PureIT / Hindustan Unilever Customer Care
Hindustan Unilever Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
1182
COMPLAINTS

PureIT / Hindustan Unilever Customer Care

Hindustan Unilever Ltd.

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Address
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
17
12

Phone:
Phone:
10
7
+91 22 3983 0000
[Hindustan Unilever]
5
6

Mobile:

Fax:
Fax:
+91 22 3983 2413

Customer satisfaction rating
21%
Complaints
1182
Pending
462
Resolved
182
So far so good - The company responded to our notifications and is working on resolving complaints.

PureIT / Hindustan Unilever related photos (51)

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PureIT / Hindustan Unilever Customer Care related pictures (51)

PureIT / Hindustan Unilever Complaints & Reviews

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PureIT / Hindustan Unilever — Pureit ultima ro+uv with oxytube, switch malfunction

 surajkarwar on Aug 20, 2016
Dear sir

I purchased pureit ultima ro + uv with oxytube from amazon.in recently. Your technician (Mr. Krishnamurthy) promptly installed the product on the 1st of this month. Immediately after the installation, in the presence of the technician the switch turned on automatically and water started getting waster. The technician asked us to book a complaint if the problem persisted. Since the switch started turning on all by itself on regular intervels, i booked a complaint within couple of days after the installation. The technician (Mr himesh) visited our house promptly but during...
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Improper water quality, unhygienic and dirty taste and odour

 Sarmili Mohanty on Aug 17, 2016
I purchased pureit classic 23l on 9th august, 2016.
But in my 1st use the taste is ridiculoue, no change in odour and qulaity is very bad. This is a fraud purifier playing with the emotions of customer. I want my refund. Pure it has to refund my amount.

I raised complained more than 3 times but there is no proper response. Please refund my amount asap...
Complaint comments  Read comments [1]Complaint category Products & Services

PureIT / Hindustan Unilever — Higher frequency of product replacement

 Lokendra Varma on Aug 13, 2016
We wish to surrender the Ultima pureit as the frequency of product replacement is too high and the part's cost have to be borne by us and are not covered even if the purifier was purchased less than a year back and is within warranty. We are not happy with the product and feel that we are being duped by asking to pay additional costs for part replacement (its not even completely been a year since we bought it)...
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Issue with my Pureit RO

 Sunit Mishra on Aug 5, 2016
I have bought a pureit marvella ro+uv in may 2016 from natraj entirprise bhangel noida 201301, this is just 3 months buying this product, i started facing bad taste of water. Today technician visited and he diagnosed that the main membrain of ro is faulty.

I have n - number of problems against natraj enterprize, i want go to consumer court against then else they should compensate the ro membrane free.

This is not just first complaint about them, you just take a look to the history how many problems they have created within 3 months, i believe the have some sort of way...
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — False commitment and bad service

 abhiblueicon@gmail.com on Aug 4, 2016
Hi All

The RFS / 15873646 and the germ kit was booked on 3/08/2016. I spoke to Sushil at customer service first and he claimed he is unable to help me in any ways, the attitude of the agent is unacceptable and unprofessional.

The call was escalated and I was assured that by customer service supervisor name Abhishek that the tech will come the next day by 12 noon but never came, later I was promised the tech will come by evening 7 pm but again never came. I did not receive any call as well.

The overall experience is pathetic and day by day the service...
Complaint comments  Read comments Complaint category Other

Hul Pureit — Gkk of 23 l pureit classic expired prematurely [Resolved]

 Dilip_Roy on Aug 2, 2016
Ordered a 3000 litre gkk fitted by pureit on 30 apr 16.
It gave only 800 litres output and stopped functioning on 25 jul 16. Lodged a complain with pureit on 28 jul 16, complain no. C167786520. The gkk with manufacturing defect not yet repaired/ replaced by pureit.
The local dealer/ service provider of pureit called and demanded rs 100 for visiting and inspection. He said it is no use visiting and blamed my water quality for premature expiry/ malfunction of gkk.
He refused to repair/ replace the gkk and is putting pressure on me to buy a new gkk....
Complaint comments  Read comments [2]Complaint category Appliances

