[Resolved] Pureit / Hindustan Unilever — Faulty germkill battery | |||||
Hi, I bought a Germ kill kit 3000 liter in Nov 2015 from the shop at my place and I started wondering from last month why the germ kill kit indicator is not going red as it has been over 6 months now. So I started keeping eye on it and finally called pure it customer service to complain this. Technician declared that the germ kill kit is faulty. now I raised 2 concerns with them which is mentioned below :- - I have paid for the faulty germ kill kit and i was hoping to get compensated for that - My family and I have been drinking unfiltered water for 6 months now because of the faulty germ kill kit so seeking for the answers what if we come across any health issues because of the unfiltered water. I have talked to customer service but they really don't have any idea and leaving all on the technician and technician called me and declared that the germ kill battery is faulty. I have been using the 'HUL pure it' water purifier for 7 years now, and there is no grantee that it will not fail again if i buy another battery. I will go for different brand water purifier brand but before that i want to give it a try if issue can be resolved. Please your help is really appreciated. Thanks Was this information helpful? | |||||
Jun 4, 2016 Complaint marked as Resolved My issue was finally resolved after i put my complaint here at consumer complaints.
I asked technician to provide me with the new germ kill battery. Firstly he denied but later i asked for at least 1500 liter germ kill battery as a compensation ((Mine was 3000 liter though)) and technician gave the the new germ kill battery of 1500 liter a day after and he charged rs 100 as a technician visit charge. PureIT / Hindustan Unilever customer support has been notified about the posted complaint. | |||||
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
I asked technician to provide me with the new germ kill battery and technician gave the the new germ kill battery of 1500 liter (Mine was 3000 liter though)
I just gave it a try but never thought that actually it is going to work,
Thank you Consumer complaint for giving us a such a nice platform to raise our concerns and get the effective solution. !!
And this 5 star rating is only for Consumer complaint forum ... Cheers !!