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Pure IT Water Purifiers Customer Care

Pure IT Water Purifiers

Secunderabad
Hyderabad
Unnao District
Uttar Pradesh
India - 500003

Customer Care Phone Numbers and Contacts

Phone:+91 92 2320 0200
 +91 92 3050 0500
 +91 92 4310 0100
 

Pure IT Water Purifiers Complaints & Reviews

Pure IT Water Purifiers - Hopeless quality of Marvella RO

User
 SAP1964 on Feb 5, 2015
I am fedup with Pureit Service for my Home Appliance - Marvella RO

I have spent Rs 17000 after the initial payment of Rs 15000 for the purifier.

Their ervice is very pure.

I have been complaining but there is no change in the attitude or service....
Complaint comments Read comments Complaint category Appliances

Pure IT Water Purifiers - Pathetic Service, Inappropriate response

User
 jaya_b on Jan 10, 2015
We purchased a Pureit Marvella RO + UV from marathahalli ezone on Dec 25th 2014. Unit was delivered to us on 31st Dec 2014. We placed a request for installation with pureit. After several calls finally a technician from Sri Raghavendra Agencies LSP came and did the installation on 6th January 2015. It worked fine next day. On 8th January 2015 night drinking water dispenser started leaking continuously. We observed this on next day morning. Immediate at 7:45 am on 9th January we called up pureit customer care and raised a compliant. Compliant number is C15414293. We also turned off...
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Pure IT Water Purifiers - Bad Service

User
 jayeshmalondkar on Dec 22, 2014
We had installed a Pure IT marvella purifier however, since last few months it started leaking. We have registered complaint numerous times with the Customer Care however, there has been no resolution. The technician comes and he reports that the parts are not available and hence they recommend to buy new purifier which is utter non-sense. Those of you who are reading this complaint, please refrain from purchasing Pureit marvella as it is usually costlier than usual water purifiers and is not worth at all....
Complaint comments Read comments Complaint category Appliances

PureIT Water Filter - Pureit Service is poor.

User
 SAP1964 on Dec 13, 2014
I have bought a Pureit water filter from Pune, Aundh. Greivence 1 - I am very unhappy with the performance of this Products from the date of purchase. Several parts have been changed in the past 2 years. Literaly the whole system has been changed. If there is clear defect in the product then why is this still being sold to consumers Greivence 2 - Pureit is serviced by a company called "Infinite E Series" based in Pune. The control on the technitians is very poor. I have made a complaint on 11 Dec 14 Morning. on 13 Dec 14 (after 2 days) the technician called up and said that...
Complaint comments Read comments Complaint category Utility Services

Pure IT Water Purifiers - POOR AT SERVICE PUREITWATER

User
 jagrati nagpal on Nov 30, 2014
I HAD REGISTERED A COMPLAINT TWICE AT THE HELPLINE NO. 1860 180 1000.. BUT TILL NOW NO ONE VISITED.. IT IS SAD TO SEE THAT A BRAND NAME PUREIT COMPANY IS BAD AT THEIR SERVICE. THEY GIVE US COMPLAINT NO. AND AFTER THAT THEY DO NOTHING. COMPLAINT NO. C146246507, C146327914.. I HOPE AFTER READING THIS YOUR SERVICE MAN WILL VISIT....
Complaint comments Read comments Complaint category Electronics & Appliances

Pure IT Water Purifiers - COMPLAINT NO.46243832 DT. 26/10/2014

User
 ramnathns on Oct 27, 2014
PUREIT WATER PURIFIER NOT WORKING PROPERLY. NO PURIFIATION/FILTERATION. THE COMPLAINT IS YET TO BE ATTENDED. PERSON AT LOCATION WILL BE AVAILABLE IF VISITED BETWEEN 11:00 AM AND 01:30 PM ONLY. HENCE, THE SERVICE REPRESENTATIVE MAY PLEASE ATTEND ACCORDINGLY. PERSON MAY PLEASE VISIT WITH ID PROOF. With Regards ramanathan 9962523979...
Complaint comments Read comments Complaint category Other