PureIT / Hindustan Unilever — Filter leakage issue

 tusharpo on Jul 27, 2016
Hi,
I have raised complaint for leakage issue for uv marvell, after that three technician came.
First (vikrant) told need to change valve which i changed, after that 10 days i changed germ kit.
Then again leakage issue start 2nd technician (sanjay) came told now need to change ball so then i refused to changed contact to the customer care, after that new technician came (nilesh). he told problem with electronic circuit after check device then after 15 min told circuit is ok need to change switch overflow indication. these guys are cheating which are from hiteck service centre...
Complaint comments  Read comments Complaint category Products & Services

Pure IT — Pure it worst product

 kazimhashir on Jul 24, 2016
Hi,

I had purchase pure it on 02/06/2016 and installed on 03/06/2016. After installed water is not coming and complaint against complaint no c167616926 on 03/06/2016. Your technical person visited and replace the round carbon from the new product and replace with another one which is not as the same size which he replaced. Now again the same problem arises.
I need a proper explanation that why your executive replace the part with some other size and why the new product getting such bad experience.
Request you to please replace the product with new one or else i have...
Complaint comments  Read comments Complaint category Electronics & Appliances

PureIT / Hindustan Unilever — About to promise service

 justyog95 on Jul 22, 2016
I booked gkk1 kit for 1700 on 16/07/16. with promise service it must be installed in 72 hrs or after that it is free with reference rfs/15301014
I wait till 20/7/16 and callback to customer care due to kit is not installed that time they told me that ur kit is installed in 24 hrs free of kit cost with complaint no c 167762607
After that technician give call me for instalation with payment of 1850 he clarifies me that due to unavailability of kit we cant installed in promised time i refuses to give him kit prize as customer executive told me
Till date after 7 days kit is not...
Complaint comments  Read comments [1]Complaint category Appliances

PureIT / Hindustan Unilever — Service about pureit glass part delivery & service

 Rupesh Gawas on Jul 20, 2016
Sir, madam,
I have lodged request on 1 july 2016 about my 14 lit pureit about broken glass part to be replaced with new one on chargeable basis.
But till tiday 20 july 2016 there is no technician visited my place.In between i had called 3 times & every time you customer care fellow said sorry, tomorrow you will get the part & service definitely.
But till today unfortunately we are drinking boiled waterwater as our pureit is not working.
I am very much unsatisfied about your service.
My registered mobile no is 9011832811

Regards!
Rupesh gawas...
Complaint comments  Read comments Complaint category Products & Services

PureIT / Hindustan Unilever — Within 15 days problem occurs and do not respond any one

 swapnil1988patil on Jul 19, 2016
Hi,
I bought the product of pureit name as 'classic ro+uv' on 26/6/2016 from 'prakash enterprises' shop on navi sangvi pune and technician installed on 29/6/2016 and company gives the 1-year warranty on this product. The problem occurs due to a circuit in this product not working from 13/7/2016. I complain this on their helpline number two times on 14/7/2016 (Complaint no. C167742476 and c167757441) but they don't replace this circuit yet for resolved problems and they do not work on this problem.
I need to replace this whole machine with their another machine of the same product...
Complaint comments  Read comments Complaint category Electronics & Appliances

PureIT / Hindustan Unilever — Pureit ultima ro+uv with oxytube service complaint

 angrycustomer1234 on Jul 19, 2016
I bought above mentioned device keeping in mind the health of family, but highly disappointed by the after sales service. Since the moment it was installed i called services. Seven times he has paid visit, but the issue is unresloved.
Even the device is in warranty your lucknow service team is very reluctant.
Neither they are able to resolve the issue nor replacing it with a satisfactory working system.. Please resolve the issue as it clearly violates very serious guidelines related to health issues.. Every time after the sales, even after following all the procedures the water quality...
Complaint comments  Read comments Complaint category Electronics & Appliances

PureIT / Hindustan Unilever — Poor response from customer care and service provider

 PityCust on Jul 18, 2016
I'm a 'pureit ultima ro + uv' customer

Complaint number: c167748651

Description: poor response from customer care and service provider

I've raised this complaint on 16th july (saturday) at around 9 am regarding water outflow was stopped.

