PVR Cinemas Customer Care

PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002
Landmarks:Ericsson Building

Customer Care Phone Numbers and Contacts

Phone:
+91 124 4708 091
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+91 522 4171 717
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Mobile:
+91 88 0090 0009
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Satisfactory Rating
4%
Complaints
282
Responses
29
Resolved
3
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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PVR Cinemas related photos (43)

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PVR Cinemas Customer Care related pictures (43)

PVR Cinemas Complaints & Reviews

PVR Cinemas — Staff misbehaviour

 Narayan S. D. on Feb 9, 2016
Team plz place good staff atleast at tickets counter, this is the place where customer interact 1st... miss ASHWINI at nagpur PVR Cinema (empress city mall) provide wrong info, give wrong movie tkt and after talk bout this, she is shouted and arguing for the same....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Air conditioner turned off repeatedly

 Harsha Cheemakurthy on Feb 8, 2016
It has come to many of us customers, that in Bangalore, PVR Koramangala, the manager Mr. Manjunath instructs staff to turn off the air conditioning in the middle of the movie in order to save money.

On confronted, he does not claim any responsibility and says that some customer complained that the air conditioning was off.

This has happened repeatedly and we as customers feel betrayed despite paying such a high ticket price.

It is very cheap of PVR to come down to such tactics....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Cancellation and adjustment of ticket

 sameer tikoo on Jan 29, 2016
I wanted to book a ticket for Saturday 30-1-2015 however book on 29th by mistake as my previous transanction where I had mentioned the correct date had failed.
I asked them to atleast change the date of my booking if they cant cancel which was not honoured....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

PVR Cinemas — Cash transaction

 tejas77 on Jan 28, 2016
I have been to PVR Cinemas 2-3 times within the last 3-4 months. I have noticed that the snack counter doesn't accepted cards. They accept only cash upon that they also don't provide a bill claiming that the machine is not working. It is the situation every time i go. What about people who do not carry cash.
Cards are not accepted at the ticket counter as well.
This is neither legal nor ethical on behalf of PVR Cinemas.
Hopefully someone looks into the matter and solves the issue as soon as possible....
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — Rejects voucher of pokkt app

 krishna9ds on Jan 12, 2016
I've Purchased 2 300rs. off Coupons for 150rs each
2 200 off Coupons for 100rs each
1 100 off Coupon for 50rs

But When I Visited the PVR People in Chennai (2 Places)
They are Rejecting the Coupon . I've tried 5 times

So total 550 rs Loss...
Complaint comments  Read comments Complaint category Movie Rentals

PVR Cinemas — Power bank complaint

 shikhaa.sg@gmail.com on Jan 8, 2016
There is nowhere mentioned that power bank is not allowed. We were refused to watch movie with power bank. However I had some urgent requirement of it during the movie. Who is responsible for my loss. I need refund. Act soon. Shikha Gupta shikhaa.sg@gmail.com...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Ticket return charge by you pvr staff

 gulabcgupta on Jan 7, 2016
Today dated 07/01/ 2016 I sent my employee Mr. sunny to purchase bajiroa mastani movies tikcet from pvr sharaganj mall lucknow with the instruction to take backside corner four ticket and he ask the same to moh.monish at ticket counter but Mr.moh.monish give him front B-16 to 19 after this I called my employee about ticket status he told me that give him B-16 to 19 and I ask mr. sunny to refund these ticket and he return ticket moh.monish firstly charge Rs. 100/- for ticket return when mr. sunny object this issue than he return ₹50/- and charge ₹50/- for ticket return charge and no receipt was...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — I'm complaining about the PVR staff

 Samerpit Singh Palkhanda on Dec 30, 2015
I am samerpit singh and i goes to PVR cinema in ujjain madhya pradesh in there PVR cinema the staff girl which name is 'soni" and the manager they all use harsh words and they forced to take food coupen if we dont buy that coupon they didnt gave the ticket ... and they use nonsense words and attitude . Towards the client and they affects the PVR services i am very disappointed by this of such a prestigious cinema ... Thank you I hope you will take action on that...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Rejects voucher of POKKT APP

 CA Hemant Jain on Dec 23, 2015
I have got a voucher of PVR CINEMAS from POKKT APP, but the local PVR Cinemas of Guwahati rejects the claim of Voucher, I have applied it in PVR APP & Desktop site but it fails. Eventually I came to know that it can be redeem in the PVR ticket window. Voucher amount-300 Amount paid to POKKT-150 Coupon Code-SPXY**WHD8 Order Id : PKIN-201511176Ce0 Expiry date-31.01.2016...
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — Pay huge money to watch useless advertisements

 chandan_daruka on Dec 22, 2015
Very Very bad service and rules of PVR Cinemas.
Have to pay such a huge amount for the movies and we have to sit there and watch all the useless advertisements for 45 minutes.
Please stop showing the USELESS ADVERTISEMENTS....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Amount deducted but ticket not confirmed

 Nitesh Kumar Prasad on Dec 17, 2015
Pvr rivoli -cp 20 dec 2015 Bajirao mastani I booked 4 ticket in star class n used my net banking for Payment but my ticket was not confirmed but amount of 1514.5 rs was deduced and session was expired before generating ticket I want my amount to be refunded I got this msg from my sbi net banking Transaction id IG0BDWGDL1 for rs 1514.5 on 17-dec-2015 22:30...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Refused to issue tickets

