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PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 522 4171 717
 +91 124 4708 091
Mobile:+91 88 0090 0009

 
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PVR Cinemas Complaints & Reviews

PVR Cinemas - PVR Gift card money deducted without transaction

User
 shyam_1 on Aug 7, 2014
I have two 300 PVR gift cards. I was trying to book ticket online from PVR site, unfortunately ticket was not booked due to server issue. But now the balance it is showing zero balance for both the cards. I mailed to PVR customer care regarding this, but didn't get any help from them. My card nos are 1000700020067444 and 1000700020067445. Please look into this matter at the earliest and reload the money to my cards. My mailid : shyamalendu.m@gmail.com...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - screens are not good

User
 hsnnadim on Jul 29, 2014
Yesterday we 21 people visited pvr cinemas indore to watch the movie Kick @ Audi#1 from the starting the screen was not good, we cant be able to see the clear picture. At the time of interval we have talked to my manager Mr. Rajat regarding this matter but his feedback was not good and said if you have problem just go and log the complain in police station and he cant help in this matter. But at the same time he has redeemed 13 tickets for the next week any movie for another group how has also the same complain. We have wasted Rs 4410/- for this movie.And the rates also high for such rubbish screen....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - PVR Cinemas - Online booking transaction error

User
 Chaitanya Ostwal on Jun 30, 2014
I booked an online ticket from the website "pvrcinemas.com" and ticket amount of Rs.142.47 is deducted from my account but the PVR website does not complete the transaction and took me directly to the homepage of the website. The booking does not show in my account on their site either. They have no information about customer support other than an email address pvrsupport@pvrcinemas.com. Calling their number in Gurgaon does not get any response either. So, I visited to that PVR cinemas. When I enquired regarding the issue, attendant responded that your money will be refunded in 8 days as there...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Tie In Arrangement

User
 Praneeth Dhulipudi on Jun 27, 2014
PVR is Forcing Me To Buy Choclates When ever i take Movie Ticket from them and The Staff are saying that it is their policiy to sell choclates with a Movie Ticket I think its Voilation of Competition Commision Of Indian Act Action Should Be taken againt PVR Cinemas...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Invalid Amount in Gift Card

User
 aanchaltrikha on Jun 27, 2014
I had two PVR Gift cards of value Rs 300 each. I tried to book tickets using oneof those but since the PVR official website is so slow, the tickets could not be booked. The next time I tried, I used my another card but again due to the same problem, the tickets did not get booked. Now, when I am trying to book my tickets my balance is incorrectly being reflected as ZERO in both the cards though they haven't been used even once. The card validity is till 30th June 2014. What should I do?...
Complaint comments Read comments [1] Complaint category Entertainment and Recreation

PVR Cinemas - Complaint for PVR Gift card Balance Deduction [Resolved]

User
 varun0393 on Jun 10, 2014
Yesterday, on 10/06/2014 when I was booking tickets for X men : Days Of Future Past (3D), Ambience Mall Gurgaon, I Applied my gift card no. - 1000700020062328 (exp-August 28, 2014) of 300/- and its pin but due to some technical reasons my transaction failed, after that when I again tried to book tickets and followed the same procedure your website showed that the card has zero balance. I also checked the card's balance in you gift card section there also its showing zero balance, so how can it have a zero balance when my transaction was not even completed. Also, there was no notification from Pvr...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Bed Bugs

User
 Ankit_1 on Jun 2, 2014
we went to PVR cinemas in Phoenix Market City Bangalore on 30th May 2014 It was Audi 1 seats - K5, K6, K7 My 4 year old son was in K6 He was bitten all over by bed bugs and developed terrible rashes the next day We went to the doc. and got medicines and lotions How can PVR not maintain hygiene and sanitation When i went the next day to complain, all i got was a non apologetic sorry from the manager...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Redeem the amount of Rs.300

User
 PPMahesh on May 31, 2014
I made an online booking of two tickets on pvrcinemas.com dated on 10th May, 2014 using PVR gift card (Rs. 300) and net banking for remaining amount (Rs. 120) but whole amount got deducted from my bank account. Gift card is also showing zero rupees balance. Gift card no. 1000 7000 2005 6073 Booking Ref No. WKXT3PP I contracted PVR customer care but no one picked up the call. I Contacted PVR cinemas, Mulund but I was told to fill online form to redeem that amount. I could not able to locate online form and need your help to redeem the amount in my Gift Card. Regards, Mahesh Email...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - pathetic movie timings

User
 jaisumeet on May 22, 2014
why does a movie like X-men:days of the future past has only one show in jalandhar and that also 8:30pm. I mean in acity like jalandhar. U guys can offer a second timing which should be between 3:pm to 4pm or 5pm so that we can have a convinient timing of watching this most awaited movie. anD this 8:30 timing wont bring enough viewers in theater in this city. So plz its humble request that do change or provide another timing of x-men in jalandhar....
Complaint comments Read comments Complaint category Other

PVR Cinemas - miss behave

User
 garg918 on May 13, 2014
I(...) had visited pvr cinemas having a branch in the fun city mall of panipat for watching a movie. There i suffred a weird and somewhat indecent behavior from one of the employees named(duty officer mr.pardeep...). By sending this information i want to aware the authorities to take care of the behaviour of the employed people. And the suggestion is just to maintain the prestige of such a renowned brand...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Online booking transaction error

