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PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 522 4171 717
 +91 124 4708 091
Mobile:+91 88 0090 0009

 
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PVR Cinemas Complaints & Reviews

PVR Cinemas - Extra amount deducted for non booked ticket

User
 Arti1983 on May 19, 2015
This is regarding complaint for the amount deducted for the ticket not booked.I had booked 2 PVR movie tickets at EDM Kaushambi on 10/5/15 at 6:45 pm costing 350/- & on the same date i.e on 10/5/15 at 8:11 pm 150/- was again deducted from my axis credit card for which no tickets was booked as i was already watching movie in theater.i just noticed this extra deduction today only when i got my monthly credit card statement.Kindly look into this matter on urgent basis.Details are as follows:- 10/05/15 PVR LTD INR 350 350.00 Dr 12/05/15 Cashback-Movie Tickets INR 87.5 87.50 Cr 10/05/15 PVR LTD INR 150 150.00...
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PVR Cinemas - movie timing

User
 Tinx on May 16, 2015
Hello I am ANMOL KAMBLE lives in nanded district M.H ! Today I went to see bombay valvet at treasure bazar PVR I was there at 1:40 pm, and asked the ticket of. 1:50 pm I took the ticket and kept in my pocket but the time passed and saw ticket again he gave me the wron timing he game me the ticet of 1:15 pm, .and after I went to that ticket counter boy for complaint he used rough words and not gave me value !!!...
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PVR Cinemas - regarding eadables

User
 sanjaysrivastava.ucer on May 14, 2015
This is to bring to your kind notice that I went to PVR Vinayak to watch PIKU movie yesterday at 9:30 pm .During interval we went to food counter for some snacks.I asked for small cold drink but I was told that small cold drink is available with Combo of popcorn then I asked for two combos.Each having two small cold drinks and small bucket of pop corn.I was astonished when I was charged Rs 780 for it. I would like to know that is it the price for it and if this is the price why it is kept so costly....
Complaint comments Read comments [1] Complaint category Food

PVR Cinemas - Refund request for canceled show

User
 upadhyay.ashu on May 13, 2015
Dear team, I did online booking of two tickets for 12th May'15. And show became canceled. And when I talked for refund then I advised to claim through online refund. My booking details are given below... Show day & time - 12 May 2015 13:30 hrs Movie- KUCH KUCH LOCHA HAI Hindi (A) TotalAmnt-Rs 494.94 Location- PVR PHOENIX UNITED LUCKNOW Bkng Id -LKPU0000806571 So please tell me way farword to get my money back...and process the same asap....
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PVR Cinemas - Bad seats, worst staff

User
 manoj Sujanpur on May 12, 2015
I always watch movies at PVR MBD Jalandhar mall. Today I too went with my family to watch Gabbar is back movie. We booked our seats online and got Gold seats number R 5, R 6 and R8 In Audi 2 at 19:45 show of today. Out of these three seats, two were in very bad shape. Out of 10 seats, only two were in good condition and rest all were broken. A small suggestions please increase seats rate at Gold but always keep all seats in good condition s and also assure that your hall staff does not allow the known persons with front rows seats to sit on these seats as happened today. Please take care. CA....
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PVR Cinemas - Show cancelled and money not refund

User
 satya144 on May 12, 2015
Respective Team, I had booked 2 tickets for The Avengers 2(3D Hindi) on 12th May 2015 my Booking ID LKNW0001093505 (11th May'2015 7:12 PM) . Money was deducted from my PVR Gift Cards ( Total Amt. 634.94)and received the e-tickets also but show was cancelled due to Earthquake. go to at booking window counter but they not refund my money, how to get my money. mail id- satyashukla144@gmail.com Thanks...
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PVR Cinemas - booking id;REGL0000306975'

User
 sarojpravin on May 10, 2015
dear sir/medam.i booked tkt of above ref.no.by paid rs.356.18 first by ktk bank debit card it was denied by payment gate way and was asking to pay by any other sources, then i paid it by sbi net banking.the detail of tkt was piku in pvr elements maall dt 11/05/2015 for esat no. K=11 AND K=12i request that for same booking double payments is taken by your website.so kind request to refund rs.356;18 to ktk bank debit card a/c. as earliest and oblige me.my contact nos. are 917259370460 and 919902143620.thanks....
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PVR Cinemas - Horrible PVR Experience

User
 Jason Pinto on May 8, 2015
Dear Manager PVR Market City It gives me immense disappointment to know that PVR is no longer a pleasure to visit. We pay a good price for a PVR Experience, but something is going horribly wrong. Whats the point booking on-line, paying extra tax and having to stand in long lines to collect the tickets as your Kiosk don’t work. Your Credit card systems are out of order. We should be allowed to sit and pay where we chose to, the person at the ticketing counter is extremely arrogant, and will force you to take the expensive seats first or puts you in a corner that he wants you to sit...
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PVR Cinemas - Food Poisoning caused

User
 deepak2605@gmail.com on May 7, 2015
Today had such an experience which has made me believe that all my batch mates at IITD were right in leaving the country. Went to PVR Cinemas in Ludhiana to watch 'Gabbar is Back" with my family and was served completely stale, half cooked momos and when I complained about it then no one cared n they kept on selling the same thing again without fearing that it might get people seriously ill. Even when I threatened to sue them for this, still there was no effect. Then with my very strong media and police links, when I raised my voice and called Police Helpline only then one of their managers agreed...
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PVR Cinemas - BOOKING ID : WMBBCNC-PVR Vikaspuri

