PureIT / Hindustan Unilever Complaints & Reviews

On request as on 10/09/2022 for renewal germ kit 1 for marvella RO slim, today on 11/09/2022 your agency renewed expired kit, manufactured and packed on 09/09/2019, expiry date 09/09/2022, worried about unsafe drinking water....

Recently we have purchased a new germ kill kit of pure it filter 14 liters, after installation the water is smelling and tasting high chlorinated, its very difficult to drink such water, resolve this issue asap....

This morning few ladies had come to the door step, there is something going on, we are u aware off, these ladies sell Vim, domex, etc at 70/- actual cost is 100/-. Later they take our cell phones nd tell we need to inform the company about how many ppl have taken our products, so they dail a toll-free number, but later a code is received they are noting down the codes, I don't know if the Company is evn aware of this...If yes then we want...

I have brought two months back a pure it water purifier it drips water through batery componant and i checked it shows red colour but it should not have happened just with a two months and i want to be repaired...

Dear Team,

We have raised an query for GKK2 to be replaced yesterday, today a Guy With name Mr. Prasad was been assigned to do it.
His behaviour towards us and talking towards was very rude arrogant and pathetic, he spoke to us in an high pitch. it was an worst experience with us. He was representing pureit
I called his supervision Mr. Prasad +[protected] he was supporting him instead of asking him to behave...

Dear Pure it Team,

I am Ramchandra Chilkawar, a valuable customer of Pureit Max Water Saver 10 L RO + UV + MF Water Purifier. I am using this product since August 2020. Please note that I have been experiencing many issues with your product since the beginning.

A few examples of issues are the water filter stops working. The taste and smell were very bad; the experience was harder, with high TDS outflow, the...

Dear sir, I have installed PURE IT MARVELLA UV at my home five years ago.Recently I have places request to replace germkill kit which was placed properly with sms sent to me.But today I was messaged that as per my request, they have rescheduled technicians visit after five days which was never requested by me.My service request no is RFS/11144886.Just now on 28.07.22 at approx 6.50 pm I have placed my request for service asap on company helpline...

Hi,
I have 2 complaints.
1. Service request - C[protected] for 10th Aug was never arttended. I am sure one of your service team would have cancelled it or would have marked as attended. This is the second time this is happening.
2. The main complaint is The water purifier fell down cos the back panel broke and it is leaking and i have requested for service engineer to check every one requested pic on whats app and from...

Hi, I have been facing the worst service levels in Chennai from your partner Sri Venkateswara Agencies. On time contrary the service levels at Bangalore was great.

They want the whole mother board to be changed for a simple complaint that the button controlling the water tap is not functioning.

I have been calling the call centre almost daily for a change on service partner, I have been getting promises that...

— water colour and taste
Abhilasha Sharma
from Uttar Pradesh Varanasi
Sir, i changed the germkill kit of pureit classic whose capacity is 23 lits. After pouring water i saw yellowish water came then i drained water and again i poured water and after some time again yellowish water came and taste was different so again i drained those water and still the colour is coming yellowish and taste is also different. Plz help...

Good afternoon,
This afternoon your technician visited, asked us to replace the filter unit Rs 1700.00 time being opted not to change, fixed the cover back, suddenly water started to leak from side wall, he did something, we paid him Rs300. 00. We tried using it immediately again the leaking started, called him but ignoring calls, reported by sharing videos via WhatsApp [protected]. Sorry to mention Ms Neha rude behavior, instead blaming...

3 days back one Mr Ashok, came to my home to install a new set of filter for my Marvella RO water filter.I made the appropriate payments for that After 3 days the filter is leaking badly and they want money for fixing it .What a big scam.HUL being such a big company over the quality of the work is done by its service partners and refuse to take responsibility for it.What a shame!!...

Working not...

Leakage from waste water pipe after the local dealer replaced the gkk filter...

Washer for Micro Charged Membrane. I have purchased this Water Purifier about 5 years back. I am also having your Classic 23 L Water Purifier since a decade which is giving me excellent service supported by your local Chennai
dealer Sri Venkateshwara Agency from a day one. They have told me that
they do not have stock of this spare Washer. I have requested you over my
phone calls, emails and finally a letter by Speed...

I want change my pure it aqua water filter because it take service charge infact in warranty period and 1 year 5 to 6 services but not resolved my problems...

Without my permission Lifebuoy soap gave an advertisement in my wall.
They don't need any permission of the owner of house?...

I have pureit advanced 23 litres filter..
since 2 days my filter has been leaking but thebattery has not turned red...yet...i bought a new germkill kit and replaced it with the old one...still the filter is leaking water from the compartment..
kindly help resolve this issue...

My purit machine had been problem since two weeks i had complaint and sent mail to Mr. Srinivasan M, Service Head – India but no is responding to mail literally i am facing problem about this service.

Please help me on resolve issue.
My No:[protected]...

Hello Sir,

I am Bhaskar Mani Kiran from Srikakulam, Andhra Pradesh. Recently my Pureit copper+ water purifier was a problem. The problem is, my purifier is on but water is not dispensed and also red blue green lights are on simultaneously every minute. So, I called Srikakulam service provider Mr. RAVI. They sent technician BALA KRISHNA to my home. Bala Krishna checked my purifier and replaced the adapter then my purifier...