PureIT / Hindustan Unilever Customer Care
Hindustan Unilever Ltd.
Satisfactory rating: 22%
Submit a Complaint
1148
COMPLAINTS

PureIT / Hindustan Unilever Customer Care

Hindustan Unilever Ltd.

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Address
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
(PureIT)
11
4
Phone:
(Hindustan Unilever)
4
4

Additional info
Submit a Complaint
Satisfactory Rating
22%
Complaints
1148
Responses
464
Resolved
176
So far so good - The company responded to our notifications and is working on resolving complaints.

PureIT / Hindustan Unilever related photos (49)

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PureIT / Hindustan Unilever Customer Care related pictures (49)

PureIT / Hindustan Unilever Complaints & Reviews

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PureIT / Hindustan Unilever — Customer care is not responding against complaint.

 Abhijeet Ukey on May 2, 2016
I bought PUREIT CLASSIC RO+MF on 16/04/2016 and service engineer came on 18/04/2016 installed it and went away. Filter worked only for two days and after that it stopped working as water is not getting auto filled. Launched complaint as well as rang a call to local service engineer of PUREIT to come and see but since one week past away but still no one has came.
The worst service ever i faced in my life from PUREIT, Please do something on complaint number C167516265, Second thing without knowing to me complaint has been closed....
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Complaint no. C167401694 "got msg complaint resolved even though nobody attended it"

 MuruganRaju on Apr 26, 2016
Hi please anybody don’t buy pure-it water purifier, i would like to share my experience with pureit, i have purchased pureit marvella with jug model one and half years back. I faced with water leakage problem after 3 months. Then i raised a complaint with customer care, more than 8 months i spoke to 5 or 6 manger also. They are telling today or tomorrow sure problem will solve. But i don’t know which today or tomorrow. Whenever i spoke to customer care, i am getting two messages. I have lot of messages but few massage only i have mentioned below. One more thing: no toll free number. Think about,...
Complaint comments  Read comments Complaint category Health & Beauty

PureIT / Hindustan Unilever — Worst service

 Sunil Kawde on Apr 20, 2016
Least bothered about customer service. Ordered new device on Saturday (16 Apr'16) but got to know on Monday(18 Apr'16) when called call center that order was not booked. So booked it again and was informed that will get delivered on Tuesday (19 Apr'16) but till not deliverd and call center is not at all aware. It seems they dont require any additional bussiness.
Really worst service till date....
Complaint comments  Read comments [1]Complaint category Other

Hindustan Uniliver — New filter not working

 pervio on Apr 20, 2016
I have purchased RO+MF model purifier on 10_3_2016.It was not working since 14 th April. I lodged complaint on 15th, I was told the complaint will be attended within one working day. On 16 th April one technician came and some adopter problem and it will be replaced on 18th.every time calling cost huge money and unbearable waiting. Daily I am calling and reminding and now they say spare is not available. We are senior citizens and facing problem. The responses from cc of Pureit is very casual and customer oriented....
Complaint comments  Read comments [4]Complaint category Appliances

PureIT / Hindustan Unilever — Insects found inside water tank

 mayankmnit09 on Apr 18, 2016
Hello

I have one pureit ultima water purifier and registered mobile no is 9214517760.

15 days back i registered one service complaint because it was giving me indication to change gkk1.

One guy(vijay kumar) came and he cleaned the gkk and said no need to change for now.this guy was really dumb and i want him to be terminated immediately.

After 7 days of that i was feeling some problem with the water

I again registered one complaint to check it.

An another guy (normally this guy comes for service to my place)...
Complaint comments  Read comments Complaint category Food

PureIT / Hindustan Unilever — Service person not coming to repair purifier

 Ayush0502 on Apr 16, 2016
Today is the 4th day we are drinking bad quality water. The reason behind this is service person telling lie that he will be coming in few hours for 4 days. Licensed Service provider is: Sri Sai Ram Agency LSP Phone :909 292 1501, Kanchipuram 603002.

So, i request you to take skme serious action against him....
Complaint comments  Read comments [1]Complaint category Appliances

PureIT / Hindustan Unilever — Red light for change of uvgkk after changing 2moths 10 days back

 Debajit Bagchi on Apr 15, 2016
I have a pureit marvla uv for more than 3yrs but i found the uvgkk kit not working as before such as previously i have to change after 7-10 months and lastly i changed from your krishna services vide bill no-793 dt27/1/16, Now pl depute one of your technical person who will show me that i have already get the specied ltr of pure water from your machine at your earliest neither i shall compelled the matter to consumer
forum.
Sri Debaki Ranjan Bagchi
181, basunagar,
Madhyamgram, west Bengal
kolkata-700129...
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Pureit classic ro+mf device not working at all

 Maneesh Chaubey on Apr 10, 2016
It has been a long time when i had raised a complaint regarding the device that "it is not working at all". Please refer to the following complaint codes "c167463568" & "c167471046". Mechanic is not able to identify the root cause and so is unable to fix it. I called the helpline number multiple times (They take too long to answer the call--which is so irritating).
Mechanic visited 5 times at my house to fix the issue but couldn't be able to fix it. He changed adapter and motor in subsequent visits. As soon he (Mechanic) comes and does some troubleshooting, devices starts working and later...
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Pure it servicing at machilipatnam, krishna distrtict, 521001, ap

 TKV Babu Rao on Mar 31, 2016
To whom so ever it may concern.
We have purchased pure it water filter which is supplied by mr. Subrahmanyam cell no : 9704752666 and it is serviced by ( that means ) recharge of refills by mr. Sarath cell no : 7207111664. Of machilipatnam town jurisdiction.

