Pure IT Water Purifiers — Complaints Against Pure It for not solving the overflow & leakage in my Pure it Marvella water purifier since 3.5 month

Address:

Vadodara, Gujarat

Myself Pragnesh Sisodia, using Pure it Marvella water purifier since last 3.5 years. My registered mobile No is [protected]. I have been booked a complaint for overflow & leakage in my Pure it Marvella water purifier on 21.12.2014 wide complaint No. C[protected]. Technician from Licenced Service Provide ( JAI SAINATH Enterprise Mb. No. [protected] ) has visited my place, changed some valves & told that it is rectified & left the place after taking payment of Rs. 150/-. With in half an hour the leakage starts again as tank fills full. I contacted technician again & told him to come back to repair the same. He replied that may be your float valve is faulty & it needs to be changed to stop overflow & leakage & it is not in stock, so I will change it when it will come in the stock. In spite of several reminder from myself to ( Mr.Manoj, JAI SAINATH Enterprise Mb. No. [protected] ) nobody has come to repair the leakage. Every time he replied that he is waiting for the part to come. After a long waiting of almost 02 months I again filled complaint in customer care describing the above matter wide complaint id no.C[protected] on 16.02.2015.Then I got the call from Mr. Manoj from ( JAI SAINATH Enterprise Mb. No. [protected] ) & told me that he knows about my problem & He has been closed my complaint ( without even visiting my place ) as he has to close the complaint with in max 03 days & he knows about my problem but part is not coming from the company as this model is been stopped manufacturing by the company & he will try to get the part & will rectify the problem at the earliest & requested me to not to contact Customer care as he will rectify the problem with in a short time as he has already ordered the spare. In spite of several reminder from myself to ( Mr.Manoj, JAI SAINATH Enterprise Mb. No. [protected] ) nobody has come to repair the leakage. Every time he replied that he is waiting for the part to come & every time I got the new date. Because of the Worst services & false promises of HUL Pure it, I have been facing financial loss of Rs. 3000/- by using outside Jug Mineral water & a lots of mental harassment, which is not justified at any cost. I am giving you the 03 days of time ( before 19.04.2015, 12:00 am ) to solve this matter to my satisfaction. Hope for your support to your valuable Customer. Regards, Pragnesh Sisodia Registered Mb No. [protected] Address:- C-40, Nilamber Aangan, Near Soma Talav Char Rasta, Dabhoi Road, Vadodara-390025. Email Id : [protected]@yahoo.com