Pureit / Hindustan Unilever — Pureit ultima ro+uv with oxytube, switch malfunction

Address:	560050
Website:	www.pureitwater.com

Dear sir

I purchased pureit ultima ro + uv with oxytube from amazon.in recently. Your technician (Mr. Krishnamurthy) promptly installed the product on the 1st of this month. Immediately after the installation, in the presence of the technician the switch turned on automatically and water started getting waster. The technician asked us to book a complaint if the problem persisted. Since the switch started turning on all by itself on regular intervels, i booked a complaint within couple of days after the installation. The technician (Mr himesh) visited our house promptly but during his visit the switch was working fine. Again the issue persisted so called up customer care again demanding that the switch needs immediate replacement. The technician (Mr himesh) informed me that the switch in not in stock and i need to wait

Sir, it is 20th of august today and they haven't been able to resolve the issue in 20 days. Everyday so much water is getting wasted and for no fault of mine, i need to buy a germ kill kit early. Not just the water getting wasted but even cleaning up afterwords is also a pain. I called up customer service twice and demanded to speak with the floor supervisor but both times the supervisor was not available. Such is your customer service. I was informed that sp enterprises, bangalore handles the service issues in our area so i called them and spoke to them directly demanding the whole unit be replaced or be provided with a free germ kill kit for all the water being wasted for the 20 days delay from your end, but they bluntly refused.

Sir, i did not pay rs. 20, 000/- + for a defective product or a pathetic and uncourteous customer service. Hul has a reputation and i hope you live upto it.

I request you to kindly make sure that the unit is either replaced or i am provided with a free germ kill kit at the earliest.

Regards

Suraj

202, 9th main, b. S. K 1st stage
1st block, srinagar
Bangalore-560050

Registered phone number: [protected]/26609693