 Krish Goel on Dec 15, 2015
I had gone to PVR Dehradun today 15th December 2015 at 9pm to watch Fast & Furious 7 and the Executive Faizan refused to issue 2 tickets to us as there were no other persons for watching the show, the manager on duty Bhoopender was even more rude in refusing, this is digusting not expected from Indias biggest Corporate in Exhibition....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Pvr phoenix marketcity security concern no concrete actions to detain the miscreant

 Tanveer Jamadar on Dec 10, 2015
I have concern to bring to your notice about an incident which happened with me when I was in PVR, Phoenix - viman nagar to watch movie at 5th Dec 2015 -11:00PM. I was standing in the booking queue and a person came from my right and started cutting the queue. When told to follow the queue the person repeatedly pushed me and this entire incident is caught in pvr camera however there was no step taken to detain the person. There was no action taken to detain that miscreant even when everything was captured on CCTV....
Complaint comments  Read comments Complaint category Law & Civil Rights

PVR Cinemas — Refund on bad transaction [Resolved]

 venkat91221 on Nov 29, 2015
I had made an booking for a movie in pvrcinemas.in and unfortunately it has turned bad transaction its been nearly 2 weeks but still i haven't received my money back and whenever i mail to feedback@pvrcinemas they mention that it has been forwarded to certain dept and money will be reverted within 3-4 days but still i haven't received any solution from the concerned department....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Start timing of movies

 Minakshi K on Nov 21, 2015
It is not acceptable to not start movies on time.. Half an hour of ads!!!... We book tickets online paying premium of net charges just to save on queues but in the end we are tortured with a min of half an hr sometimes more for ads... It's absolutely not acceptable... Please respect everyone's time and make movie watching a good not irritable experience....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Buy 1 get 1 offer not valid

 CA Hemant Jain on Nov 4, 2015
While doing the transaction with PVR CINEMAS with my NEW KOTAK CLASSIC DEBIT CARD which has an offer on Saturday of Buy 1 get 1, but when i enter my debit card number PVR says “Offer is not valid on this cinemas. I have tried multiple times through desktop as well as PVR app but the result seems same. I guess PVR guwahati has not been in the list of offers applicable to KOTAK.

Waiting for a quick resolution....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Mismanagement by PVR Cinemas - Phoenix Mall Bangalore

 Thomas Lifestyle on Oct 22, 2015
On 22nd October we got movie ticket printed at PVR Cinemas, Phoneix Mall Bangalore we booked movie Kanal a malayalam movie. After getting the ticket from PVR counter, we all our 4 family members including two senior citizens waited almost one hour in front of of the main entrance of the theatre.Later when we inquired they said that movies will start within 10 minutes, after when we inquired they say say so casually that movie is cancelled one day back itself.PVR staffs including the mangers where badly treated us and we had a very bad argument . They issued the ticket but they are denying that they...
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — Food Served at the theatre

 Ankita Chandan on Oct 19, 2015
NON VEG FOOD BEING SERVED TO VEGETARIANS DECEPTIVELY AT PVR CINEMAS (17th October 2015) : I went for a movie show this Saturday and had the most horrible experience at a PVR owned food counter called 'Chaat Sandwich Dimsum'. I had ordered a plate of veg dimsums but instead, I was served Non-veg dimsums. On pointing it out to the staff, I was repeatedly told that I was mistaken and was being convinced by them that those chicken dimsums were in fact veg. On creating more noise and insisting on seeing the manager, the manager (Rahul Kamble) was called reluctantly by the staff. He did admit...
Complaint comments  Read comments Complaint category Food

PVR Cinemas — Refund of money for cancelled show

 surya prakash chittuluri on Oct 10, 2015
I booked 3 tickets for puli in 1st Oct at PVR RIPPLES MALL Vijayawada but the show was cancelled on that day . But till now no money was credited back to my account . I have written many mails to their company but there was not even a single response. But when ever I go to watch the movie at PVR after returning I'll definitely receive a feedback submission SMS . The are interested in getting feedback but not at all bothering about customers money. My mail details - maheshkhaleja1235@gmail.com...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Pathetic Management

 HirenP on Oct 1, 2015
I had a disgusting experience today at PVR Kandivali. I had booked 2 tickets for my parents for gujarati movie Gujubhai, 7:30 PM show Row M Seats 6 & 7 . After my parents taking the seat as per the ticket, a couple approaches my parents and tells them that seats belong to them. Confusion getting worst over the seats one of your staff guy came over & asked for the tickets to my parents as well as the other couple. Then your staff guy takes my parents tickets outside movie hall & asks the other couple to come along with him. After few minutes the guy returns to my parents where they were seated &...
Complaint comments  Read comments [1]Complaint category Cinema

Recently Discussed

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PVR Cinemas
Air conditioner turned off repeatedly
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Ticket return charge by you pvr staff
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PVR Cinemas
Cash transaction
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Staff misbehaviour
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PVR Cinemas
Cancellation and adjustment of ticket

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