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PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 522 4171 717
 +91 124 4708 091
Mobile:+91 88 0090 0009

 
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PVR Cinemas Complaints & Reviews

PVR Cinemas - Speaker Volume kept at maximum

User
 Pankaj Katiyar on Nov 23, 2014
Hi, Recently i went for Kill Dil movie at PVR, Empress City Mall, Nagpur, Maharashtra. My experience was very bad due to volume. In my opinion they just kept the volume at maximum level. and believe me I could not stay until finish since my ear's where in pain. I have measure sound level using android app and found out that it was flat 81dB which means that my mobile microphone was saturated and could not measure anything above 81dB. Please do some study on sound levels tolerable by average human ears. The sound level used by PVR is nerve damaging. I have been to cinema's of various...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - spoiled food and duty while drunk

User
 rj gupta on Nov 17, 2014
hi this rajendra gupta from jublihills hyderabad, I was went pvr banjarahills mall for intersteller movie and i purchased veg roll on entry time and they give me spoiled one . I was recognised while eating and i was came out and asked them ... they called thiere manager ...i dont know he is manager or not because he came to me telling sorry sir .. just in a second i got that he consume the alcohol ..they didn't refund me as well ... such an worrest pvr...
Complaint comments Read comments Complaint category Food

PVR Cinemas - Fraud being done on promise of employeement by PVR employee

User
 Meghna Chopra on Oct 15, 2014
Respected Sir, > > Greetings !!! > > This is to inform you that I have been cheated at your company name by an employee of yours Mr Hemant Khushalani he has got me false appointment letters and false salary cheques from PVR. I am sending several mails which were mailed to me by I don't know really PVR or MR HEMANT himself creating false id's. > > I request you to please do a thorough check and help me out . Sir I have already mailed the same along with few of the fake mails which were mailed to me and still have many more such mails which include the name of PVR Cinemas...
Complaint comments Read comments Complaint category Job & Career

PVR Cinemas - DRINKING WATER NOT AVAILABLE

User
 Shruti_B on Oct 6, 2014
This Multiplex located on the main Godhbunder Road ( Thane) does not have basic Drinking Water availability for guests. They have located a small water storer ( which is not even covered) in their open Balcony & only provided one Steel glass by the side. When we approached the Cinemax Staff they did not entertain and shirked away from this complaint. They are only focussed on selling their chargeable food without even bothering for the basic Drinking Water hygiene and availability. The ticket rates are exhorbiant .The theatre does not even have a escalator in working condition. The exit...
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PVR Cinemas - started haider movie after interval

User
 ankit lunia on Oct 3, 2014
Hello Me and my family had gone for 9.20 show of haider at bhilai pvr. The management showed us post interval movie. After tthe movie ended they offered us to show the first half. After a lot of commotion they agreed to pay us back. Highly disappointed. A full evening ruined beacubeacuse of pvr. Worst experience ever...
Complaint comments Read comments Complaint category Entertainment and Recreation

PVR Cinemas - Pre booking tickets failed

User
 adhisma on Sep 26, 2014
Hi, I have been sending mails and calling up almost everyday but yet my issue has not been resolved. I had pre-booked tickets for Khoobsurat.(pre-booking id PB138780) The option I had given for theatre was PVR Lower Parel, Mumbai and timings I had opted for were 20th September or 21st September, 7 pm show. I was told that before 24 hours I will be informed regarding confirmation. I paid 500 Rs per ticket, plus internet handling charges amounting to a total of 2120 Rs. On 19th September, I called your customer service to check whether my tickets were confirmed. They said no and that I will...
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PVR Cinemas - Regarding cut of double balance at pvr cinemas

User
 mridugupta on Sep 26, 2014
Dear Sir I had booked a ticket of mardani show 6:00 at pvr cinemas lucknow.I had purchased refreshment of Rs 240 from my credit card but message came 2 times at my mobile .Please discussed with your concern team members i am attaching the scanned copy of my reciept off purchased refreshment...
Complaint comments Read comments [1] Complaint category Credit Cards

PVR Cinemas - Tickets not Refunded

User
 Aman11888arora on Sep 22, 2014
Hi, I bought two tickets of evening show of PVR in Noida Spice mall. I directly went from office to watch movie. So I had my laptop with me. When i was entering in gate they told me that you cannot bring the laptop inside. I told them, please refund my tickets. They refused the same. I have spent money for watching movie and I have not seen they should refund money to me. What a poor Management. I have tickets with me. Please suggest. Shall I go to consumer Court for the same or is there any option available.Tickets no: 084807 & 08, Thanks Amandeep Arora...
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PVR Cinemas - Not selling products as per MRP

User
 ashton dsouza on Aug 31, 2014
Hi, On the below website of Pepsi co the price of the nimbooz 350ml is Rs18/- http://www.pepsicoindia.co.in/brands/nimbooz.html I do understand why the same product is sold at Rs.50 at PVR cinemas Not only this products, but many other food stuff are very expensive and sold at higher prices compared to the MRP I need clarity to understand reason why is this happening Regards, Ashton...
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PVR Cinemas - AC Not Working Show Time is 1.45 pm

User
 Ramesh Mirajkar on Aug 25, 2014
i am purchasing is 4 Ticket with family in Lai Bhaari Show at Nanded PVR Sunday, 24 August 2014 Time is 1.45 p.m. Total AC is closed. I Complaint... please give me the refund Rs.140/- Per Ticket & Total Amount Rs. 560/-.. & after the interval i will seat 1 hrs. & i come to home because of hot temperature. i will fill up the from last time i see the Kick Movie half & hour befor end the movie AC C regard thanks.....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Broken seat resulting injury

