Punjab Roadways — Online tickets not managed properly by conductor

Address:

Jalandhar, Punjab, 144001

Dear concerned

I made a online booking through travelyaari.com for the bus from delhi to jalandhar 12:50 pm departure from delhi but when i saw the inside there was already passenger sitting on my seat and upon checking i found out that the conducter gave my seat number to the walkin passenger who took the ticket from the counter and all this happened because he received call from his any relative/ freind and he blocked 2 seats for them. When i checked with the conducter he told me (Jokingly) that don't worry you will get the seat. They started the bus without even making me sit and then we're looking for the seat, it's really disappointing that i made a booking in advance still had to go through such a idiotic situation really poor service by punbus and unprofessional conducter who doesn't know how to manage the seating