Purplle.com — Wrong product received - No exchange, No Refund received.

Address:

Jabalpur, Madhya Pradesh

Order I.D. - [protected]. website - Purplle.com Product - Victoria Secret Body Mist - Deep berry I called them first time on 7th apr telling them that they have sent me a wrong product costing rs 600 and i paid them rs1200. they asked me to put down an email with pictures of the product received i did the same on 9th apr. And again called them regarding this. Since then I have written them approx 13-14 emails and have called them several times. I also requested them to let me speak to a senior executive thrice, every time they kept my phone saying they call me back that day itself, and no calls from their end. Each time just to talk to them once i had to call them at least 3-4 times so that someone will answer but no one answers their customer care no. and when someone answers every time they give me the exact same answer that they will solve my query within 24 hours and now it has been 1 month nothing has been done and they just sitting with my money when their team was at fault and i have been just trying to reach them every alternate day. To be specific i wrote them 2 emails on 9th apr, then on 17th apr, then on 18th apr, then on 22nd apr, 23rd apr, 26th apr, 27th apr, and 2-3 emails on 5th may. Apart from this i placed them several calls also at regular intervals. I need your help to get my money back. They have just being troubling me since then, and now ignoring my emails and calls, as no one is replying back to my emails anymore. First they said they exchange my product as it was a mistake from there end, then they said they don't have that product, but fact was that product is still available on their website and was never out of stock. Then they said they refund me the amount, I provided them all the details of NEFT transfers details the same day but nothing is been done. I request you to kindly help me getting my money back. It was the worst shopping experience and the most pathetic customer service one can give. Regards, sneha budhrani