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Pure IT Water Purifiers Customer Care

Pure IT Water Purifiers

Secunderabad
Hyderabad
Unnao District
Uttar Pradesh
India - 500003

Customer Care Phone Numbers and Contacts

Tollfree Phone:+1 86 0180 1000
 +1 86 0500 5678
Phone:+91 92 2320 0200
 +91 92 3050 0500
 +91 92 4310 0100
 

Pure IT Water Purifiers Complaints & Reviews

Pure IT Water Purifiers - Poor after sale service

User
 Santanujana on Jun 20, 2015
I am using Pureit water purifier of HUL. Few days back I have broken one part of the filter during cleaning. After that I called to Pureit customer care and booked that particular part. I got the confirmation of booking and price details by SMS. But next day I got call from Pureit service team that particular part is not available so they cannot deliver the same. I mail to Pureit i.e.- pureit.hul@unilever.com three times to know the confirm date when I will get the part because I have to take decision whether should I wait for it or think about deferent option. Still I did not get any reply from...
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Pure IT Water Purifiers - Faulty Germ Kill Kit installed and No Service after that

User
 vinay.jr on Jun 17, 2015
PUREIT does not provide any service to its customers. I have registered number complaints for last one month. I have been calling the customer care every other day. But still I have not got any service for my request. I have got Marvella RO installed on Dec 3 2014. As per the instructions in the manual we ordered for the replacement of GKK1 when the Indicator on the device showed RED on April 26 2015. Kit was replaced and system worked for a week and there was rapid increase in waste water. We registered a compliant for this. Technician came did something and said everything is fine. Water is...
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Pure IT Water Purifiers - HUL pureit Marvella RO

User
 ashok_t on May 28, 2015
I am writing this after three complaints and after several assurances by HUL. Utterly frustrated with your response and service. Someone higher up needs to take a look. I have a mervella ro installed, I am facing low fileration problem and for the last two weeks I am constantly rising complaints and following up for the same. I raised a complaint on 14th May, then on 23rd may and again on 25th May. I got several calls from your helpdesk, asking if the problem is resolved and they are raising it as priority issue, problem would be solved in next 48 hours. But still its the same, no technician...
Complaint comments Read comments Complaint category Utility Services

Pure IT Water Purifiers - Supplied Defect Germkill Kit

User
 rameshesichyd on May 24, 2015
I have ordered Advanced 23L Germkill kit through pureit website about 15 days back. It was installed by their representative. It has worked only for two days and after that it is not working. Water is not flowing down and not purifying from the third day of installing. Pease resolve it....
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Pure IT Water Purifiers - following up from 16 May 2015 for replacement of germkill Kit still not yet replaced

User
 Manojbedi_MB on May 23, 2015
Dear Team, I have logged a call for replacement of germkill KIT for my Pureit Advanced on dated 16 May 2015 via called at customer care 1860-210-1000 they give me the time of 48 hours for replacement. till 19 May 2015 no body has contact to me or visit to close the request and i logged a complate on 19 May via complate Number C156711656. Till 23 May 2015 no body has contact me or vist to replace the KIT, Thanx and regards, Manoj Bedi 09888018312...
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Pure IT Water Purifiers - Marvella Model - complaint no-C156719945 [Resolved]

User
 ashisag on May 22, 2015
I own a Marvella model (without electric). Every time the kit is replaced, after few days the side pipe starts leaking again. Whenever the custOmer care shop (who replaced the kit-Dum Dum service centre) is informed to fix the issue, he always says - the Marvella model in itself is defectively created, hence company has itself comeup with a new model with an exchange offer (trying to always push for its sales for new model). When said, that the problem only arises after replacing the new kit and even after getting other parts replaced on payment as advised by the person during the last kit replacement...
Complaint comments Read comments Complaint category Electronics & Appliances

Pure IT Water Purifiers - Have to bare serious loss due to Pure IT's untrained engineer!!

