PVR Cinemas Customer Care

PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 522 4171 717
+91 124 4708 091
Mobile:+91 88 0090 0009
Work days: 10:00 - 00:00 (Mon)
10:00 - 00:00 (Tue)
10:00 - 00:00 (Wed)
10:00 - 00:00 (Thu)
10:00 - 00:00 (Fri)
10:00 - 00:00 (Sat)
10:00 - 00:00 (Sun)

Satisfactory Rating
1%
Complaints
258
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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PVR Cinemas Complaints & Reviews

PVR Cinemas - Popcorn was of bad quality

User
 raghumys4 on Aug 29, 2015
I had ordered a popcorn and I could not able to taste it. It had too much of salt and cheese. It costed us Rs.240 to waste the bucket full of popcorn. If maggi like test would have been done on this food, It would fail most of the prescribed limits of food quality metrics. My suggestion to customers is to have taste of items before ordering it so that we can save lot of money...
Complaint comments Read comments Complaint category Food

PVR Cinemas Hyderabad - Dissatisfaction on central mall and PVR cenimas management

User
 Cheonsa Buteo Haneul Keerthi on Aug 25, 2015
I have been to pvr cenimas in various places across india, but have never seen such substandard management and inferior service. I have visited PVR Cenimas in hyderabad central mall at panjaguta on 25.08.2015 with my sister.It was very special day for us as i was treating her for my first job.We have parked our vehicle in parking lot a and to elevator from L2, the elevator control panel didn't have some numbers on it and come numbers were barely visible and there were no sign boards indicating directions to theater.With great difficulty we reached pvr which was on floor 5.After reaching there the...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Booked Ticket not received SMS and No Refund

User
 lavansj1977 on Aug 21, 2015
Dear PVR, My Name is Lavan SJ, Contact No : 9342330946 Email ID : lavansj1977@gmail.com I had booked TIcket for Rangitha Rangi on the www.pvrcinema.com - Elements Mall, Bangalore on Friday 21st Aug 2015 for the Show on Sunday 12:50 PM. But I had not got my SMS. In my email inbox lavansj1977@gmail.com I had received a mail from feedback@puvrcinemas.com as subject named : Bad Transaction I had tried twice. The process was unsuccessful I had not got my REFUND BACK. HELP ME I...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Transaction successful ticket not booked

User
 chaithanya varma on Aug 13, 2015
Sir, I have booked 3 tickets for movie SRIMANTHUDU last Friday I.e on 7th August 2015. The transaction was successful but tickets not booked. I have waited for about a week for refund of money and it didn't come yet. I have booked tickets from pvr website only and from my SBI account and the reference number for transaction is 053333109883408IGOAMIJEY3 from my mail id: chaithu126@gmail.com kindly look into the matter and refund the money as soon as possible....
Complaint comments Read comments Complaint category Entertainment and Recreation

PVR Cinemas - Cancel - Tickets

User
 k.ankitsharma on Aug 11, 2015
Hi, By mistake I booked tickets of Cinemax Goregaon from PVR site as I thought I'll get tickets of PVR oberoi. Now there is no way given there to cancel tickets. Please let me know if there is any way to get refund as I have taken 5 tickets for PVR Oberoi again on same time. Amount deducted for 5 tickets is 432 and OrderID is : GORC0001282832. There should be a way to cancel tickets bought online. Thanks and Regards, Ankit Sharma 8655180362...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Ticketing issue

User
 goyal.ashu81 on Jul 25, 2015
We had done booking with bookingno wxxj2t7.
But due to excessive traffic could not reached by the time show ended. Request pvr guys to transfer to some other show but they denied.
We want to know, if 4 traffic some one is unable to reach, shouldn't a mid way be found....
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Reg Booking ref no- JMBD0001387361- Entry denied