Pure IT Water Purifiers - Failed to deliver product in timeline

User
 NileshK123 on Oct 20, 2014
I have ordered GermKill Kit 3000ltr on 16th Oct 2014 at 12:39PM online and called customer care for confirmation. On 19th Oct 2014 10:57AM I got message on my mobile number that my order number RFS/5629591 is delivered successfully with pureit promise.. :--- That was big joke, today its 20th oct 2014 5:19PM I am writing and after doing four complaints at customer care number : 09223200200 Still they are saying it will delivered tomorrow after 11AM its now fifth day started and I logged complaint at customer care on 19th that means after loggin complaint they still taking 48 hours.. PUREIT ARE YOU...
Complaint comments Read comments Complaint category Appliances

PureIT Water - non delivery of germi kill kit

User
 ANILR KULKARNI on Oct 2, 2014
I ordered germi kill kit on 30/09/2014 and till today I did not get the kit. These guys from pureit has given a supplier's number in chennai who never bother to switch-on his mobile. Called back pureit again and again they give same reply that the problem will be solved with 48 hours. every time u call, they take 48 hours from the day of complaint. They dont have call escalation mechanism. I made a HUGE mistake in choosing this product. I advise to the people who will be reading this *********************************DONT PURCHASE PUREIT FOR THE GOD'S SAKE*************************...
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Pure IT Water Purifiers - Pure it Promise!!!!

User
 Charan Y P on Sep 26, 2014
I had placed an order for the Pureit Marvell UV GKK kit from the Internet on Monday-22-September @ 10:42am, I’ve received the confirmation message with my order #: RFS/5418901 my mobile number 9663394538. I’m aware that there’s a Pureit promise by the text message in my mobile for the delivery deadline as 72 from the time of booking. Yesterday(25/sep/2014) I’ve raised the concern(Complaint: C146161906) that I’ve not received the GKK kit even after 72 hours after booking. Today I’ve received the call from Basaveshwara enterprise Bangalore informing they are charging full amount of Rs.950...
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Pure IT Water Purifiers - Worst Customer Service

User
 chandres4u on Sep 16, 2014
Hi This is with utter displeasure I am writing the complain regarding the Pure It service. I have been consuming Pure It water filter since 4 years and recently I have started facing lot of problems with water leakage from the filter. So, to rectify it I have been calling and registering complain time and again with Pure It customer care and my complain number with them is C146083493. It's been 3 and half month we are facing this issue and this idiot guys keep telling they will take this issue as high priority and make it fix in a day or two. I want to file a complain regarding them since...
Complaint comments Read comments [1] Complaint category Utility Services

HUL Pureit - Non-delivery of Germkill Kit for over 25 days

User
 nim_patel_07 on Sep 13, 2014
I had ordered Pureit Classic 14 Liter Germkill Kit on 21/08/2014 by calling on the Pureit Helpline No. 1860-210-1000 (RFS/5156744). Germkill kit was not delivered till 29/08/2014, so I again called on the Helpline No. and re-registered my order on 29/08/2014. Germkill kit was not delivered till 05/09/2014, so I called on the Helpline No. and registered the COMPLAIN (Complain No. C146113869) on 05/09/2014 with assurance of assistance within 48 hours. Germkill kit was not delivered till 13/09/2014, so I again called on the Helpline No. and 3rd time registered my order on 13/09/2014. Till now no...
Complaint comments Read comments Complaint category Utility Services

Pureit Marvella Ro - The service center attending and not answering calls. Issue unresolved even after 5 days

User
 manshaC on Aug 30, 2014
I had lodged a complaint that RO is not working on 25th August. Registered mobile number (9811315185) . The technician visited and replaced 2 electrical parts charging me rs 2000. The RO worked for a day but again the issue came up and there was no water in RO. I called customer care number of times, even talked to managers of agents but no one is able to solve my problem on urgent basis. They will not commit anytime but will as "as soon as possible" . This is bull shit. Even 5 days are not as soon as possible for them. I would not recommend anyone this RO. Really bad service and there technician...
Complaint comments Read comments Complaint category Utility Services

Pure IT Water Purifiers - Purifier not working. Technician not responding.

