PVR Cinema — Pvr cinema amount paid, ticket not booked, no refunds

Address:	Bangalore, Karnataka
Website:	www.pvrcinemas.com/

PVR deducted twice for watching 'The Martian' at PVR Cinemas Bellandur Central mall, Bangalore on 5th Oct 2015 as first time it gave error & ticket not booked hence tried a second time and it was successful. However noticed two text messages & found two payments deducted for the same amount. Confirmed it on checking the bank account & found two debit entries & no reverse credit entry. Both debit entries were with narration as "To Transfer PVR Cinemas", each for Rs.517. total cost of 2 tickets including taxes & PVR website convenience fee was Rs.517. Below are the two transactions from my account, each for Rs.517: At 5th Oct 2015, 01:34 pm with transaction reference no-IG0AUGEUJ3, At 5th Oct 2015, 01:41 pm with transaction reference no-IG0AUGFQZ0. looking at the complaints in net I find many other customer faced this issue. Please refund my Rs.517 ASAP.