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PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 522 4171 717
 +91 124 4708 091
Mobile:+91 88 0090 0009

 
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PVR Cinemas Complaints & Reviews

PVR Cinemas - claim extra money for the ticket

User
 Moumita Gayen on Jan 13, 2015
I am from bilaspur. I am complaing about pvr, ramamagneto mall. The ticket price of tevar was 49..bt counter sales man claimed 110 rs. For combo. And ticket. He denied to give ticket without combo offer..please check dis and take a drastic step against dis...thanking you...
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PVR Cinemas - improper dealing with customers

User
 sqn on Jan 11, 2015
Today i am visiting for watching tevar at pvr cinemas naraina and here unfotunately my cell phone switched off and by the staff i treated like i m carrying something wrong inspite of mobile. inspite of giving me any help staff took me out from the pvr. So i were absolutely feeling like i am entering without ticket or i were a beggar. Give me some justice....
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PVR Cinemas - Wastage of time

User
 kusumpunamiy on Jan 5, 2015
PVR at phoenix mills at lower parel Mumbai is known for starting its shows late. Well, if it was just that it wld be ok.. but now in the interval they show advertisements for atleast 15 mins after a 10 mins time of showing only food pics that they expect us to buy during the interval.. After starting a movie late by almost 20 mins a patron does not expect to be held in the theatre to watch these painful ads again n again.. a 2 hr movie takes atleast 3 hrs in PVR compared to other theatres.. wouldn ever step in PVR again.. !st expensive tickets n then waste time in watching ridiculous ads!!...
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PVR Cinemas - GIFT CARD NOT DELIVERED & NO RESPONSE FROM THE CUSTOMER CARE

User
 Syamlal Pullamballi on Dec 29, 2014
I have Booked a Gift Card on 16th December through Pvrcinemas.com, and it's two weeks now, and I have not received the Gift Card. More than Five times i had called your customer care about the Delivery issue and they were not giving any details about the Delivery time or shipping Details. Wanted this delivered before christmas as my Chirstmas gift to my friend. The customer care team is not even able respons properly and THEY ARE NOT READY TO SHARE ANY SHIPPING/TRACKING Details. Attached is the confirmation mail THANK YOU FOR CHOOSING PVR CINEMAS Dear Syamlal Pullamballi, We have...
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PVR Cinemas - problem against refund

User
 Ramit Monga on Dec 27, 2014
I had made a transaction of Rs. 293.71 which proved into a transaction but the screen on my device from which I have booking my ticket showed that the transaction had failed. the date was 15/11/14. I immediately called pvr cinemas and told them what had happened and the representative assured me that I would get in 1 week and I can book the ticket again and the transaction went right this time. Till today I did not get my refund. Please help me out of this. (Movie details- 1.movie-interstellar 2. Show time-12:15 hrs 3.show date- 16/11/14)...
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PVR Cinemas - Bad Transaction- Not received Tickets but money deducted

User
 Santosh Jogal on Dec 27, 2014
Hi Team, It was unpleasant experience booking tickets on PVR website, I was trying to get 3 tickets booked for PK show today at 3.20 pm the money is deducted from my bank account and I have no tickets it is termed as BAD Transaction.The response from PVR is we regret inconvenience email and we are working on it and will get back to me shortly. On calling the Delhi NCR call centre I was said that you shall get the money back only post 7-8 days. This is not acceptable- considering that PVR has my money they could have given the tickets and adjusted in book of accounts or given a decent time...
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PVR Cinemas - Money deducted for a failed transaction

User
 AnubhavSingh27 on Dec 26, 2014
Hi Team, This is regarding a couple of ticket I was booking on 21st December 2014 evening. I booked two tickets for pk(using pvr app), for seat 5 and 6, row O. The money got deducted from my debit card but the transaction failed. As it has happened before, I decided to book the tickets again, I still chose the same seats as they were vacant. now this time transaction went through and I end up watching the show, next day. I was under an impression that my money will be refunded to me for the first transaction as it didn't go through. However, it did not happen, I contacted my bank, kotak...
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PVR Cinemas - Timelines not adhered to and 30 minutes spent on ads

User
 Divya_ak on Dec 26, 2014
We had booked the 8 pm show at the Bangalore Orion mall PVR. The previous show was still running at 8.20! We got in by 8.25 and then there was at least 20 minutes of ads, THOUGH it was already 30 minutes late. There was also another good 30 minutes of ads in the interval and the 8 pm show ended at 11.20!! Almost an hour's delay in total. Felt like it was a real disappointment with PVR. Feeling like i would never want to go to a PVR paying so much again. Extremely upset with your service....
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PVR Cinemas - 40 mins of ads per movie - too much greed!

User
 anandcs13 on Dec 26, 2014
Recently we saw 2 movies at PVR cinemas in the Orion Mall, Bangalore - Interstellar & PK. Both movies had 20 mins of ads in the beginning, making the movie start 20 mins late. Then in the interval, there was again a delay of 20 mins due to ads. Thus after paying so much money for the tickets, we were forced to sit for 40 mins just watching mindless, repetitive, irrelevant ads. This is a totally unacceptable level of greed from PVR. They cannot take customers for a ride like this and need to look at more innovative streams for revenue generation....
Complaint comments Read comments [2] Complaint category Cinema

