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PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 522 4171 717
 +91 124 4708 091
Mobile:+91 88 0090 0009

 
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PVR Cinemas Complaints & Reviews

PVR Cinemas - NO access to special people

User
 RUPY BAINS on Apr 5, 2014
We r regular movie watcher in PVR since 2009. Always had good times in PVR.Sorry to say but PVR's are not SPECIAL PROPLE friendly, as we can not take wheelchair in any of PVR. Thanks...
Complaint comments Read comments [1] Complaint category Entertainment and Recreation

PVR Cinemas - couldn't see movie

User
 pavanpatidar459 on Feb 26, 2014
i went to pvr ujjain at last night 10.15 pm show of movie "GUNDAY". at the counter the person said me that there is no any show played after 4.00 pm. of movie GUNDAY due to technical problem . was it any problem there or anything else...?...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - bad response from pvr

User
 aditya94300@gmail.com on Feb 14, 2014
I made an online booking on pvrcinemas.com and the payment was deducted from my IOB net banking for Rs. 10001.12 /- but the pvr web site did not complete the transaction - it straight away took me to the home page after accepting the payment. The booking does not show in my account on their site either. They have no information about customer support other than an email address pvrsupport@pvrcinemas.com. Calling their number in Gurgaon does not get any response either. Really silly... they charge me for a "convenience" and I end up spending 3 hours for what should have been 5 minutes. Highly...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Amount is not reversed for Transactions Failure

User
 Kishor Parakh on Feb 12, 2014
Dear Concern,
It is shame on PVR Cinemas that for a small sum of money(383.71) they are neglecting their responsibilities.
It is going to be 15 days of this Issue and till now it has not been resolved. I am attaching image of particular mail for
your reference. Please look into the matter....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Refund Issue

User
 sixon on Jan 31, 2014
Hi, Iam attaching the details and conversions that from PVR customer care I didn't get any valuable revert from your side.need refund for the same. Regards, Sixon Nelson. Dear Patron, Greetings from PVR Cinemas!! We are most concerned regarding the case and apologize for our late rescue. We are actively working on your case and will be reverting to you in a few days. Kindly bear with us. Regards, PVR Cinemas ------------------- Original Message ------------------- From: sixonnelson@gmail.com Received: 29-12-2013 09:32 To: Arun Bharti; Ashok Kumar; CRM Admin; CRM...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Collecting huge parking charge

User
 retheeshj on Dec 23, 2013
I never heard this type of bike parking chart ever.They are collecting 20 rupees for one hour and 20 for additional hours.As per the government rules they reduced the ticket fare so that they are equalizing the same amount in food and parking.

Kindly take strict action against this, then only middle class peoples can live....
Complaint comments Read comments Complaint category Entertainment and Recreation

PVR Cinemas, Bangalore - gift card expired

User
 vmshenoy on Nov 17, 2013
hi,
this is Manjunath.I have 2 gift cards(each worth Rs 500, total 1000rs) which i got as a gift coupon from my company through globoforce. I got this coupon sometime in July2013.I tried accessing it today, but says that card is expired. The problem here is that there is a date written with the marker on the card which says (23/12/13). The same date is written on both the cards, which i understand as the expiry date.If it is not the expiry date, then i would like to know why was the date there in the first place? Is it to mislead innocent people? Please find attach the scanned copy of both...
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas Kochi Lulu Mall - Movie Booking confirmation mail/message not received

User
 Augustine Jose on Nov 15, 2013
I booked for the movie 'Thira' at PVR Kochi, Lulu Mall for 11:00 p.m show. The amount was debited from my bank account. After logged into the PVR website in my account, the said transaction is not seen under booking history or current booking....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas Mulund - Charged 2 times from debit card

User
 gregrath on Nov 13, 2013
On 1st of November2013 we bought 3 tickets in pvr but they swap card 2times..we went to staff to complain about this..then we filled feedback form and there was no response then we went 4-5 times to clame for money but no one is responding,...
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PVR Cinemas - Phone got stolen from ticket counter

User
 anandra on Oct 14, 2013
Hi I have booked below ticket (Booking Reference No.:PKOR0000062643 )and watched the show at pvr. My phone got stolen from the ticket counter. I have given the phone to the guy who issue ticket and his name is ashraf. My phone was HTC incredible S ( worth 25000/-). They dont have shown me CCTV footage they said we don't have operator for the same. Can you please look into the issue ASAP? I want you to check CCTV footage as the phone was with me till the time of ticket issue....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - NOT REFUNDING MY AMOUNT FROM LAST 11 MONTHS

User
 sandeshjain007 on Sep 30, 2013
I booked tickets online through pvr cinema application inn which many a times transaction got failed. i thought that amount would get refunded but it never did.I mailed them twice giving each and every single detail of the transaction but they arent replying now its mre then 2months no reply camed from their side Here am sending u all the detail which i forwarded to them: email which i forwaded to them: From: sandeshjain007@gmail.com Received: 01-08-2013 12:16 To: Arun Bharti; Ashok Kumar; CRM Admin; CRM Team; Feedback PVR; feedback@pvrcinemas.com; Jitesh Sabharwal; Raj Kumar; Ravi Chauhan;...
Complaint comments Read comments [1] Complaint category Entertainment and Recreation

