[Resolved]  Pure IT Water Purifiers — Not giving any service to HUL 4 Ltr Pureit marvella UV Water Purifier purchased from Snapdeal

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, I have purchased a HUL 4 Litre Pureit Marvella UV Water Purifier from Snapdeal and got it delivered to my address on 22/07/2014. When I have called the Pureit helpline they are saying that they will neither install the water purifier free of cost nor they will provide me the one year warranty on it. Now the product is lying idle at my home without any use and I have invested approx 7000 rupees and also making daily calls to them with the request to install the product at my place and provide me the warranty. I want to lodge a complaint against both the parties Pureit and Snapdeal as both of them are liable to be made culprit as they are misusing the faith of a customer. If HUL Pureit does not want to sell a product online then it should remove the product from these sites and should publish a notice through media so that everyone will be aware to avoid to buy its products online. Sir this is my hard earned money and I have purchased this product with an intention to keep my family's healthy and try to keep them away from any water related disease. Please take necessary action against them. Regards, Kumar Gaurav Flat No. B-803, 8th Floor, Sea Queen Heritage, Plot No. 06, Sector 18, Sanpada, Palm Beach Road, Navi Mumbai- 400705