Mr. Sunrahmanyam after the instillation advised us to contact for refill replacement to mr. Sarath.
Mr. Sarath phone will not be available by for a week on continues trails. By gods grace if he attends and replace new refill it will not work for the guarentied leters of water. When asked the reason for the complaint...
Complaint comments  Read comments Complaint category Appliances

PureIT / Hindustan Unilever — Pure it marvella uv purifier

 yogesh dabs on Mar 30, 2016
Hi this is yogesh dabas (+91-9999030139, hno-1138, v.p.o kanjhawala)
we bought pure it system few years back. 2 or 3 months ago we wanted to shift it from ground to first floor so we registered our request. then we got a call from the person who was sent by pure it asking about the address. my wife talked to him and he was talking rubbish. and then when he came to our house he did not behave well with my wife and my mother. last month in mid of feb the adapter failed so we ordered one from pure it. the operator told me they will charge only 250 and when the came to my house they asked for...
Complaint comments  Read comments [1]Complaint category Products & Services

PureIT / Hindustan Unilever — New pureit ultima ro+uv water purifier not working

 Syed Muheebulla on Mar 27, 2016
We purchased a new pureit ultima ro+uv water purifier (Sl. No rcr3300028904) on 21mar 2016 from croma store bangalore (Total mall sarjapura road), after 5 days of follow up the company sent a technician to install the product. The technician did not know anything about the installation of the product. He somehow installed the product but even after installing there is no water coming from the purifier.
We feel cheated by the low quality of water purifier manufactured by hul. It is more than 1 week we brought the water purifier and it is not working. I am very angry and disappointed with...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Hindustan Unilever — Product complaint

 Jins p koshy on Mar 25, 2016
This is the details of interaction with the company i am not get any response or sulation from the company

Dear Sender,

Thank you for contacting Levercare. This is in reference to your email dated March 20,  2016.

We are sorry to learn that the Huggies was not up to your expectations.
Please be assured that you will receive a call within the next 48 hours.

Request you to please note your Lever care reference number 03863888 and quote it in all further communication.

Yours Sincerely,

Consumer Engagement...
Complaint comments  Read comments Complaint category Health & Beauty

PureIT / Hindustan Unilever — Products not received

 alps0143 on Mar 16, 2016
P&G is 100 times better n hindustan unilever when they say they will send products they do but unilever cant submitt it even if year pass dint recived full set of products of ur company from ur site smartpick insted of 8 products jus recived 2...
Complaint comments  Read comments Complaint category Home & Garden

PureIT / Hindustan Unilever — Regarding complaint no. c167411715 "got msg complaint resolved even though nobody attended it"

 pankaj20084u@gmail.com on Mar 12, 2016
I am From Sector 5 Vasundhra Ghaziabad having Marvella RO of Pureit in my Home installed since May 2013 on 8-March-2016 I ordered to Change My ROM and on the same day by evening ROM was changed By Mr. Ravi Mobile No. 9891317705 (assigned to 1930017076 Vasundhra Service. LSP Phone 9968041103) and on the next day some sound was coming from the Device and again complaint was resolved and today i.e. on 12-March-2016 Leakage Problem is coming and registered my complaint and by evening I Got message that complaint has been resolved even though nobody visited and now I am facing real problem with Pureit...
Complaint comments  Read comments Complaint category Utility Services

PureIT / Hindustan Unilever — 23 litre water purifier

 sams3022 on Mar 11, 2016
We purchased he pureit water purifier 3 month back and now its water leaking now a day i request to concern person/company to do needful...
Complaint comments  Read comments [1]Complaint category Appliances

Hindustan Unilever — Not received all products

 alps0143 on Mar 9, 2016
Have ordered for 8 products from there site smartpick.com but jus recived 2 put of 8 now they saying offer is closed but about other products which i have not recived n c.c are not ready to reply properly poor sservice. wrong comitments.worst c.c...
Complaint comments  Read comments Complaint category Home & Garden

PureIT / Hindustan Unilever — No solution for my previous complaint

 Shivendu Shrivastava on Mar 1, 2016
This is most pathetic service i have ever had from any brand...

Can you guys please give me solution or else i have to post it on social media.

Let people know how you guys cheating on the name of after sale service.

awaiting response...
Complaint comments  Read comments Complaint category Electronics & Appliances

PureIT / Hindustan Unilever — Non availability of germ kill kit

 sha2nk09 on Mar 1, 2016
I had purchased 12 Litres capacity Pureit Intella few months ago. Now I want to change the germkill kit for the same, but every retailer is saying that kit for this model has been dropped off, and is not available with them, because company has stopped selling this product. Now I have checked their site for purchasing the kit online, but there also, they are not providing the same. the one person from the company instead of solving my problem start giving me information on other products. please register my complaint, as if every year they are going to drop off their last year model, then please...
Complaint comments  Read comments [1]Complaint category Appliances

PureIT / Hindustan Unilever — Service & support:

 Rakeshpateljaival@gmail.com on Feb 27, 2016
Hi, Still I am not received bill of Pureit Autifill product, I am calling many times to Hindustan Unilever person but he did not reply me. No customer has been support us regarding the same and I was not use this product in week time and this equipment is available at my home without any usag...
Complaint comments  Read comments [1]Complaint category Other

PureIT / Hindustan Unilever — 14 lt classic

 mdialam on Feb 24, 2016
Its very painful to write to you that I'm having a complaint regarding the service and product.
Purchase date :-04 feb 2016
My Customer id is 1933358650 call No is 1932049344. No action as of now has been taken despite of several calls.
I called and get the detail of pureit shop near my location I purchased a 14 lt classic.
From a sealed pack I founded Tap was not inside I made complaint then the shop owner given after 2 weeks when I installed then what I am finding is that its leaking from one part again I made a complaint but no solution.
Sorry but unhappy with...
Complaint comments  Read comments Complaint category Appliances

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