[Resolved]  Pure IT Water Purifiers — Marvella Model - complaint no-C[protected]

Address:

Kolkata, West Bengal

I own a Marvella model (without electric). Every time the kit is replaced, after few days the side pipe starts leaking again. Whenever the custOmer care shop (who replaced the kit-Dum Dum service centre) is informed to fix the issue, he always says - the Marvella model in itself is defectively created, hence company has itself comeup with a new model with an exchange offer (trying to always push for its sales for new model). When said, that the problem only arises after replacing the new kit and even after getting other parts replaced on payment as advised by the person during the last kit replacement time, they disagree and again ask for the service tax charges of Rs. 150/- for visit. Now, they have started charging seperate charge of service (Rs.150) recently (even on only exchange of germkill kit), and within few days only, if leakage complain again persists, why shall the service charge of Rs.150 be given. Rather, to maintain the brand and quality of the product, they should fix the issue at the first time itself, rather than always asking for parts replacement and model replacement (to push sales). Awaiting a prompt satisfactory service (rather than always seeking for service fee). - [protected]