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PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 522 4171 717
 +91 124 4708 091
Mobile:+91 88 0090 0009

 
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PVR Cinemas Complaints & Reviews

PVR Cinemas - mobile misplace

User
 tima83 on Apr 26, 2015
Today i lost my mobile phone model No.samsung guru 1200 in your PVR cinemax pacific mall in subash nagar when i was watching morning 9 AM show of avenger... Please kindly inform me on this No.8826426607 if u found my phone... Thank You...
Complaint comments Read comments Complaint category Mobile Handsets

PVR Cinemas - Online transaction error account charges

User
 sritv19 on Apr 25, 2015
Hi, I was trying to book tickets to a movie for Sunday 26th 1pm show of Kadhal Kanmani in Bangalore, Orion Mall. I submitted my credit card details and the transaction said there was an error but my account got debited with Rs.956. Can this please be looked into and I need my tickets or the money sent back to the account. Please fix your site, such errors are highly unacceptable and inefficient. Sridevi...
Complaint comments Read comments Complaint category Credit Cards

PVR Cinemas - Movie show delayed & Air conditioning not working

User
 sampoo on Apr 25, 2015
I went to see - Avengers age of ultron (3D)at PVR Cinemas, EDM Mall Kaushambi, Gaziabad, UP on 25/04/15 (Sat.) with my son. The show timings mentioned on the movie ticket was 03:50 pm. I was well before time in the hall and went ahead to enter AUDI 2 to watch the movie as per the mentioned time. However no one came to open the door of the auditorium, I waited for 5 mins. meanwhile all those people who were there to watch the same show were standing behind me and soon the crowd started increasing. Till now, no one came to opened the door neither anyone from the staff even bothered to inform the...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Short changing the customer with frugal electiricty use

User
 Eshsne on Apr 23, 2015
Hi, Watched 10 pm show in Audi 4 of PVR/Koramangala on 21 April. In the 1st half in a capacity filled room the AC seemed barely sufficient. In the post interval session the AC seemed to have been turned off. Could not find a person to complain to in easy reach. Disappointed in the callous disregard for our comfort for which we choose to pay a higher price than single screens. Least expected from PVR....
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PVR Cinemas - show canceled and the reason is they don't play the show for 2 people

User
 nalin taneja on Apr 23, 2015
I booked ticket from book my show. Booking I'd WN2XG8N When I reached today at the counter the concerned person told me that they cannot start the show as we were 2 people.. As per my memory I have seen a movie about 2 years back at PVR Mumbai where we were only three people. So I was not convinced with the reason . We told him to give us the refund which he said that book my show will give us and we also asked to give us a replacement of the ticket with some other show, he was not ready for that too. This is a serious issue as it wasted a lot of time of mine and now I have to book another...
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PVR Cinemas - Broken Seat

User
 Durga Prasad Madasu on Apr 20, 2015
Whomsoever it might concern I am extremely disappointed with the experience at PVR Panjagutta, i went for a movie on 18th April 2015, Audi 4, Seat No.P-4 & P-5 with my wife. To my surprise seat no. 4 was broken and it was moving, i was unable to sit and immediately reached the manager mahesh, he came with some maintainenace guy and couldnt do much as it was not in any position to repair, the movie started and i had to sit on the same chair and most of the times stand and watched the movie, it was one of the most dreadful experience i have gone thru. 1) I had terrible back pain by end...
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PVR Cinemas - 3d spacs quality

User
 harish mittal 123 on Apr 18, 2015
hi i am watching Mr X in pvr dehradun but the quality of 3D spacs are very bad.I have changed it 3 times but still it is nit clear.request you to not release any 3D movie if you are not able to provide the quality spacs even after charged extra from customer.i will be very happy if you refund my money.my seat no is L 8 & 9 & my contact no is 9557369506...
Complaint comments Read comments Complaint category Credit Cards

PVR Cinemas - Lost purse of Puneet Kohli,

User
 Puneetrumy on Apr 17, 2015
Sir, Today i have booked six tickets of movie Mr. X 3 D in Audi no, . 1 seat nos. 1-6 row no. M timing 6.45 in your PVR Prashant Vihar i forgot my purse on seat. So. please consider my complaint and solve this with your crew member. Thanks & oblige. Puneet Kohli...
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PVR Cinemas - Fraud by PVR

User
 Vaibhav Agg on Apr 10, 2015
Its a complaint about PVR Prashant Vihar. They are cheating audience. I bought movie tickets on &th April, 2015 and they gave me a 'Vibes' coupon already expired on 6th april 2015 with the tickets. This is fraud and an illegal practice.If you do not solve this issue, I will take up this matter with Police, media and other relevant government authorities....
Complaint comments Read comments [2] Complaint category Cinema

PVR Cinemas - Horrible service

User
 Rahul C Prakash on Apr 9, 2015
I just watched fast and furious 7 in pvr cinemas orion mall. Your device us horrible. Not much choice of items in the menu. No cheese dips available for nachos. And the worst of all your 3d glasses don't work. I watched the whole movie with blurred vision. This is absolutely not acceptable. When we pay 200-300rs for a ticket we expect your services to be to our satisfaction. Very much disappointed with your service....
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PVR Cinemas - PVR Cinemas - Money deducted for a failed transaction

User
 Rathish Raghupathy on Apr 9, 2015
This is regarding a couple of ticket I booked on 8 th April 2015 morning 12.30 pm show at Audi 5, PVR Kochi, for seat number K7 and K8. The money got deducted from my debit card but the transaction failed. As it has happened before, I decided to book the tickets again, I still chose the same seats as they were vacant. now this time transaction went through and I end up watching the show. I was under an impression that my money will be refunded to me for the first transaction as it didn't go through. However, it did not happen, So, all I want is the refund for the failed transaction. Kindly revert...
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PVR Cinemas - bad quality of food and forced coupon sell.