User
 jyoti berwal on Aug 23, 2014
Hi sir Today me and my family went to watch a movie in Audi 6 pvr elante Chandigarh where the seats allocated to us was broken due to which my mom fell from the seat n got injury. There was no staff in the Audi to help us out. I complained in the interval as the movie had started when v entered. But after approaching several people they just asked us to sit some where else. This kind of response or services we definitely don't expect from pvr theatres. Request you to kindly look into the matter and take appropriate action against the management....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - PVR Gift card money deducted without transaction

User
 shyam_1 on Aug 7, 2014
I have two 300 PVR gift cards. I was trying to book ticket online from PVR site, unfortunately ticket was not booked due to server issue. But now the balance it is showing zero balance for both the cards. I mailed to PVR customer care regarding this, but didn't get any help from them. My card nos are 1000700020067444 and 1000700020067445. Please look into this matter at the earliest and reload the money to my cards. My mailid : shyamalendu.m@gmail.com...
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PVR Cinemas - screens are not good

User
 hsnnadim on Jul 29, 2014
Yesterday we 21 people visited pvr cinemas indore to watch the movie Kick @ Audi#1 from the starting the screen was not good, we cant be able to see the clear picture. At the time of interval we have talked to my manager Mr. Rajat regarding this matter but his feedback was not good and said if you have problem just go and log the complain in police station and he cant help in this matter. But at the same time he has redeemed 13 tickets for the next week any movie for another group how has also the same complain. We have wasted Rs 4410/- for this movie.And the rates also high for such rubbish screen....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - PVR Cinemas - Online booking transaction error

User
 Chaitanya Ostwal on Jun 30, 2014
I booked an online ticket from the website "pvrcinemas.com" and ticket amount of Rs.142.47 is deducted from my account but the PVR website does not complete the transaction and took me directly to the homepage of the website. The booking does not show in my account on their site either. They have no information about customer support other than an email address pvrsupport@pvrcinemas.com. Calling their number in Gurgaon does not get any response either. So, I visited to that PVR cinemas. When I enquired regarding the issue, attendant responded that your money will be refunded in 8 days as there...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Tie In Arrangement

User
 Praneeth Dhulipudi on Jun 27, 2014
PVR is Forcing Me To Buy Choclates When ever i take Movie Ticket from them and The Staff are saying that it is their policiy to sell choclates with a Movie Ticket I think its Voilation of Competition Commision Of Indian Act Action Should Be taken againt PVR Cinemas...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Invalid Amount in Gift Card

User
 aanchaltrikha on Jun 27, 2014
I had two PVR Gift cards of value Rs 300 each. I tried to book tickets using oneof those but since the PVR official website is so slow, the tickets could not be booked. The next time I tried, I used my another card but again due to the same problem, the tickets did not get booked. Now, when I am trying to book my tickets my balance is incorrectly being reflected as ZERO in both the cards though they haven't been used even once. The card validity is till 30th June 2014. What should I do?...
Complaint comments Read comments [1] Complaint category Entertainment and Recreation

PVR Cinemas - Complaint for PVR Gift card Balance Deduction [Resolved]

User
 varun0393 on Jun 10, 2014
Yesterday, on 10/06/2014 when I was booking tickets for X men : Days Of Future Past (3D), Ambience Mall Gurgaon, I Applied my gift card no. - 1000700020062328 (exp-August 28, 2014) of 300/- and its pin but due to some technical reasons my transaction failed, after that when I again tried to book tickets and followed the same procedure your website showed that the card has zero balance. I also checked the card's balance in you gift card section there also its showing zero balance, so how can it have a zero balance when my transaction was not even completed. Also, there was no notification from Pvr...
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PVR Cinemas - Bed Bugs

User
 Ankit_1 on Jun 2, 2014
we went to PVR cinemas in Phoenix Market City Bangalore on 30th May 2014 It was Audi 1 seats - K5, K6, K7 My 4 year old son was in K6 He was bitten all over by bed bugs and developed terrible rashes the next day We went to the doc. and got medicines and lotions How can PVR not maintain hygiene and sanitation When i went the next day to complain, all i got was a non apologetic sorry from the manager...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Redeem the amount of Rs.300

User
 PPMahesh on May 31, 2014
I made an online booking of two tickets on pvrcinemas.com dated on 10th May, 2014 using PVR gift card (Rs. 300) and net banking for remaining amount (Rs. 120) but whole amount got deducted from my bank account. Gift card is also showing zero rupees balance. Gift card no. 1000 7000 2005 6073 Booking Ref No. WKXT3PP I contracted PVR customer care but no one picked up the call. I Contacted PVR cinemas, Mulund but I was told to fill online form to redeem that amount. I could not able to locate online form and need your help to redeem the amount in my Gift Card. Regards, Mahesh Email...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - pathetic movie timings

User
 jaisumeet on May 22, 2014
why does a movie like X-men:days of the future past has only one show in jalandhar and that also 8:30pm. I mean in acity like jalandhar. U guys can offer a second timing which should be between 3:pm to 4pm or 5pm so that we can have a convinient timing of watching this most awaited movie. anD this 8:30 timing wont bring enough viewers in theater in this city. So plz its humble request that do change or provide another timing of x-men in jalandhar....
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