So far, there is no service technician contacted me or attended the problem regarding this issue.

When i called customer care today, they provide me the service provider name and contact number (uk agency; 9500115157) and asked me to contact the number if i want my problem to be attended...
Complaint comments  Read comments [2]Complaint category Appliances

Hindustan Unilever Pure It — Classic 23 litre purifire

 Shyam kishor shivhare on Jul 17, 2016
I have purchase at 20/3/2016. there is 6 month warranty in this product but even 3 months after purifire isn't working. i have complain two times in hindustan unilever pure it company in the number 18602101000 my complain noted and told by them that mechanic will come within 2 days. mechanic also call me two time but he will not come and make complain close. i call again to customer care but there isn't positive response. please help me. my complain number in hindustan unilever is c167729974....
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Low quality product and untrained service staff

 Garvit Arya on Jul 14, 2016
I have purchased Pureit RO+UV Classic from Chroma Ahmedabad on 29th June 2016, just after 10 days of working it suddenly stopped working. Now its being 2 days it's not working at all. I have registered complaint on pureit customer care and a service guy do came but he has no clue what is the fault. They wasted 4-5 hours of ours and now they will try rectifying it tomorrow. Its pathetic to see such low quality product from such a company. The service staff is completely untrained and have no knowledge to repair the product. We have to purchase mineral water bottles for our self for the mean time....
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Non receipt of battery recharge of rs 575/- ordered since 4th july 2016.

 Francis John Lobo on Jul 14, 2016
My pure it advance machine no. is rpa1900369312 and registered mobile no. is 9967202088. i had requested for a recharge battery kit of rs 575/- which until now i have not received. i had again contacted on the customer care no. since it was not delivered within 72 hours. the complaint no. c167734360 and dated 11th july. please take action as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances

PureIT / Hindustan Unilever — Motor not working it's still in guarantee

 Raakeshkapoor on Jul 14, 2016
At the outset, i am using pureit for the last 2-3 years.Initially i didn't face any issue but lately i started facing issues and since then your engineer has changed all the parts of pureit but still it's not working.

Recently they changed the motor but again it's not working. I raised the complain, engineer visited our place but didn't fix the issue and later i got the message that complain is attended and fixed.

Since then i called service center multiple times but nobody turned up to fix the issue.

I am fed up with the pureit services and device....
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Marvella ro +uv purifier issue

 Flavia D'cunha on Jul 13, 2016
We purchased a marvella (Ro +uv) purifier last august. The unit has been not functioning properly ever since. The unit was changed within the 1st two days itself due to major technical issue and after sometime the gkk-1 signal started to blink, on complaining to the call centre, i was informed that the gkk-1 unit needed to be replaced but the technician who attended the call just made some adjustment in coordination with area service manager and assured us that the problem has been taken care of.
I kept on complaining of the tds level which is well above 100 and also about the taste of the...
Complaint comments  Read comments Complaint category News & Media

Hindustan Lever Pure It — Poor after sales support

 Rajeev Gupta on Jul 13, 2016
Purchase new water filter device along with germkill kit,
Called up the helpline 3/4 times and since 10 days no support person has visited and fauly customer support system sends an sms saying your problem is sorted thank you.
Pathetic after sales services, more frustrated is calling everyday to the call centre and explaining them the same problem again and again....
Complaint comments  Read comments Complaint category Utility Services

PureIT / Hindustan Unilever — Worst customer service

 PoonamSamant on Jul 13, 2016
I have been trying to get the sediment filter fixed from past 1 week, but no one from customer care center is even bothered. I have to call and take updates every 2-3 hrs. Every time i call they give me a new reason/ explanation for delay.
They had committed service within 24 hrs and now it has been more than 24*7 hrs. They don't have proper channel for escalation. Highly disappointed with the service....
Complaint comments  Read comments Complaint category Electronics & Appliances

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