[Resolved] Purplle.com — The Worst Service, still waiting for my Refund

priya shroff

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

The Company takes order ( A perfume worth 1800 INR), ignoring whether the product is in stock or not. After chasing to get through the purplle.com no. (called 10 times), finally an attendant speaks and says that product is back ins tock and will be delivered in 2 days. Again I face disappointment after 2 days, and I again go through annoying endless call process, and the attendant says the product is not in stock, you may modify and get refund. Even after I modify my order, its been almost 20 days that my refund has not come. These people dont even reply to emails on time. I will be thankful if they refund my money at the end of this year.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2015

Purplle.com Customer Care's response Dear Customer,

Apologies for the inconvenience caused to you.

The refund procedure has already been initiated from our end through EBS Payment Gateway, but due to technical error from our end the amount is not yet credited into your account. Please allow us 3-4 working days, the amount will reflect in your account as we have resolved the error from our end.

Thanks for your patience.

Warm Regards,

Team Purplle.com