PVR Cinemas Logo

PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 522 4171 717
 +91 124 4708 091
Mobile:+91 88 0090 0009

 
Go to PVR Cinemas:    Twitter  Facebook 

PVR Cinemas Complaints & Reviews

PVR Cinemas - seat number 6 in row E push back is not working

User
 Rajpal Manchanda on Mar 22, 2015
I am watching movie NH10 with my family in pavilion mall ludhiana...We have been allotted row E-1-7 seats... In which seat number 6 is totally uncomfortable as push back is not working... As we have chosen a brand PVR for watching movie and this silly things hampers our comfortability...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Insurgent not released in pvr surat

User
 nikhil kapoor007 on Mar 20, 2015
divergent its first part was released last year i was expecting insurgent to be released on 20th march 2015 in surat.it showed on pvr app that it was going to be released 5 days earlier.I just checked two days before it disappeared on the app.i was very eager to see insurgent i liked the first part...this is unfair!!! it was released in Delhi, mumbai and many cities of India but not in surat...u have shown the first part so there should also be a second part released......
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Rats in Elante Pvr

User
 Rajnigill on Feb 27, 2015
PVR ELANTE Friday February 27, 2015 AUDI 8 Seat M15 The Imitation Game 8pm show I was sitting comfortably in my "gold" seat, that I always purchase when watching a movie at this cinema and 3/4 into the movie a rat ran on top of me. It was absolutely horrific and I got up and left the audi. When I approached the supervisor I was told that it's not possible as they had done pest control the day before. Why would I lie and leave my movie that I was enjoying so very much? It's atrocious behaviour by the staff to be putting the consumer in this spot. Instead of offering me something to calm...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Disrespecting Behaviour with customers

User
 bhargavtej on Feb 27, 2015
Hello Sir I am Bhargav Tej, today I along with my friend went to watch Kingsman movie at PVR Cinemas, Vijayawada for 10:15 PM show with Seat Numbers H11, H12. When movie got finished all the viewers started leaving and with titles still running on. We had a small cover with us which we forgot to take while leaving... when we are coming down on stares my friend realised he left the cover and went back to seat and I was nearing the theatre staff standing at the end of stares and by the time, a guy named Anand (Staff) started "shouting without respect" and flashed torch on my friend...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Rudely behaviour at pvr saket and wrong tkts given by person in pvr 3cs lajpat nagar New Delhi

User
 ch4 on Feb 19, 2015
This is to bring in notice that the PVR Cinemas Anupam saket ticket.I bought two tkt from the tkTs counter and my show was 9:45am around on Monday roy movie date 16/2/2015 but I was let for the movie that's why I have to enter in the cinema and when 2nd person come and than security gaurd said to her you cant enter if they have any problem so they have to coordinate according to rush and your security gaurd said call the person than you can inside It really shamfull he can come with her and than see my tkts this is the process you have follow I think.. And yeserday date 18/02/2015, show time...
Complaint comments Read comments [2] Complaint category Cinema

PVR Cinemas - Reg: Ticket Issue

User
 vivek4 on Feb 11, 2015
Booked the ticket for the film 'GONE GIRL' on Monday ie 9-FEB-2015 ... My seat number was A16... After entered into the PVR Cinemas, they told that show was cancelled due to some technical problem. I didn't received the money for the ticket yet now to my account....
Complaint comments Read comments Complaint category Banks

PVR Cinemas - Rat jumps on my tummy

User
 harshalkhedlekar on Feb 9, 2015
I have been to PVR Koregaon Park Pune on Saturday for 10.30 pm show i was booked tickets online the Audi no was 6 seat no Q5 Q6 Q7 at the first there was bed bugs. i was really angry but i lost my temperature wen a rat jumps on my tummy is this the quality you give for so high ticket rate...
Complaint comments Read comments Complaint category Entertainment and Recreation

PVR Cinemas - claim extra money for the ticket

User
 Moumita Gayen on Jan 13, 2015
I am from bilaspur. I am complaing about pvr, ramamagneto mall. The ticket price of tevar was 49..bt counter sales man claimed 110 rs. For combo. And ticket. He denied to give ticket without combo offer..please check dis and take a drastic step against dis...thanking you...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - improper dealing with customers

User
 sqn on Jan 11, 2015
Today i am visiting for watching tevar at pvr cinemas naraina and here unfotunately my cell phone switched off and by the staff i treated like i m carrying something wrong inspite of mobile. inspite of giving me any help staff took me out from the pvr. So i were absolutely feeling like i am entering without ticket or i were a beggar. Give me some justice....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Wastage of time

User
 kusumpunamiy on Jan 5, 2015
PVR at phoenix mills at lower parel Mumbai is known for starting its shows late. Well, if it was just that it wld be ok.. but now in the interval they show advertisements for atleast 15 mins after a 10 mins time of showing only food pics that they expect us to buy during the interval.. After starting a movie late by almost 20 mins a patron does not expect to be held in the theatre to watch these painful ads again n again.. a 2 hr movie takes atleast 3 hrs in PVR compared to other theatres.. wouldn ever step in PVR again.. !st expensive tickets n then waste time in watching ridiculous ads!!...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - GIFT CARD NOT DELIVERED & NO RESPONSE FROM THE CUSTOMER CARE

User
 Syamlal Pullamballi on Dec 29, 2014
I have Booked a Gift Card on 16th December through Pvrcinemas.com, and it's two weeks now, and I have not received the Gift Card. More than Five times i had called your customer care about the Delivery issue and they were not giving any details about the Delivery time or shipping Details. Wanted this delivered before christmas as my Chirstmas gift to my friend. The customer care team is not even able respons properly and THEY ARE NOT READY TO SHARE ANY SHIPPING/TRACKING Details. Attached is the confirmation mail THANK YOU FOR CHOOSING PVR CINEMAS Dear Syamlal Pullamballi, We have...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - problem against refund