User
 Navneet Nair on Aug 28, 2014
We have a Pureit Marvella water purifier and the lights have been blinking without any water being purified since Saturday 23rd August. We have contacted the call center and apart from apologies and assurances that the issue will be resolved the next day, we have been waiting for almost a week and buying water since we do not know when the purifier will be repaired. Apart from that we have been taking days off from work to accommodate the technician who has been promising to come the next day. This is very unprofessional on your Unilever's and we are just being taken for a ride......
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Pure IT Water Purifiers - Non delivery of Germ kill kit - Order RFS/5169663

User
 Vinod Srikanta on Aug 26, 2014
Non delivery of Germ kill kit - Order RFS/5169663 which was ordered on 22/08/2014 and employee is giving worst reasons(Due to death all three employees are busy) and not properly answering my calls if i tried with another number then he is receiving. Really frustrated with Hindustan Unilever service....
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Pure IT Water Purifiers - Not giving any service to HUL 4 Ltr Pureit marvella UV Water Purifier purchased from Snapdeal

User
 Kumar U Gaurav on Jul 29, 2014
Dear Sir/Madam, I have purchased a HUL 4 Litre Pureit Marvella UV Water Purifier from Snapdeal and got it delivered to my address on 22/07/2014. When I have called the Pureit helpline they are saying that they will neither install the water purifier free of cost nor they will provide me the one year warranty on it. Now the product is lying idle at my home without any use and I have invested approx 7000 rupees and also making daily calls to them with the request to install the product at my place and provide me the warranty. I want to lodge a complaint against both the parties Pureit and...
Complaint comments Read comments [1] Complaint category Appliances

Pure IT Water Purifiers - [URGENT] water leakage from the Tape

User
 anubhaw2004 on Jul 17, 2014
Hi, On 12/07/2014 I purchase the water purifier.On 15th July a guy come from the HUL(9036912293) and did the installation. At that time there was some water leakage from the tape but he told it OK after some time it will be fine and he left. After that, same night it start leaking more water from tape and next morning its increase so much that I have to close the water supply from the main water tank. And when I tried to call that guy in the morning he told he will come in the Afternoon and he did not come than I called him he told he is on the way he will be there at Evening and when in evening...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

PureIT Water Purifier - Worst customer service from Pure IT

User
 venu81 on Jul 4, 2014
I have given CSF change request on 02 July 2014 order# RFS/4686825. Since two days technician didn't turn up to change the CSF. Whenever i call customer care they used to say, we are going to send the technician. This pure it machine has stopped working as CSF change is mandatory. If they are not able to provide the CSF change request with in 48 hours, they have to change alert system to indicate at least 5 or 10 days....
Complaint comments Read comments Complaint category Appliances

Pureit Marvella Ro - pureit marvella ro defect piece sold to me

User
 !@#$ on Jul 1, 2014
I already placed the complaint . No response from the company. For more than one year we are bearing the inconvenience regarding the poor performance of the pureit marvella ro purifier. I expect immediate response from the Company. Many people told me about the poor service from pureit, not believing them we bought this. And we regret a lot now....
Complaint comments Read comments Complaint category Home & Garden

Pureit Marvella Ro - purifier not working properly since we bought last year.

User
 !@#$ on Jun 30, 2014
this is regarding the pureit marvella ro purifier . We bought it last year in May 2013. As the company man came and installed it, it worked for one day then started making bubbles noise throughout the day, not getting the tank filled. We placed a complaint and the service person came and opened all the inlet pipe, drain pipe, tap and somehow removed the airlock . Again after he left it worked for one day, and the same problem repeats, the bubbles noise and the water tank will not fill. It takes more than 24 hours to fill. Later again we placed a complaint and the same story repeated, pureit service...
Complaint comments Read comments Complaint category Home & Garden

Hindustan Lever Pureit - Batter Change

User
 krish0422 on Jun 23, 2014
My name is S. BALAKRISHNAN, I have bought one number Hindustan lever PUREIT Water Purifier Intella in the month of 28.12.13. Now the battery is required to be replaced immediately. i had contacted your helpline no 1860 180 1000 which the battery is over ie May 14. They told that the service representative will come and change the battery the or week.After one week i had contacted the service representative he told that currently the battery is not available and it is manufacturing in Mumbai, so it will take another one week. Again i called his number (7418718791) he told i will another you can contact...
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