User
 s_vikash2002 on Jul 23, 2015
Hello there, I booked two online tickets for 9.40 am show on 23rd July. But, when we went for check in, the gatekeeper told us to come back at 11.00 am show as its 11.00 am booking. Then, when we checked in for 11.00 am show and movie was about to start, we were asked to come outside and told that our booking was for 9.40 am show which we had already missed due to stupid mistake of that stupid gatekeeper of your company. So, we returned without watching movie and our mood was totally spoiled. Now, please look into the matter and help me for refund my money or book another show to compensate...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Ticket 10 Rs is all online staff is given 10.Rs Ticket 120 Rs why did 120 Rs ticket 10 vochar 110 what is that marketing sir i

User
 Nathar Ali on Jul 22, 2015
Hi sir My name is Nathar ali I working for Nokia mobile sales promoter living chennai 24/07/2015 I going to amapa skywalk PVR cinima I want 10 Rs ticket his telling me online available ticket 10 is not 120 why 10 + 110 vochar I don't want vochar I want ticket is not give it staff online is not ticket sold out ...what's mean online ticket ......
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Bajrangi bhaijan pvr saket audi-1

User
 ashdab on Jul 21, 2015
I booked for 3.40 pm show on 20th july, audi-1.It was a harrowing experience. Audi was entrance is a narrow alley and there was a serpentine q to enter the audi and the line spilled through the staircase right till the entrance ( imagine the audi is on the second floor). The entrance being narrow it was at best a claustrophobic and chaotic and a disaster waiting to happen. God forbid if there a panic causing a stampede the result would have been horrific. I went to complain to the management and they all shrugged responsibility saying its house full. What a pathetic response if its house full then...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Online booking

User
 vipinrana.its@gmail.com on Jul 19, 2015
I have booked s movie ticket bajrangi bhaijan through bookmyshow for PVR opulant mall ghaziabad.I have made transaction and got message for successful payment.BT don't receive booking I'd message.I tryed many time to contact PVR staff head Mr arvind but he was not interested to solve out my prob.and staff is behaving like an animal.I request them to check their system with my booking email I'd and seat no but don't get any response after waiting 45minutes...
Complaint comments Read comments Complaint category Employees

PVR Cinemas - Diamond Plaza Kolkata

User
 Carltu on Jul 18, 2015
I have booked 2 tickets for Bahubali on 18/7/2015 and show timing being 17:25hrs, Rs. 345 was deducted from my Axis Bank Visa Debit Card as per SMS on my mobile No. 9831102092. I did not get any confirmation from PVR in my mobile. I called PVR Kolkata No.033 66373450 and spoke to a lady, she checked and told me that there was no such booking in my name or email address, she asked me to go to feedback@pvrcinemas.com and that i would get the money refunded. Please look into the matter as early as possible as i am a very old pvr patron and I am shocked at this new way of cheating customers. Carlton...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - PVR Inorbit Mall Hyderabad - Amount not Refunded for Cancelled Show

User
 matrix.arpit on Jul 17, 2015
Booking Reference ID: WM3R4WQ Show Time: 4:50 pm Show Date: 20-June-2015 Movie: ABCD 2 (2D) Show was cancelled due to technical reasons. Since then, I have been following up with the officials and customer support guys to refund my amount. Every time they keep on saying that it would be refunded in 5-6 working days. Still nothing has been done and it has been almost a month now. Heights of customer ignorance. Request the competent authorities to take due cognizance of this matter...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - regarding confirmation

User
 cauru on Jul 12, 2015
I have booked 5 tickets for bahubali today to watch the show on 14th july in PVR cinemas koramangala.I did net banking(IDBI) and as soon as I did the payment I received an error and later I dint get any confirmation via SMS or mail but I have received the transaction SMS from bank.when I called customer care they said v dint receive money from ur account...so please tell the solution for this problem as my money is transferred but my booking is unsuccessful....
Complaint comments Read comments Complaint category Banks