User
 divyansh goyal on Apr 8, 2015
Pvr bhilai situated at treasure island mall is selling coupons of rs.50 with each ticket so a ticket of rs. 100 is costing rs.150. They say these coupons are compulsory to buy. Coupons are for cold drink and a small popcorn. cold drink served by them is not chill it can be compared to coffee by the way. And there is no choice available for popcorn. Overall quality is degrading just because of greed of undue charges....
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PVR Cinemas - compain against the pvr raipur manager (ajay)

User
 aditi jhabak on Apr 3, 2015
Yesterday v 4 friend gone for a movie..fast and furious7...movie timing 7:35pm... We asked the manager for 4 ticket for the timing of 7:35..Bt d manager given d tickets of 6:30...and v have swipe the card at 7pm..its the fault of manager..and Mr ajay was arguing so much...and misbehave with us.. Waiting for your revert reply......
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PVR Cinemas - irregularities in services at Ujjain

User
 krishnasaxena on Mar 29, 2015
Watching a movie @ PVR is no more a fun experience. I watched movie Hunter yesterday 9pm show at PVR cinema Ujjain where (a) extra Rs 40/ticket imposed on customers at ticket window for selling coupons of patties without customers' choice. (b) cheating the customer by not selling tickets of lower classes taking advantage of rush hours while the whole silver class remained empty. (c) selling zero fizz cold drinks at the counter. Moreover neither they are ready to change nor they would produce a complain book. Your services are taking you down and taking advantage of monopoly in small town markets...
Complaint comments Read comments [1] Complaint category Entertainment and Recreation

PVR Cinemas - Rudeness of Staff.

User
 Syaffiq Roslan on Mar 27, 2015
I just went to watch a movie in PVR Orion Mall, Bangalore just now, and the show was at 10pm (27th March 2015). One staff named, Balaji SHOUTED to us as customer for being fast while ordering tickets. Is this some kind of about 'Customer Service'?I really need your help with this. Please ensure that doesn't happen again next time. Thank you....
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PVR Cinemas - seat number 6 in row E push back is not working

User
 Rajpal Manchanda on Mar 22, 2015
I am watching movie NH10 with my family in pavilion mall ludhiana...We have been allotted row E-1-7 seats... In which seat number 6 is totally uncomfortable as push back is not working... As we have chosen a brand PVR for watching movie and this silly things hampers our comfortability...
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PVR Cinemas - Insurgent not released in pvr surat

User
 nikhil kapoor007 on Mar 20, 2015
divergent its first part was released last year i was expecting insurgent to be released on 20th march 2015 in surat.it showed on pvr app that it was going to be released 5 days earlier.I just checked two days before it disappeared on the app.i was very eager to see insurgent i liked the first part...this is unfair!!! it was released in Delhi, mumbai and many cities of India but not in surat...u have shown the first part so there should also be a second part released......
Complaint comments Read comments [3] Complaint category Cinema

PVR Cinemas - Rats in Elante Pvr

User
 Rajnigill on Feb 27, 2015
PVR ELANTE Friday February 27, 2015 AUDI 8 Seat M15 The Imitation Game 8pm show I was sitting comfortably in my "gold" seat, that I always purchase when watching a movie at this cinema and 3/4 into the movie a rat ran on top of me. It was absolutely horrific and I got up and left the audi. When I approached the supervisor I was told that it's not possible as they had done pest control the day before. Why would I lie and leave my movie that I was enjoying so very much? It's atrocious behaviour by the staff to be putting the consumer in this spot. Instead of offering me something to calm...
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PVR Cinemas - Disrespecting Behaviour with customers

User
 bhargavtej on Feb 27, 2015
Hello Sir I am Bhargav Tej, today I along with my friend went to watch Kingsman movie at PVR Cinemas, Vijayawada for 10:15 PM show with Seat Numbers H11, H12. When movie got finished all the viewers started leaving and with titles still running on. We had a small cover with us which we forgot to take while leaving... when we are coming down on stares my friend realised he left the cover and went back to seat and I was nearing the theatre staff standing at the end of stares and by the time, a guy named Anand (Staff) started "shouting without respect" and flashed torch on my friend...
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PVR Cinemas - Rudely behaviour at pvr saket and wrong tkts given by person in pvr 3cs lajpat nagar New Delhi

User
 ch4 on Feb 19, 2015
This is to bring in notice that the PVR Cinemas Anupam saket ticket.I bought two tkt from the tkTs counter and my show was 9:45am around on Monday roy movie date 16/2/2015 but I was let for the movie that's why I have to enter in the cinema and when 2nd person come and than security gaurd said to her you cant enter if they have any problem so they have to coordinate according to rush and your security gaurd said call the person than you can inside It really shamfull he can come with her and than see my tkts this is the process you have follow I think.. And yeserday date 18/02/2015, show time...
Complaint comments Read comments [2] Complaint category Cinema

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