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PVR Cinemas Customer Care

PVR Limited

PVR Ltd, Building 9A, level 4, DLF cyber City Phase 3, Gurgaon, Haryana, India
Delhi
New Delhi District
Delhi
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 522 4171 717
 +91 124 4708 091
Mobile:+91 88 0090 0009

 
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PVR Cinemas Complaints & Reviews

PVR Cinemas - BAD CANTEEN/FOOD SERVICES AT PVR NARAINA

User
 rakesh comar on Jul 1, 2015
To Customer Care PVR Cinema New Delhi Sub: Complaint for Canteen/ bad food services at PVR Nariana Sir, Please refer to my visit dt. Sunday the 28th June 2015, food outlet outside Hall 4(2nd floor) 1. The soft drink vending/ machines were out of order. In last 3 months it has happened thrice, and you are forced to have coke as other options are not available like Fanta/7up etc. 2. No bill were issued... (machine out of order) Ref. Bill No. 099267 for Rs. 390/-, when insisted bill from GF outlet was issued. 3. No hygiene (The Coke Machine was leaking no carbonation in drink. Popcorns...
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PVR Cinemas - Fraud Transaction done at ticket counter

User
 raghavendra.nayak84@yahoo.in on Jul 1, 2015
I have been a victim of your fraud transaction at the Mangalore PVR ticket counter. I asked for a 2 tickets of "Inside out" movie at around 2.35 PM on Monday 28 June 2015. Ticket was for Rs100 each and I gave my credit card which I got a message stating an amount of Rs 200 is debited. I see my statement today and I see an additional transaction for Rs180. done by the gentleman at the ticket counter. Time : 14.34.50 TID : 47055011 Invoice : 003616 Master Card ending 8377 Audi 1 - Seat no L7 & L8 I would request you to investigate this issue and make sure u refund the amount at the earliest....
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PVR Cinemas - pvr ahmedabad acropolis mall broken seat

User
 VADILWTC on Jun 27, 2015
I have booked 2 seats seat no h3 and h4 on theaterno 4 at pvr acropolis mall ahmedabad on dated 27/6/15 to watch abcd movie with my daughter. I foumd seat no h4 in totally broken condition. Intially no body responded after @ 30 minutes they managed to provide me another seat Till then no interest left to watch movie. Than I met manager but he talk me rudely and mention that youcan do whatever want to do.pl give me the justice....
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PVR Cinemas - Pvr adv in PvR prashant vihar, delhi

User
 The shopaholic sisters on Jun 24, 2015
I had booked my adv at pvr prashant vihar for a week which had to be payed during the interval of every show.. On the first day when I went to check my adv, the adv was not displayed properly and the audio was not plyed with the adv even though I was charged for audio. They assured me that this will get fixed from the next day. When I came to check again the same problem was occuring. Nobody was even bothered whether the client's adv is being displayed properly or not. Again they apologized to me and said that this would be fixed. They fixed the problem infront of me and assured me that this wont...
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PVR Cinemas - Breach of trust of customer

User
 Harjot299 on Jun 21, 2015
To whomever it may concern On 21st june 2015, sunday that was yesterday i went for a movie- abcd2 (3d) show, timings- 22:40 with my guest at north country mall pvr cinemas, mohali. And at the ticket counter I bought two tickets of which copies i am attaching with this mail. My total bill was ₹450 for two tickets and i gave ₹500 to the person at the counter and the guy didnt return any change to me instead he wrote 50 on the way ticket and said that you will recieve ₹50 on your seat, so i said okay and went to see the movie but no one approached me during the movie and cared to return...
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PVR Cinemas - problem in 3d glases