PVR Cinemas - wrong show time ticket

User
 Vishal Bhutani on Sep 9, 2013
my name is vishal bhutani.my contact number is 9988630847. I went to PVR cinemas in jalandhar city buy a ticket but the person at the ticket counter prabhjot singh was buzy to talking his colleague and i asked for a ticket this show timing but he gave me wrong tickets bcoz of his careless behavior futher. I would live to inform that us senior staff member also didn't live to bother to help me out and misbehave....
Complaint comments Read comments [2] Complaint category Cinema

PVR Cinemas (Mahagun Mall) , Ghaziabad - FRAUD MAHAGUN PVR STAFF

User
 dipakgng on Aug 23, 2013
I want to let you know that i have send u the Ticket Pic which is manual done by PVR MAHAGUN STAFF . they gave me the manual ticket instead of computerized . they assure me that it will work in cinema cuz their computer is not working . i went for movie and then suddenly 2 guy came with ticket checker and PVR ticket checker told me to leave the seat bcoz they generated ticket for the same seat and same row. and after having argument they offer me the cold drink and popcorn and told me to return the money for 1 ticket.. i felt very bad so i leave the show. i mailed all this pic and my problem to...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas (Mahagun Mall) , Ghaziabad - movie ticket rates

User
 devendrakumar224@yahoo.com46 on Aug 6, 2013
Inspite that the film bhaag milkha bhaag was declared tax free in uttar Pradesh on 1st of august 2013,,, PVR cinemas mahagun metro mall,, ghaziabad u.p,, did not cut down the tax rates on ticket ,, they took rs. 175 for one ticket on 3rd of august 2013 including rs. 70 entertainment tax,,, please take necessary action against it,,, and please make the extra money charged refund.....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - failed transaction

User
 Ashaa Singh on Jun 24, 2013
i booked 3 tickets on last saturday, that is on 15/06/2013 costing Rs 684/-. the money was deducted from my debit card but due to some techical error, the tickets could not be booked. Since then its been almost 10 days and the money has not been debited back. and strangely there is just 1 customer care number which no one picks up.

What the hell is this. no information nothing, what kind of business is this. you simply deduct money and now there is no news of it coming back to me....
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - PVR cinemas did not refund the money which they deducted

User
 ab14janu on Jun 20, 2013
PVR cinemas did not refund that money which they deducted during transaction failure.that transaction took place on 05.06.13.i tried to contact many numbers of PVR regarding to this but they did not respond well.and its already around 16 days but i did not get my money back in my account.reference of transaction is 315609428061.my mobile number 9718721764 and email id ab14janu@yahoo.co.in...
Complaint comments Read comments Complaint category Cinema

PVR Cinemas - illegal charging of money

User
 georgeanuj on Jun 9, 2013
Dear sir.
Yesterday evening myself and my friend went for a film in pvr cinemas at skywalk mall (hangover-3). I asked for 10 rs ticket but they told there is no 10 rs ticket. After that they told combo ticket 80 is available so i by that ticket.But the printed rate of ticket is 10rs. And there is no other details of further charges. I think this a big cheating...

......
Complaint comments Read comments [3] Complaint category Cinema

PVR Cinemas - Poor time management and maxisation of advt during breaks

User
 Rajesh Jain Arihant on Jun 6, 2013
Show time for pvr is 10.40 pm
They start the gate entry by 11.05 pm
They want customers to wait and eat
Then they start advertisement and the actual movie starts at 11.20

During interval they showed again atleast 20 advertising
And then only on interference they started the movie

The movie got over at 2.20 pm
Are we not cheated by providing advertising to us during our allotted entertained time for which we purchased the tickets and how does government allow such establishments so late in the night

Venue : pvr Phoenix...
Complaint comments Read comments Complaint category Entertainment and Recreation

PVR Cinemas - Deduction of Money from account but ticket not booked

User
 Meenu Chawla on Jun 1, 2013
Hi

Yesterday evening I was trying to book tickets of Yeh Jawani hai Diwani for 2nd June 9:20 AM show. I have done all the formalities .. secure payment also done then a page was appearing stating "Runtime Error" ... in the interim i got a sms from SBI Bank .. payment of 404.94 /- got debited from my account ... but my ticket wasnt booked .

Please check this immediately and get back to me

I am trying your customer care no & PVR Priya contact no for from yesterday and today morning .. but nobody responds, I even registered a complaint and...
Complaint comments Read comments [2] Complaint category Cinema

PVR Cinemas - No Refund provided for Bad Transaction

User
 Kaushik.S on May 30, 2013
Dear Support,

I had booked 3 tickets at PVR Cinemas for a telugu movie on April 11th. Because of bad transaction, my money got debited but there was no ticket confirmation.
I have tried to call customer care many times 01244708100/101 and mailed Feedback@pvrcinemas.com, no one responds for both. Till now there is no refund action taken by them.
Photos and mails are attached.

Please take immediate action against PVR Cinemas, they are cheating many people. Thanks a lot.

Regards,
Kaushik...
Complaint comments Read comments Complaint category Cinema

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