Pureit / Hindustan Unilever — About to promise service

Address:411035
Website:water purifier

I booked gkk1 kit for 1700 on 16/07/16. with promise service it must be installed in 72 hrs or after that it is free with reference rfs/15301014
I wait till 20/7/16 and callback to customer care due to kit is not installed that time they told me that ur kit is installed in 24 hrs free of kit cost with complaint no c[protected]
After that technician give call me for instalation with payment of 1850 he clarifies me that due to unavailability of kit we cant installed in promised time i refuses to give him kit prize as customer executive told me
Till date after 7 days kit is not installed
So kindly clarify me that i[censored] not eligible to fulfill ur promise why make such policies
And ur jr executives and sr executive hritika is not able to give proper information they just told me we r forward ur complaint
So kindly atleast u think on complaint and install kit aspromise policy
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Complaint no dt 16 july 16 rfs/15301014
dt 20july 16 c[protected]
hi this is dr yogesh patil on next day of cosumer complaint person call me from banglore office of pureit no is [protected] and give me confidence that ur gkk1 kit is installed withoutcost upto evening of 23 july 16
he called me at 1.15 pm
till this time no kit or atleast photo of kit installed
so conclusion is that
1 company clearly must be mention that we cant give proper service in time at time purchase of product
2 sinior authorities have no any control on service center
they told me dont give payment and technician told we have no need to follow company policies u must pay after promise period
3 last one i have doubt this complaint help me or not

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