that you consider this behavior unacceptable, and that you will take appropriate steps to reprimand this driver & helper.

I would appreciate follow up information from you so that i can be certain you take this information seriously.

Thank you

Sincerely,
Pankaj chalotra
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    Jeevean deep bullding, Sector 17, Shopping Plaza, 17C, Sector 17, Chandigarh, Punjab, India - 160017
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