PVR Cinemas - Regarding Ticket confirmation

User
 Venkatsai Sandu on Jul 11, 2015
I have booked tickets for Baahubali (telugu) on 8th july .I have selected PVR banjara hills for 10th july 10 AM show and my seleccted seats were A2, A3, A4, A5, A6, A7 and finally i have done transaction sbi net banking with an outstanding amount of Rs 1071 . After redirecting from my Bank page to your PVR home page suddently the window showed error in the page. Further there was to do anything. Even i didn't get any conformation to my mobile number or email id which was provided during booking. When i made call to your customer care they said there were no booking on my mobile number or email id...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas Oberoi Mall - Worst experience

User
 Vineet21 on Jul 10, 2015
This complaint is with regards to PVR Cinemas at Oberoi mall, Goregaon, Mumbai. We had booked seat no.Q1, Q2 at Audi 1.The seats were smelly disgusting, speakers were faulty and rattling, I have taken a pic of the seat to prove it.Please take this into consideration and if u cannot maintain then dont publicise urself PVR...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - On Online Booking

User
 Deepti Loknath on Jul 9, 2015
On 9/7/15 when we checked seats available in PVR cinemas for movie Baahubali for 10-7-15 5.45pm show using bookmyshow app. Its showing all the recliner n platinum seats were soldout. so we booked silver F1 and F2. but when we checked on 10/7/15 morning, most of the platinum seats were available... how it is possible... ? by this we can makeout some cheating is going on in online booking... some seats they will keep for there benefit... can we cancel our booked seats to get the platinum seats... pls do reply......
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - No Air Conditioning on PVR, Koramangala, Bangalore

User
 A ZVisitor on Jul 9, 2015
We went for a movie on 8th July, 2015 for a late evening show in PVR Cinemas, Koramangala, Bangalore., Well known location at Hosur Road - Its in the one of the premium location in Bangalore- The Forum Mall We had a triable experience at PVR, The AC at the Audi 2 was not working through the show !! Imagine how could have audience would had a bad experience in a closed room !! The Staffs were least bothered on the issue, Nobody is taking hell responsible, we have told them AC is not working before the show, they told in 5 mins it will be resolved ! But till the movie end they never switched on...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Cheated while popcorn sell

User
 Archana Prashant Patil on Jul 6, 2015
Hi I went to Cinemax Inorbit Pune for the movie Killa, while interval we purchase Popcorn tub of Rs 240/ - I have given Rs, 1000/- note . But the billing counter person cheated me and return on Rs. 260/- back instead of Rs. 760/- . I was lonely with my small daughter so didn't notice the amount received and kept it as it is in purse. I got to notice it in late night. However on the billing also he wrongly mentioned Rs 500/- given. Could somebody please look into this and get the money refund done ASAP. This is just a cheating on emotion and faith of the customer . This can be tracked by CCTV...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - Bad canteen/food services at pvr naraina

User
 rakesh comar on Jul 1, 2015
To
Customer care
Pvr cinema
New delhi

Sub: complaint for canteen/ bad food services at pvr nariana
Sir,
Please refer to my visit dt. Sunday the 28th june 2015, food outlet outside hall 4(2nd floor)
1. The soft drink vending/ machines were out of order. In last 3 months it has happened thrice, and you are forced to have coke as other options are not available like fanta/7up etc.
2. No bill were issued... (Machine out of order) ref. Bill no. 099267 for rs. 390/-, when insisted bill from gf outlet was issued.
3. No hygiene...
Complaint comments Read comments Complaint category Entertainment and Recreation

PVR Cinemas - Fraud Transaction done at ticket counter

User
 raghavendra.nayak84@yahoo.in on Jul 1, 2015
I have been a victim of your fraud transaction at the Mangalore PVR ticket counter. I asked for a 2 tickets of "Inside out" movie at around 2.35 PM on Monday 28 June 2015. Ticket was for Rs100 each and I gave my credit card which I got a message stating an amount of Rs 200 is debited. I see my statement today and I see an additional transaction for Rs180. done by the gentleman at the ticket counter. Time : 14.34.50 TID : 47055011 Invoice : 003616 Master Card ending 8377 Audi 1 - Seat no L7 & L8 I would request you to investigate this issue and make sure u refund the amount at the earliest....
Complaint comments Read comments Complaint category Cinema

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