User
 Chandrajeet Ashok Kanchan on May 20, 2015
I own a PureIT Marvella UV since December 2013 and below is the history of events that will help you understand the case: • December 2013 – Purchased it and it worked wonderfully well for 14 months. I was so impressed that I recommended it to all my relatives, friends and colleagues. It was a beauty! • February 2015 – As per rule we decided to change the filter and misery started. The guy who came to fix it was not trained at all. He dropped it on kitchen otta twice and when he was done with the filter change the lights were not working and device was leaking. We asked but he said...
Complaint comments Read comments Complaint category Electronics & Appliances

Pure IT Water Purifiers - Technican broke the PUREIT while installing Germkill Kit

User
 ankit ashwani on Apr 20, 2015
Hi, I have ordered a germ kill kit for Pureit classic 23 L three days back..This request went to Scorpion services enterprises.LSP (9310422171). A very untrained technician came and installed the new kit. But for next 2 days, water didnt get purified. We call the scorpion enterprises several times for this issue but they ignored the request and then finally on Monday, they sent one of the technician for repair and he found out that PUREIT was broken from two places because of that it was not working. It a very genuine request, please take action ASAP . Already raised the complaint (C156633825)....
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Pure IT Water Purifiers - Complaints Against Pure It for not solving the overflow & leakage in my Pure it Marvella water purifier since 3.5 month

User
  Pragnesh Sisodia on Apr 16, 2015
Myself Pragnesh Sisodia, using Pure it Marvella water purifier since last 3.5 years. My registered mobile No is 8866148191. I have been booked a complaint for overflow & leakage in my Pure it Marvella water purifier on 21.12.2014 wide complaint No. C146377574. Technician from Licenced Service Provide ( JAI SAINATH Enterprise Mb. No. 9099510777 ) has visited my place, changed some valves & told that it is rectified & left the place after taking payment of Rs. 150/-. With in half an hour the leakage starts again as tank fills full. I contacted technician again & told...
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Pure IT Water Purifiers - Water purifier is not working

User
 Balaji Aasapu on Apr 6, 2015
Purifier is not working since 15 days. We have raised couple of tickets after receiving message saying that your complaint has been attended and need your valuable feedback All following tickets has been raised as of now. c15500341, c156563205, c156574499, c156574507, c156558809, c156563205, c156580634, c156577286, c156600975, All technicians visit my house as a guest and say that they can't fix the problem and they will send senior technician to get it fixed. As of now no senior technician visited my house to fix the problem. I am not sure why pureit is not taking care this issue to fix the problem....
Complaint comments Read comments Complaint category Home & Garden

Pure IT Water Purifiers - Poor service

User
 Sanjay Chellappa on Mar 27, 2015
Extremely poor service provided by your service agent M/ s Maria refrigeration.. The service person mr. Shankar 962033947, does not know his job. The GKk2 was replaced 2 days back and ever since there is a huge leakage of water. In spite of his second visit the problem is not yet resolved. Extremely dissatisfied with pureit...
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Pure IT Water Purifiers - Pathetic after sales service

User
 Nitin Upparpelli on Mar 15, 2015
Hi Pathetic after sales service i have ever came across in my life.. Competition is so fierce and you all are losing customer.. I was using your product since 3years this is my customer id 1930536037 and contact no. 9892611437. Looking to switch for eureka forbes aquasure aayush product. Its time for HUL to Learn something from them.. Thank you for treating customers so bad......
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Pure IT Water Purifiers - Water Purifiers Marvel

User
 chandrujaya on Mar 7, 2015
One of the worst experience in my life. Pureit marvel Purchased on 26th June 2013 My Costumer Id No 1931996423 After a month I complained 5 times about this, twice battery was changed and twice the filter was changed still it does not work properly. There was no trace of the technician every time after registering the compliant I receive a SMS that the complaint has been attended and please give your feedback. Are you guys seriously organised? I feel your franchise service (New Wave Agency Chennai 600082 ) Support is cheating you and your valuable customer. Can you understand how desperate I felt...
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Pure IT Water Purifiers - Hopeless quality of Marvella RO

User
 SAP1964 on Feb 5, 2015
I am fedup with Pureit Service for my Home Appliance - Marvella RO

I have spent Rs 17000 after the initial payment of Rs 15000 for the purifier.

