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PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 522 4171 717
 +91 124 4708 091
Mobile:+91 88 0090 0009

 
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PVR Cinemas Complaints & Reviews

PVR Cinemas - terrifying experience at hyderabad central PVR

User
 ssdn9@yahoo.com on Dec 22, 2014
Hello I'm from hyderabad, yesterday that is the 22nd December my wife and I had gone to watch the movie PK for 10.35pm show at PVR cinemas hyderabad Central Mall, as usual the car parking was jam packed and there was heavy traffic to get into the mall, i asked my wife to go and collect the tickets so that i can park my car in the mean time.My wife went to the box office to collect the tickets and found that the place was flooded with men and there was no watch man to control the crowd and no proper line for ladies to collect the tickets she was horrified and wanted to take an elevator which was...
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PVR Cinemas - Snacks price are very high comparing to Movie tickets

User
 Karthikeyan Chidambaram on Dec 15, 2014
Dear Sir, I have seen linga movie in PVR cinemas phenix market city...The ticket price is 100 RS.. but the minimum snacks price is RS160 for pop corn.. As a family i spent around 400 rs for snacks where as my tickets cost RS 200/-.. Either they have to allow me to get snacks from outside or reduce the snacks price... its not affordable for a middle class people..please do the needful....
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PVR Cinemas - Regarding Hollywood Shows in Latur Maharashtra

User
 Aditya Bhosrekar on Dec 15, 2014
Dear Sir, PVR Latur doesn't arrange for Hollywood Movies. For those shows we have to go to Pune city and watch the shows. Could you please let me know why you don't release Hollywood Movies in Latur PVR? Appreciate your reply on adityabhosrekar@gmail.com BR, Aditya...
Complaint comments Read comments Complaint category Movie Rentals

PVR Cinemas - Exodus: Gods and Kings (3D) (U/A)show timings Exodus: Gods and Kings (3D) (U/A) - English

User
 samba_akp on Dec 7, 2014
I have booked tickets for the above mentioned movie in PVR Sujana mall ( Hyderabad) on 7/12/2014 for 7.35 PM show. Booking reference ID is WR24PDZ. There was a technical issue in the movie which had resulted heavy strain on our eyes. We had complained about it to the duty manager. He had restarted the movie once again indicating that there is a technical issue in the content of the movie. After 10 minutes the issue was still the same (Unresolved). Along with me close to 35 people have came out and had requested to refund the money back and have left the theater. My weekend along with family which...
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PVR Cinemas - Transaction done through bank but didn't book the tickets

User
 Dhirendra Saini on Dec 4, 2014
I, Dhirendra Saini (8726461816), Allahabad, booked 9 tickets at 10 AM. Bank showed the payment was done successfully but PVR site showed there was some error in transaction. What should I do now ? Should I book new tickets? or the previous payment can be used? Tell me asap....
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PVR Cinemas - Poor Air Conditioning System

User
 Taranmundra on Dec 2, 2014
This is to bring in notice that the PVR Cinemas of North Country Mall Mohali NH21 have been forcibly giving away food coupons worth rs 80 with every ticket. On enquiring whether it is necessary to take the coupons along with the tickets they say yes it is compulsory. On further argument they let it go but most of times without even asking the customers they charge for the coupons. This has been noticed several times with me and once again today a elderly couple sitting near me asked me if even i had to pay for the coupons against my wish. I tried to find the manager bit i could not get any response...
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PVR Cinemas - Unneccesary attachments of chocolates

User
 Sameer Anurag on Nov 28, 2014
I have visited pvr cinemas vijayawada recently ... While purchasing the ticket the issuer is forcing us to buy choc on choclate bars Which cost us 10 rps extra and we dnt need it .it's a type of cheating so please recheck the issue for which it's not only causing trouble to your customers but also degrading ur value and ethics...
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PVR Cinemas - Speaker Volume kept at maximum

User
 Pankaj Katiyar on Nov 23, 2014
Hi, Recently i went for Kill Dil movie at PVR, Empress City Mall, Nagpur, Maharashtra. My experience was very bad due to volume. In my opinion they just kept the volume at maximum level. and believe me I could not stay until finish since my ear's where in pain. I have measure sound level using android app and found out that it was flat 81dB which means that my mobile microphone was saturated and could not measure anything above 81dB. Please do some study on sound levels tolerable by average human ears. The sound level used by PVR is nerve damaging. I have been to cinema's of various...
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PVR Cinemas - spoiled food and duty while drunk

User
 rj gupta on Nov 17, 2014
hi this rajendra gupta from jublihills hyderabad, I was went pvr banjarahills mall for intersteller movie and i purchased veg roll on entry time and they give me spoiled one . I was recognised while eating and i was came out and asked them ... they called thiere manager ...i dont know he is manager or not because he came to me telling sorry sir .. just in a second i got that he consume the alcohol ..they didn't refund me as well ... such an worrest pvr...
Complaint comments Read comments Complaint category Food

PVR Cinemas - Fraud being done on promise of employeement by PVR employee

User
 Meghna Chopra on Oct 15, 2014
Respected Sir, > > Greetings !!! > > This is to inform you that I have been cheated at your company name by an employee of yours Mr Hemant Khushalani he has got me false appointment letters and false salary cheques from PVR. I am sending several mails which were mailed to me by I don't know really PVR or MR HEMANT himself creating false id's. > > I request you to please do a thorough check and help me out . Sir I have already mailed the same along with few of the fake mails which were mailed to me and still have many more such mails which include the name of PVR Cinemas...
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PVR Cinemas - DRINKING WATER NOT AVAILABLE