PVR Cinemas - Excessive Commercials and Trailers

User
 mdjayaprakash on Dec 25, 2014
Hi, I'm a regular customer for PVR cinemas. They have tested my patience to the limits. I watched "PK" movie from PVR Cinemas, Koramangala, Bangalore on 25th Dec. The show was about to start at 10:30 and the actual show began at 11:00(half an hour of commercials). There was nearly a 20-25 mins of additional commercial break during the interval. The volumes of the commercials were as loud as the movie itself to top that. Overall, I had to watch an entire hour full of commercials and trailers combined while the movie lasted for 150 mins. I'm super-irritated by this disgusting and extremely...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Excessive Commercials During Interval in a late night show film which was charged RUPEES 500 Per Ticket

User
 fareedbhombal on Dec 24, 2014
It is absolutely disgusting to be distracted in the middle of a movie by an interval that is 30 mins long filled with commercials (advertisements) The movie ticket was Rs 500. This is very very very expensive. And when you buy such an expensive ticket, you expect the experience to be high quality. Instead I was tortured with a very very long and irritating interval filled with commercials. This NONSENSE must be stopped !...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Money deducted from account but did not receive tickets [Resolved]

User
 Nagendra Egyarapu on Dec 24, 2014
I paid money for movie online on 24.12.2014 at 6:50 pm at PVR Cinemas site. Money in my account was deducted but i got mail like bad transaction. Please look into my problem as soon as possible. Thanks & Regards E.Nagendra...
Complaint comments Read comments [2] Complaint category Online Shopping

PVR Cinemas - terrifying experience at hyderabad central PVR

User
 ssdn9@yahoo.com on Dec 22, 2014
Hello I'm from hyderabad, yesterday that is the 22nd December my wife and I had gone to watch the movie PK for 10.35pm show at PVR cinemas hyderabad Central Mall, as usual the car parking was jam packed and there was heavy traffic to get into the mall, i asked my wife to go and collect the tickets so that i can park my car in the mean time.My wife went to the box office to collect the tickets and found that the place was flooded with men and there was no watch man to control the crowd and no proper line for ladies to collect the tickets she was horrified and wanted to take an elevator which was...
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PVR Cinemas - Snacks price are very high comparing to Movie tickets

User
 Karthikeyan Chidambaram on Dec 15, 2014
Dear Sir, I have seen linga movie in PVR cinemas phenix market city...The ticket price is 100 RS.. but the minimum snacks price is RS160 for pop corn.. As a family i spent around 400 rs for snacks where as my tickets cost RS 200/-.. Either they have to allow me to get snacks from outside or reduce the snacks price... its not affordable for a middle class people..please do the needful....
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PVR Cinemas - Regarding Hollywood Shows in Latur Maharashtra

User
 Aditya Bhosrekar on Dec 15, 2014
Dear Sir, PVR Latur doesn't arrange for Hollywood Movies. For those shows we have to go to Pune city and watch the shows. Could you please let me know why you don't release Hollywood Movies in Latur PVR? Appreciate your reply on adityabhosrekar@gmail.com BR, Aditya...
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PVR Cinemas - Exodus: Gods and Kings (3D) (U/A)show timings Exodus: Gods and Kings (3D) (U/A) - English

User
 samba_akp on Dec 7, 2014
I have booked tickets for the above mentioned movie in PVR Sujana mall ( Hyderabad) on 7/12/2014 for 7.35 PM show. Booking reference ID is WR24PDZ. There was a technical issue in the movie which had resulted heavy strain on our eyes. We had complained about it to the duty manager. He had restarted the movie once again indicating that there is a technical issue in the content of the movie. After 10 minutes the issue was still the same (Unresolved). Along with me close to 35 people have came out and had requested to refund the money back and have left the theater. My weekend along with family which...
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PVR Cinemas - Transaction done through bank but didn't book the tickets

User
 Dhirendra Saini on Dec 4, 2014
I, Dhirendra Saini (8726461816), Allahabad, booked 9 tickets at 10 AM. Bank showed the payment was done successfully but PVR site showed there was some error in transaction. What should I do now ? Should I book new tickets? or the previous payment can be used? Tell me asap....
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PVR Cinemas - Poor Air Conditioning System

User
 Taranmundra on Dec 2, 2014
This is to bring in notice that the PVR Cinemas of North Country Mall Mohali NH21 have been forcibly giving away food coupons worth rs 80 with every ticket. On enquiring whether it is necessary to take the coupons along with the tickets they say yes it is compulsory. On further argument they let it go but most of times without even asking the customers they charge for the coupons. This has been noticed several times with me and once again today a elderly couple sitting near me asked me if even i had to pay for the coupons against my wish. I tried to find the manager bit i could not get any response...
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PVR Cinemas - Unneccesary attachments of chocolates

User
 Sameer Anurag on Nov 28, 2014
I have visited pvr cinemas vijayawada recently ... While purchasing the ticket the issuer is forcing us to buy choc on choclate bars Which cost us 10 rps extra and we dnt need it .it's a type of cheating so please recheck the issue for which it's not only causing trouble to your customers but also degrading ur value and ethics...
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PVR Cinemas - Speaker Volume kept at maximum

User
 Pankaj Katiyar on Nov 23, 2014
Hi, Recently i went for Kill Dil movie at PVR, Empress City Mall, Nagpur, Maharashtra. My experience was very bad due to volume. In my opinion they just kept the volume at maximum level. and believe me I could not stay until finish since my ear's where in pain. I have measure sound level using android app and found out that it was flat 81dB which means that my mobile microphone was saturated and could not measure anything above 81dB. Please do some study on sound levels tolerable by average human ears. The sound level used by PVR is nerve damaging. I have been to cinema's of various...
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