User
 Shaji Sahadevan on May 4, 2015
Sir, We were watching Gabhar is Back at Audi 1 in PVR Vikaspuri vide seat number N-17, 18, 19 on 3rd May 2015 at 6.30 pm. By mistake my 3 years kids shoe kept under the seat. I request to please do the needful. As I even tried to locate at the cinema but did not get any response. Also wrote to feedback@pvrcinemas.com & customer care number but no response. Please help to get the same. Thanks Shaji 9312436834...
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PVR Cinemas - WRONG 3D Polarisation in PVR MBD Neopolis, Jalandhar

User
 Vishal Madan on Apr 30, 2015
IT has been observed that PVR is playing the Avengers 2 3D movie with wrong polarisation which means you have to watch the movie wearing your 3D glasses upside down. In case you will keep on watching the movie wearing the glasses in normal, you will not see a correct 3D picture as well as it strains the eyes. They should be penalised for making fool of the people and wasting their time & money. After watching the movie for 10 minutes, I realised that the polarisation is not correct. .I tried the glasses upside down and BINGO! everything was correct. I also complained the manager there but they...
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PVR Cinemas - not get return after almost one month

User
 pintu sakariya on Apr 30, 2015
02/04/2015 PCD/2029972942/PVR LIMITED/GURGAON 509213396870 I booked ticket on 02/04/2015 for FF7 but still not get any refund or mail regarding refund payment they are cheating people on name of buy one get one free this is happen so many people, they are not response well Thanks Pintu...
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PVR Cinemas - Poor services at PVR Bhilai

User
 prateekrzd on Apr 29, 2015
I have just returned back home at 1:30 am after watching Avengers age of Ultron 3D ENGLISH from PVR Bhilai 10:30 PM show on 29/4/2015. The air conditioning of the auditorium was shut down before the intermission of the movie. Despite repeated requests air conditioning was not started till the end of the show. Very bad experience from PVR Bhilai. The management of PVR Bhilai is ruining your name by providing cheap services to the customers who pay for quality movie experience....
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PVR Cinemas - Low Air Conditioning

User
 Nikhar Oza on Apr 26, 2015
Show time 10.30 pm. Movie : The Avengers: Age of the ultrons'. Ticket Price: 255 INR. City: Empress Mall, Nagpur Number of persons: 6. Row: K (9-14) Movie Date: 24th April, 2015 With reference to the subject and the detailes mentioned above, we experienced almost no air conditioning in the cinema hall. After suffering from a boiling hot movie watching experience inside the hall during the first half, we complained about the problem to the staff inside the hall, and were directed to the technical staff, unavailable for a long time. After a while when we got the golden opportunity to talk...
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PVR Cinemas - mobile misplace

User
 tima83 on Apr 26, 2015
Today i lost my mobile phone model No.samsung guru 1200 in your PVR cinemax pacific mall in subash nagar when i was watching morning 9 AM show of avenger... Please kindly inform me on this No.8826426607 if u found my phone... Thank You...
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PVR Cinemas - Online transaction error account charges

User
 sritv19 on Apr 25, 2015
Hi, I was trying to book tickets to a movie for Sunday 26th 1pm show of Kadhal Kanmani in Bangalore, Orion Mall. I submitted my credit card details and the transaction said there was an error but my account got debited with Rs.956. Can this please be looked into and I need my tickets or the money sent back to the account. Please fix your site, such errors are highly unacceptable and inefficient. Sridevi...
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PVR Cinemas - Movie show delayed & Air conditioning not working

User
 sampoo on Apr 25, 2015
I went to see - Avengers age of ultron (3D)at PVR Cinemas, EDM Mall Kaushambi, Gaziabad, UP on 25/04/15 (Sat.) with my son. The show timings mentioned on the movie ticket was 03:50 pm. I was well before time in the hall and went ahead to enter AUDI 2 to watch the movie as per the mentioned time. However no one came to open the door of the auditorium, I waited for 5 mins. meanwhile all those people who were there to watch the same show were standing behind me and soon the crowd started increasing. Till now, no one came to opened the door neither anyone from the staff even bothered to inform the...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Short changing the customer with frugal electiricty use

User
 Eshsne on Apr 23, 2015
Hi, Watched 10 pm show in Audi 4 of PVR/Koramangala on 21 April. In the 1st half in a capacity filled room the AC seemed barely sufficient. In the post interval session the AC seemed to have been turned off. Could not find a person to complain to in easy reach. Disappointed in the callous disregard for our comfort for which we choose to pay a higher price than single screens. Least expected from PVR....
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PVR Cinemas - show canceled and the reason is they don't play the show for 2 people

User
 nalin taneja on Apr 23, 2015
I booked ticket from book my show. Booking I'd WN2XG8N When I reached today at the counter the concerned person told me that they cannot start the show as we were 2 people.. As per my memory I have seen a movie about 2 years back at PVR Mumbai where we were only three people. So I was not convinced with the reason . We told him to give us the refund which he said that book my show will give us and we also asked to give us a replacement of the ticket with some other show, he was not ready for that too. This is a serious issue as it wasted a lot of time of mine and now I have to book another...
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PVR Cinemas - Broken Seat

User
 Durga Prasad Madasu on Apr 20, 2015
Whomsoever it might concern I am extremely disappointed with the experience at PVR Panjagutta, i went for a movie on 18th April 2015, Audi 4, Seat No.P-4 & P-5 with my wife. To my surprise seat no. 4 was broken and it was moving, i was unable to sit and immediately reached the manager mahesh, he came with some maintainenace guy and couldnt do much as it was not in any position to repair, the movie started and i had to sit on the same chair and most of the times stand and watched the movie, it was one of the most dreadful experience i have gone thru. 1) I had terrible back pain by end...
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