Pure IT Water Purifiers — Germ kit got finished in 20 days o[censored]se

I purchased Advanced Pureit 23 L from snapdeal and it was delivered on 24th Aug 2015, customer Id [protected]. We started using it from 1st Oct. 2015 and to our surprise the germkit ended in 20 days. I complaint on 23rd Oct 2015, the technician visited 2 times. I also emailed no of times. Firstly I was told that if the Complain would have done within 45 days the germkit would have been replaced for free then the other person told same thing for 60 days.
I have started using pureit from Oct 1st and how come 1500 ltr germkit got finished in 20 days. I fill the pureit only once daily so at least it would have worked 3 months.

I cannot expect such responses from company like HUL. I would never buy any HUL product in future and neither recommend it to anyone. It's much better to use local assembled RO. My father was not in support of purchasing the pureit but still I convinced him.
I have received call from customer service provider that they can't provide any resolution to my problem. This is very frustrating for a customer that after following up several times a positive resolution is not provided.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PureIT / Hindustan Unilever
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    1720
    Pending
    0
    Resolved
    1061
    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
    View all PureIT / Hindustan Unilever contact information