User
 Ramit Monga on Dec 27, 2014
I had made a transaction of Rs. 293.71 which proved into a transaction but the screen on my device from which I have booking my ticket showed that the transaction had failed. the date was 15/11/14. I immediately called pvr cinemas and told them what had happened and the representative assured me that I would get in 1 week and I can book the ticket again and the transaction went right this time. Till today I did not get my refund. Please help me out of this. (Movie details- 1.movie-interstellar 2. Show time-12:15 hrs 3.show date- 16/11/14)...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Bad Transaction- Not received Tickets but money deducted

User
 Santosh Jogal on Dec 27, 2014
Hi Team, It was unpleasant experience booking tickets on PVR website, I was trying to get 3 tickets booked for PK show today at 3.20 pm the money is deducted from my bank account and I have no tickets it is termed as BAD Transaction.The response from PVR is we regret inconvenience email and we are working on it and will get back to me shortly. On calling the Delhi NCR call centre I was said that you shall get the money back only post 7-8 days. This is not acceptable- considering that PVR has my money they could have given the tickets and adjusted in book of accounts or given a decent time...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Money deducted for a failed transaction

User
 AnubhavSingh27 on Dec 26, 2014
Hi Team, This is regarding a couple of ticket I was booking on 21st December 2014 evening. I booked two tickets for pk(using pvr app), for seat 5 and 6, row O. The money got deducted from my debit card but the transaction failed. As it has happened before, I decided to book the tickets again, I still chose the same seats as they were vacant. now this time transaction went through and I end up watching the show, next day. I was under an impression that my money will be refunded to me for the first transaction as it didn't go through. However, it did not happen, I contacted my bank, kotak...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Timelines not adhered to and 30 minutes spent on ads

User
 Divya_ak on Dec 26, 2014
We had booked the 8 pm show at the Bangalore Orion mall PVR. The previous show was still running at 8.20! We got in by 8.25 and then there was at least 20 minutes of ads, THOUGH it was already 30 minutes late. There was also another good 30 minutes of ads in the interval and the 8 pm show ended at 11.20!! Almost an hour's delay in total. Felt like it was a real disappointment with PVR. Feeling like i would never want to go to a PVR paying so much again. Extremely upset with your service....
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - 40 mins of ads per movie - too much greed!

User
 anandcs13 on Dec 26, 2014
Recently we saw 2 movies at PVR cinemas in the Orion Mall, Bangalore - Interstellar & PK. Both movies had 20 mins of ads in the beginning, making the movie start 20 mins late. Then in the interval, there was again a delay of 20 mins due to ads. Thus after paying so much money for the tickets, we were forced to sit for 40 mins just watching mindless, repetitive, irrelevant ads. This is a totally unacceptable level of greed from PVR. They cannot take customers for a ride like this and need to look at more innovative streams for revenue generation....
Complaint comments Read comments [2] Complaint category Cinema

PVR Cinemas - Excessive Commercials and Trailers

User
 mdjayaprakash on Dec 25, 2014
Hi, I'm a regular customer for PVR cinemas. They have tested my patience to the limits. I watched "PK" movie from PVR Cinemas, Koramangala, Bangalore on 25th Dec. The show was about to start at 10:30 and the actual show began at 11:00(half an hour of commercials). There was nearly a 20-25 mins of additional commercial break during the interval. The volumes of the commercials were as loud as the movie itself to top that. Overall, I had to watch an entire hour full of commercials and trailers combined while the movie lasted for 150 mins. I'm super-irritated by this disgusting and extremely...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Excessive Commercials During Interval in a late night show film which was charged RUPEES 500 Per Ticket

User
 fareedbhombal on Dec 24, 2014
It is absolutely disgusting to be distracted in the middle of a movie by an interval that is 30 mins long filled with commercials (advertisements) The movie ticket was Rs 500. This is very very very expensive. And when you buy such an expensive ticket, you expect the experience to be high quality. Instead I was tortured with a very very long and irritating interval filled with commercials. This NONSENSE must be stopped !...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Money deducted from account but did not receive tickets [Resolved]

User
 Nagendra Egyarapu on Dec 24, 2014
I paid money for movie online on 24.12.2014 at 6:50 pm at PVR Cinemas site. Money in my account was deducted but i got mail like bad transaction. Please look into my problem as soon as possible. Thanks & Regards E.Nagendra...
Complaint comments Read comments [2] Complaint category Online Shopping

PVR Cinemas - terrifying experience at hyderabad central PVR

User
 ssdn9@yahoo.com on Dec 22, 2014
Hello I'm from hyderabad, yesterday that is the 22nd December my wife and I had gone to watch the movie PK for 10.35pm show at PVR cinemas hyderabad Central Mall, as usual the car parking was jam packed and there was heavy traffic to get into the mall, i asked my wife to go and collect the tickets so that i can park my car in the mean time.My wife went to the box office to collect the tickets and found that the place was flooded with men and there was no watch man to control the crowd and no proper line for ladies to collect the tickets she was horrified and wanted to take an elevator which was...
Complaint comments Read comments Complaint category Cinema

Share this page with others

  
  

Recently Discussed

28 days ago
PVR Cinemas
improper dealing with customers
PVR Cinemas
Rudely behaviour at pvr saket and wrong tkts given by person in pvr 3cs lajpat nagar New Delhi
PVR Cinemas
Cheating
PVR Cinemas
Money deducted from account but did not receive tickets
PVR Cinemas
Excessive Commercials During Interval in a late night show film which was charged RUPEES 500 Per Ticket