User
 Shruti_B on Oct 6, 2014
This Multiplex located on the main Godhbunder Road ( Thane) does not have basic Drinking Water availability for guests. They have located a small water storer ( which is not even covered) in their open Balcony & only provided one Steel glass by the side. When we approached the Cinemax Staff they did not entertain and shirked away from this complaint. They are only focussed on selling their chargeable food without even bothering for the basic Drinking Water hygiene and availability. The ticket rates are exhorbiant .The theatre does not even have a escalator in working condition. The exit...
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PVR Cinemas - started haider movie after interval

User
 ankit lunia on Oct 3, 2014
Hello Me and my family had gone for 9.20 show of haider at bhilai pvr. The management showed us post interval movie. After tthe movie ended they offered us to show the first half. After a lot of commotion they agreed to pay us back. Highly disappointed. A full evening ruined beacubeacuse of pvr. Worst experience ever...
Complaint comments Read comments Complaint category Entertainment and Recreation

PVR Cinemas - Pre booking tickets failed

User
 adhisma on Sep 26, 2014
Hi, I have been sending mails and calling up almost everyday but yet my issue has not been resolved. I had pre-booked tickets for Khoobsurat.(pre-booking id PB138780) The option I had given for theatre was PVR Lower Parel, Mumbai and timings I had opted for were 20th September or 21st September, 7 pm show. I was told that before 24 hours I will be informed regarding confirmation. I paid 500 Rs per ticket, plus internet handling charges amounting to a total of 2120 Rs. On 19th September, I called your customer service to check whether my tickets were confirmed. They said no and that I will...
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PVR Cinemas - Regarding cut of double balance at pvr cinemas

User
 mridugupta on Sep 26, 2014
Dear Sir I had booked a ticket of mardani show 6:00 at pvr cinemas lucknow.I had purchased refreshment of Rs 240 from my credit card but message came 2 times at my mobile .Please discussed with your concern team members i am attaching the scanned copy of my reciept off purchased refreshment...
Complaint comments Read comments [1] Complaint category Credit Cards

PVR Cinemas - Tickets not Refunded

User
 Aman11888arora on Sep 22, 2014
Hi, I bought two tickets of evening show of PVR in Noida Spice mall. I directly went from office to watch movie. So I had my laptop with me. When i was entering in gate they told me that you cannot bring the laptop inside. I told them, please refund my tickets. They refused the same. I have spent money for watching movie and I have not seen they should refund money to me. What a poor Management. I have tickets with me. Please suggest. Shall I go to consumer Court for the same or is there any option available.Tickets no: 084807 & 08, Thanks Amandeep Arora...
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PVR Cinemas - Not selling products as per MRP

User
 ashton dsouza on Aug 31, 2014
Hi, On the below website of Pepsi co the price of the nimbooz 350ml is Rs18/- http://www.pepsicoindia.co.in/brands/nimbooz.html I do understand why the same product is sold at Rs.50 at PVR cinemas Not only this products, but many other food stuff are very expensive and sold at higher prices compared to the MRP I need clarity to understand reason why is this happening Regards, Ashton...
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PVR Cinemas - AC Not Working Show Time is 1.45 pm

User
 Ramesh Mirajkar on Aug 25, 2014
i am purchasing is 4 Ticket with family in Lai Bhaari Show at Nanded PVR Sunday, 24 August 2014 Time is 1.45 p.m. Total AC is closed. I Complaint... please give me the refund Rs.140/- Per Ticket & Total Amount Rs. 560/-.. & after the interval i will seat 1 hrs. & i come to home because of hot temperature. i will fill up the from last time i see the Kick Movie half & hour befor end the movie AC C regard thanks.....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - Broken seat resulting injury

User
 jyoti berwal on Aug 23, 2014
Hi sir Today me and my family went to watch a movie in Audi 6 pvr elante Chandigarh where the seats allocated to us was broken due to which my mom fell from the seat n got injury. There was no staff in the Audi to help us out. I complained in the interval as the movie had started when v entered. But after approaching several people they just asked us to sit some where else. This kind of response or services we definitely don't expect from pvr theatres. Request you to kindly look into the matter and take appropriate action against the management....
Complaint comments Read comments [1] Complaint category Cinema

PVR Cinemas - PVR Gift card money deducted without transaction

User
 shyam_1 on Aug 7, 2014
I have two 300 PVR gift cards. I was trying to book ticket online from PVR site, unfortunately ticket was not booked due to server issue. But now the balance it is showing zero balance for both the cards. I mailed to PVR customer care regarding this, but didn't get any help from them. My card nos are 1000700020067444 and 1000700020067445. Please look into this matter at the earliest and reload the money to my cards. My mailid : shyamalendu.m@gmail.com...
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PVR Cinemas - screens are not good

User
 hsnnadim on Jul 29, 2014
Yesterday we 21 people visited pvr cinemas indore to watch the movie Kick @ Audi#1 from the starting the screen was not good, we cant be able to see the clear picture. At the time of interval we have talked to my manager Mr. Rajat regarding this matter but his feedback was not good and said if you have problem just go and log the complain in police station and he cant help in this matter. But at the same time he has redeemed 13 tickets for the next week any movie for another group how has also the same complain. We have wasted Rs 4410/- for this movie.And the rates also high for such rubbish screen....
Complaint comments Read comments [1] Complaint category Cinema

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