Their ervice is very pure.

I have been complaining but there is no change in the attitude or service....
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Pure IT Water Purifiers - Pathetic Service, Inappropriate response

User
 jaya_b on Jan 10, 2015
We purchased a Pureit Marvella RO + UV from marathahalli ezone on Dec 25th 2014. Unit was delivered to us on 31st Dec 2014. We placed a request for installation with pureit. After several calls finally a technician from Sri Raghavendra Agencies LSP came and did the installation on 6th January 2015. It worked fine next day. On 8th January 2015 night drinking water dispenser started leaking continuously. We observed this on next day morning. Immediate at 7:45 am on 9th January we called up pureit customer care and raised a compliant. Compliant number is C15414293. We also turned off...
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Pure IT Water Purifiers - Bad Service

User
 jayeshmalondkar on Dec 22, 2014
We had installed a Pure IT marvella purifier however, since last few months it started leaking. We have registered complaint numerous times with the Customer Care however, there has been no resolution. The technician comes and he reports that the parts are not available and hence they recommend to buy new purifier which is utter non-sense. Those of you who are reading this complaint, please refrain from purchasing Pureit marvella as it is usually costlier than usual water purifiers and is not worth at all....
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PureIT Water Filter - Pureit Service is poor.

User
 SAP1964 on Dec 13, 2014
I have bought a Pureit water filter from Pune, Aundh. Greivence 1 - I am very unhappy with the performance of this Products from the date of purchase. Several parts have been changed in the past 2 years. Literaly the whole system has been changed. If there is clear defect in the product then why is this still being sold to consumers Greivence 2 - Pureit is serviced by a company called "Infinite E Series" based in Pune. The control on the technitians is very poor. I have made a complaint on 11 Dec 14 Morning. on 13 Dec 14 (after 2 days) the technician called up and said that...
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Pure IT Water Purifiers - POOR AT SERVICE PUREITWATER

User
 jagrati nagpal on Nov 30, 2014
I HAD REGISTERED A COMPLAINT TWICE AT THE HELPLINE NO. 1860 180 1000.. BUT TILL NOW NO ONE VISITED.. IT IS SAD TO SEE THAT A BRAND NAME PUREIT COMPANY IS BAD AT THEIR SERVICE. THEY GIVE US COMPLAINT NO. AND AFTER THAT THEY DO NOTHING. COMPLAINT NO. C146246507, C146327914.. I HOPE AFTER READING THIS YOUR SERVICE MAN WILL VISIT....
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Pure IT Water Purifiers - COMPLAINT NO.46243832 DT. 26/10/2014

User
 ramnathns on Oct 27, 2014
PUREIT WATER PURIFIER NOT WORKING PROPERLY. NO PURIFIATION/FILTERATION. THE COMPLAINT IS YET TO BE ATTENDED. PERSON AT LOCATION WILL BE AVAILABLE IF VISITED BETWEEN 11:00 AM AND 01:30 PM ONLY. HENCE, THE SERVICE REPRESENTATIVE MAY PLEASE ATTEND ACCORDINGLY. PERSON MAY PLEASE VISIT WITH ID PROOF. With Regards ramanathan 9962523979...
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Pure IT Water Purifiers - Failed to deliver product in timeline

User
 NileshK123 on Oct 20, 2014
I have ordered GermKill Kit 3000ltr on 16th Oct 2014 at 12:39PM online and called customer care for confirmation. On 19th Oct 2014 10:57AM I got message on my mobile number that my order number RFS/5629591 is delivered successfully with pureit promise.. :--- That was big joke, today its 20th oct 2014 5:19PM I am writing and after doing four complaints at customer care number : 09223200200 Still they are saying it will delivered tomorrow after 11AM its now fifth day started and I logged complaint at customer care on 19th that means after loggin complaint they still taking 48 hours.. PUREIT ARE YOU...
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