User
 Nid.J on May 10, 2014
I have done online booking on pvrcinemas.com. Payment was deducted from my credit card but after accepting the payment, the PVR web site has shown the error 'YOUR BOOKING TRANSACTION CAN NOT BE COMPLETED AT THIS TIME, TRY BOOKING AGAIN'. I have tried calling customer care but no one is picking up the phone. Pls do the needful ASAP....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - rule, not to wear tie in cinema

User
 goyal ankush on May 9, 2014
when i entered in surat pvr cinema the security guard stop me and say`s that there is a rule that if a person wearing tie so the person is not allude to enter in cinema.

i m working with mahindra & mahindra motors i m watching movies on every Friday in diffrent cinema`s but this type of rule i never heard


thanks & regards
ankush m goyal
8866279346...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

PVR Cinemas - 3D Glasses at silver arc, Ludhiana

User
 Hello12345@123 on May 6, 2014
Hello, Yesterday (05-05-2014) I went to PVR cinemas (Silver Arc Ludhiana) and I watched The Amazing Spiderman in 3D. It was my worst experience ever for 3D cinema because the glasses offered were very old, scratches were there. We were unable to see picture clearly. It am really unhappy about this. Hope you will listen to this complaint. Thanks....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Misbehaviour

User
 dequit on Apr 27, 2014
Hi Everyone, This is Arpit Singh from Lucknow working as a Servey Manager at Hindustan Times. I am your regular customer of PVR Saharganj Property. And i also suggest my friends to go over there just because the standard of the customer service of your organization. Actually the incident is that recently i visited PVR Cinema to watch movie "2 States" with my wife on dated 24th April 2014 i have some luggage with me. After talking to the security guard at the entry door he permit me to submit it over there. We both are so much happy to see this type of response from your security staff, but suddenly...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - refund of amount

User
 Er Hirendra Sahu on Apr 27, 2014
i have booked 9 tickets for muvie two states on thu. 24april 2014.at 12:10 pm at pvr bhilai(audi 02) but due to election the movie was cancelled and my money is not refund till now. my booking ID:PVBH-WJ74C45 SEATS PLATINUM seats N12, N13, N14, N15, N16, N17, N18, N19, N20. Pls refund my money on following card no.51265520130621936 cvv no-455 name of holder- hirendra kumar sahu pls send immediatlly...
Complaint comments Read comments [2] Complaint category Credit Cards

PVR Cinemas - Excess amount charged - Refund not granted

User
 tanvivora on Apr 22, 2014
I had been to PVR cinemas, Pheonix Mills, Lower Parel, Mumbai on 4th Novemeber 2013. I bought 4 tickets for the 2pm show of Gravity at the IMAX screen totaling to an amount of Rs.1520. When I purchased my tickets at the counter at approx 12:30 with my credit card after the first swipe I was told that the transaction was not successful eventhough I had already even received an SMS from HDFC Bank for the successful transaction. I was then told by the manager that eventhough I had received a message from the bank in the records of PVR the transaction did not show successful and hence he swiped...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - deduct double payment

User
 prapti mondal on Apr 22, 2014
we booked 6 tickets on 18.04.2014 for looking bhootnath returns from pvr jessore road. first tine attempt fail but deduct 1214.82. second time attempt 0k and again desuct 1214.82 form my card no.-5318310300562344. and account no- 04781000004756, hdfc bank, pradip mondal, manicktolla br. contd no.- 9339782137. so, please return 1214.82/- as early as possible...
Complaint comments Read comments [1] Complaint category Business & Finances

PVR Cinemas - bad response from pvr

User
 aditya94300@gmail.com on Feb 14, 2014
I made an online booking on pvrcinemas.com and the payment was deducted from my IOB net banking for Rs. 10001.12 /- but the pvr web site did not complete the transaction - it straight away took me to the home page after accepting the payment. The booking does not show in my account on their site either. They have no information about customer support other than an email address pvrsupport@pvrcinemas.com. Calling their number in Gurgaon does not get any response either. Really silly... they charge me for a "convenience" and I end up spending 3 hours for what should have been 5 minutes. Highly...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Refund Issue

User
 sixon on Jan 31, 2014
Hi, Iam attaching the details and conversions that from PVR customer care I didn't get any valuable revert from your side.need refund for the same. Regards, Sixon Nelson. Dear Patron, Greetings from PVR Cinemas!! We are most concerned regarding the case and apologize for our late rescue. We are actively working on your case and will be reverting to you in a few days. Kindly bear with us. Regards, PVR Cinemas ------------------- Original Message ------------------- From: sixonnelson@gmail.com Received: 29-12-2013 09:32 To: Arun Bharti; Ashok Kumar; CRM Admin; CRM...
Complaint comments Read comments [2] Complaint category Cinema

PVR Cinemas - Collecting huge parking charge

User
 retheeshj on Dec 23, 2013
I never heard this type of bike parking chart ever.They are collecting 20 rupees for one hour and 20 for additional hours.As per the government rules they reduced the ticket fare so that they are equalizing the same amount in food and parking.

Kindly take strict action against this, then only middle class peoples can live....
Complaint comments Read comments Complaint category Entertainment and Recreation

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