PVR Cinemas Customer Care
PVR Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
436
COMPLAINTS

PVR Cinemas Customer Care

PVR Ltd.

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Address
61, Basant Lok,Vasant Vihar
Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
18%
Complaints
436
Pending
103
Resolved
72
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:00 am - 12:00 am
Tue10:00 am - 12:00 am
Wed10:00 am - 12:00 am
Thu10:00 am - 12:00 am
Fri10:00 am - 12:00 am
Sat10:00 am - 12:00 am
Sun10:00 am - 12:00 am

PVR Cinemas related photos (67)

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PVR Cinemas Customer Care related pictures (67)

PVR Cinemas Complaints & Reviews

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PVR Cinemas — No shows contain Dolby ATMOS

 mathewjacob7891@gmail.com on Dec 9, 2016
PVR cinema is famous for its one screen (Dolby ATMOS). Most english action movies and animation movies release with this feature for sound.
But nowadays Lulu - PVR only shows malayalam or most viewed movies(movie which more people tends to watch on a single show).
Since the screen for ATMOS (AUDI-6) contains more seats than other screens, they could make more profit in a single show. This is the motive behind the action.
People want to watch movies with the facility of ATMOS quality and its 3D surround sound. Its not able to be achieved now. This is not fair. Actions to be...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Voucher code used but didn't get tickets

 Rekhaa Agarwal Mehra on Dec 8, 2016
I used my nearbuy voucher code on pvr app but the tickets didn't get booked.
Now when I'm trying to book using the same voucher code..It says'used already' and not accepting the code.
Please solve the problem ASAP since I want to book tickets for tomorrow.
The app says to wait for half an hour before re booking but I waited for more than an hour. .still is giving the same message....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Ticket booking Failed, Amount not refunded

 Adrian Maris on Dec 3, 2016
I had booked ticket online thrice for movie on 2 nd Dec 2016 . However, for some reason, the ticket could not be booked but amount Rs 228, Rs 253, Rs 228 was debited from my SBI A/c 30314655879 .

A message was received from the PVR that money would be refunded automatically but I am still to receive any cash .

Please look into the matter and respond

Regards
Parvez Massey
adrianmaris9@gmail.com
9928545438...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Amount deducted

 Gayukrishna20 on Dec 2, 2016
My axis debit card was swiped twice for amount of rs.350, so the total amount is rs. 700 while purchasing tickets on 27/nov/2016 at pvr cinemas elements mall nagavara banaglore. When i checked with the pvr staff they said it would be automatically refunded but as of now it hasn't been.

Need your assistance in getting the same.

Also attaching the screenshot of the transaction messages.

It got reversed on 1/12/2016 but again they deducted the amount from my account. I need it by today....
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — PVR Cinemas Card swiped for ticket purchase twice amount not refunded

 bala0463 on Nov 29, 2016
My HDFC Debit card was swiped twice for amount of Rs.440 while purchasing tickets on 27/Nov/2016 at PVR Cinemas Arena Mahadevpura Banaglore. When i checked with the PVR staff they said it would be automatically refunded but as of now it hasn't been.

Need your assistance in getting the same.

Also attaching the screenshot of the transaction messages....
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — Card swiped for ticket purchase twice amount not refunded

 Aditya Sengaonkar on Nov 27, 2016
Thank you for using your sbi debit card 459xx1341 for a purchase worth rs1050 on pos pvr limited, at pvr limited, txn# 633209053114.
This was the first transaction which i was told was failed hence they again swiped my card
Thank you for using your sbi debit card 459xx1341 for a purchase worth rs1050 on pos pvr limited, at pvr limited, txn# 633209057319.
They said the first txn amouny will b reversed to my account but my bank statement shows both txs successful
Plz do the needful and refund the twicely swiped amouny of 1050...
Complaint comments  Read comments Complaint category Other

PVR Cinemas — Irresponsible and negligence in service of pvr

 aayushi mittal on Nov 18, 2016
This is to inform you that the following discrepancies in the services of PVR, a reputed Brand:-

AIR CONDITIONER OF AUDI - 4 of PVR PACIFIC MALL DELHI on dated 05/11/16 was high cooling, already informed to PVR staff, but no action has been taken for re-solution of the complaint.

It's the question mark on the reputation of PVR Cinemas.

Due to irresponsible and negligence in the service of PVR, we suffered mental, physical agony and harassment, which could not be compensated in the terms of money.

So, look into this matter seriously and...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Adding of combo with ticket is made mandatory in our city

 Chandra007 on Nov 13, 2016
In the pvr of our city, the staff has made it mandatory to buy a combo of pepsi and popcorn with every ticket. If i book online i do not have to buy this.so u only tell me is it right to add 80 rupees in each ticket even if we do not want these combo then also we have buy it. If i say that i dont want it they say that you have to buy itor otherwise we cant give you ticket. Once i booked my ticket with book my show app there i didnt have to pay any such price for combo. So therefore i expect ana nswer from you soon....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Bad quality of product and service [Resolved]

 Kleio B'wti on Nov 5, 2016
We are here to watch the movie dr. Strange 9:30 am show on 5th November. We have purchased a tub of salted popcorn which is completely soggy and your staff refused to give us fresh ones but they refused. Some other staff came with a new batch coincidentally. When we requested him to give us fresh ones. He mixed the soggy popcorns with the fresh batch and gave us stale popcorns. The large soft drink had 3/4th glasses filled. U make money by cheating your customers PVR Cinema Mira Road....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Regarding drinking water [Resolved]

