[Resolved] Pureit / Hindustan Unilever — Pureit classic ro+mf device not working at all

Maneesh Chaubey

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400052
Website:	www.pureitwater.com/IN

It has been a long time when i had raised a complaint regarding the device that "it is not working at all". Please refer to the following complaint codes "c[protected]" & "c[protected]". Mechanic is not able to identify the root cause and so is unable to fix it. I called the helpline number multiple times (They take too long to answer the call--which is so irritating).
Mechanic visited 5 times at my house to fix the issue but couldn't be able to fix it. He changed adapter and motor in subsequent visits. As soon he (Mechanic) comes and does some troubleshooting, devices starts working and later stops.
Firstly: your customer service is not up to the mark, when you have a product related to water (Which is essential for life) you should be more than faster in servicing your customers but sadly it takes 2 days to you all to decide if you should change the internal parts or not (You are trying to save your device parts to decrease the amount of money spend after a device or customer). Guys improve your service else there are many competitors in market where your existing customer can go as me.
Secondly: i am pissed off with your services, i cannot sit everyday and call the helpline, spend half an hour talking to your useless customer service agents.
Now it's all over, please send someone to take this device out of my house else i will through it out. I am going to stop the emi’s anyways. Guys show some promptness else i will go to consumer forum saying "you people have taken too much of my precious time which was good for nothing and left us without pure water". I hope consumer forum would be a great place for you to get a lesson on customer service.
Device name: pureit classic ro+mf.

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Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2016

PureIT / Hindustan Unilever Customer Care's response Dear Maneesh Chaubey, Our Service personnel had visited you and hope resolution had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team

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Comments

sukhraj591

from Delhi, Delhi

I have purchased pure it classic RO MF last week and within a week it has stopped working, I have called engineer to look into that questioned why it has stopped within 2 days then he replied it's a machine and it can go wrong any time it does not mean anything with new or old, my straight question was that if after spending a haptic amount one should always be mercy on you useless faulty machine then why to waste money on that, then he assure one cable was loose now I have repair that you won't have any problem now onwards .
And now only three days has passed it got stuck now, Ro motor is not working same issue again, I want to ask HL if they don't have technology to exist in purifier market then why they make such big remarks of their faulty product .
Now I have again made a complaint and no one responded till now, hence I have stopped the pending payment of seller and thinking to take the case in consumer form .
These type of cheat and fraud companies should have reached a lession so that thay can not loot the other people .

If you come across this post, please share this to your near and dear and let public know about HL fake products and sucking services .