 Shubham Sachan on Nov 4, 2016
Dear sir,
This is to bring to your kind attention that pvr kanpur south x mall is not providing free drinking water to us and they are saying that washroom is under construction. As per the guidelines of supreme court in the case of rupadi multiplex vs tncdrc it was held that-if for any reason, water supply is not available on a particular day, alternative arrangements for supply of free pure and portable drinking water to cinema-goers need to be made available by the owners of the cinema hall, " it said and if cinemahall is not complying then will be fined with rs.11000. I hope pvr will...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

PVR Cinemas — Wrong ticket given and show was expired [Resolved]

 mini ayush on Nov 2, 2016
I had asked for Dhoni movie ticket and I was given different ticket of 7:30 pm on 8:00 pm by the ticket counter and when I reached counter and showed ticket I was made to talk to the manager and he said go back home this is waste of money for u now get lost and then even after shouting on him I wasn't given refund nor was I able to watch the movie my money ₹390 was wasted and I'm very unhappy with service of forum mall koromangala services I will never visit again...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

PVR Cinemas — Voucher not redeemed [Resolved]

 A.prachi. on Nov 2, 2016
Today i visited pvr vikaspuri new delhi for watching movie. we got some voucher from our company. my movie voucher are reedemed but at the time when i reedemed my voucher of f&b the csa told me it's showing reedemed in my system. how is it possible in the same outlet my movie voucher are reedemed but not f&b voucher. my voucher nos are dns8a4j, dn959cu. please look forward this matters....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Advertisement before and between the show [Resolved]

 NitikaSaboo on Nov 1, 2016
Watched a movie today ar PVR Cinemas Guwahati. The show was acheduled for 8:45pm and they started the show half an hour late because they showed advertisements for half an hour of the show time and then another half an hour of advertisements during interval. It is really annoying to sit through this as we come to watch a show and not 1 extra hour of advertisements.
Kindly get this sorted as this is unacceptable...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — Washroom [Resolved]

 Janak Agrawal on Nov 1, 2016
We visited nashik city central pvr for show timing 1.40. Pm for shivaay screen no 5 my seat noa10, a-13 toa-18 we bought tickets for rs2100 but the condition of washroom was pathetic the urinal pot were filled with urine and a lousy smell was all over the room this was so unhygienic
We thought that we paid for best cinemas but after visiting nashik pvr city central our opinion changed we complaint to the manager but no action was taken
Regards
Janak agrawal
9404822227...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Unhygienic staff /lack of training at the food counter [Resolved]

 Debashishb on Oct 27, 2016
On the 25th of oct 2016 we went to juhu pvr mumbai to watch a 1745 show (Girl on a train). Prior to entering the movie hall following disgusting observations were made by the undersigned regarding your staff members in the food counter.
1) the freshly arrived momo's were being counted by physically touching each and every momo with fingers.
2) after we took the coffee, we requested for paper napkins and to our surprise the counter boy licked his finger to pull out the napkins.

Hygiene had gone for a toss and we were very uncomfortable to see such behaviour. Since we...
Complaint comments  Read comments Complaint category Food

PVR Cinemas — Harassment by pvr staff [Resolved]

 Sarada Biswas on Oct 19, 2016
This complaint is about pvr cinemas, shalimar bagh. I had taken two of my friends who are bulgarian nationals watch the 12.40 show of inferno. We were told backpacks won't allowed, which was not mentioned on the paytm ticket, and offered no solution. No locker, luggage rack, nothing. We were told to leave the mall and find a place backpacks, which had passports. On protesting, your staff neeraj basically told me to go f*k myself. Unless some action is taken, i will forced to make this a diplomatic issue....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Snacks are priced at worst rates [Resolved]

 megha08 on Oct 17, 2016
Snacks served at the premises are priced very high and unfair.in a intense approximately 200gms of popcorn and small pepsi was charged 410/-.

This is very unfair and worst i have ever seen, the cost of a 500ml pepsi bottles are priced 35/- outside and 200gms of popcorn costs 20/-

I hope you consider to impose strict regulations on pricing of snacks.

Thank u
Megha krishna...
Complaint comments  Read comments [2]Complaint category Food

PVR Cinemas — Ticket pricing [Resolved]

 Chiranjeev Chatry on Oct 17, 2016
I asked him 2 tickets of rs 80 each for m s dhoni movie of 6.55pm show for today but he said he has only rs 140 & rs 180 tickets only. Then i told him online it is available for rs 80 he said take online. I was forced to take the combo along with the ticket. When i denied the same they argued with me but finally given me tickets for rs 80 each. Behavior of staff is also not good. Plz look into the issue. It's quite embarrassing. My name is chiranjeev and contact number is 9644889991...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Amout not refund [Resolved]

 Srikanth14379 on Oct 17, 2016
My name k. Srikanth i am booking movie tickets 13-09-2016 but amount is debited but ticket is not conform i call u you costmar care tell u amount refund but 1 montha complete but amount is not credit my account. I am also call two times in pvr costmar care but not respond my problem my contact no 9490090263 email-srikanth.14379@gmail.com plz solution the problem...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Only 2 exit doors in pvr imax audi 3, vr bengaluru mall [Resolved]

 Hasneetsingh on Oct 6, 2016
On 1st october we went to watch a movie at pvr imax audi 3, vr bengaluru mall.
We realized that there are only 2 exits doors on the right and no door on the left. Ideally there should be exit doors on each sides to make sure people inside movie hall should evacuate easily.
My recommendation should be to close this or make alternative changes. Thx....
Complaint comments  Read comments Complaint category Cinema

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