User
 vipen sander on Jun 18, 2015
When movie starts I and my father saw jurassic world film in 3d with 3d Glases and it will like smudge and scratch on it and problem to see the film then I change Glases and then again problem it's lens is came out from frame then again I change it in during film then I got correct Glases my whole action was gone and i am angry to see that there staff did not check that Glases are correct or not i am soo angry to seer that staff shame on you staff or packiging of Glases shame shame on you...
Complaint comments Read comments Complaint category Entertainment and Recreation

PVR Cinemas - 2 times debit of 2 tickets for Movie "Dil Dhadakne Do" show time - 7.00 pm Dt: 17/06/2015 for Rs.311.92

User
 Sukhdev Sangtani on Jun 18, 2015
Sir, We have been charged twice for Rs. 311.92 against Movie "Dil Dhadakne Do" show time - 7.00 pm Dt: 17/06/2015. Refer : booking ID WR83LSB seats - platinum - Seat Nos. P1, P2 Audi 03 You are requested to please refund the amount of Rs. 311.92 in our A/c and confirm the same immediately....
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PVR Cinemas - Serious problems faced inside cinema hall in pvr-NAGPUR

User
 prayas mishra on Jun 15, 2015
Sir, We had a show of movie Dil Dhadkane Do on Saturday afternoon at 3.30PM in PVR-EMPRESS MALL, NAGPUR. During the show, the AC of the hall is not working. We felt that it was due to some technocal issues, but as the show continues there is safocation made in the hall and sweat coming from our body. In the interval we made a complaint to the manager about it and he replied that the AC is now working. But even after the post interval AC problem got continued and the same was carried over during the whole movie. We had a uncle with us who is a serious prob of migrane. Due to safocation, there brain...
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PVR Cinemas - Pvr panipat security hit me

User
 Gurlalsingh on Jun 13, 2015
Hi sir 13/06/15 I went to c the movie 3:50 show Jurassic world after intermission there was no aircon I requested but no one turned on, I rang to buy g manager and said I paid 225 rupees not to sit without aircon he said come on th looby time should b around 5:00pm to 6 :30 pm u can see video manger came with security guy call Pardeep coz he had batch written his name he started to push me and abused me, so I could have gone to police and ask them check the video and register a case against manger and security but not to proceed, pls pls take appropriate action, even I was bit angry when I requested...
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PVR Cinemas - Very bad express with manger

User
 Rosy dhaliwal on Jun 10, 2015
yesterday i went with mom for movies at 2.35 dil dakhna do because seat prblm what happened i was seating in top r 1/2 and 3/4 was freee but in Q one of couple in seating in seat and they suddenly come on in and seat next us but very do have problems actually my point s to say people having seat and tickets so they sholud seat on that place and I complaint to manger but he also not given me good response and i love pvr to watching movies and i was last watching movies in pvr and i never going to in pvr and manager was not interested in my topic my i m fight again only for seat they thing tht i want...
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PVR Cinemas - Complaint for Double Debit

User
 bawashish on Jun 8, 2015
From: CCDVISA [mailto:ccdvisa@andhrabank.co.in] Sent: 06 June 2015 18:41 To: Ashish Bawa Subject: Re: Your Andhra Bank eBill 201506(Card No. 4539 9210 2197 8001 AshIsh Bawa) Dear Sir, The disputed transaction was done in a secure environment with VBV Password and claimed by the merchant’s Bank through VISA Network. As per VISA Rules, the cardholder is expected to take up the dispute for refund of the amount with the merchant before we take up the dispute with the merchant’s Bank. Therefore we request you to send an email to PVR LIMITED for refund of the amount within a specified...
Complaint comments Read comments Complaint category Credit Cards

PVR Cinemas - Rats in PVR Elements Mall

User
 Kumar Y on Jun 5, 2015
I went to a movie in PVR Elements Mall, its a new mall and surprised to see big rats in the auditorium. I watched the movie in Audi 6. Now I am afraid to watch movies in Multiplex and can't go to local theaters as there is same problem there as well. Only choice is to sit and watch movies at home only....
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PVR Cinemas - cash back

User
 Manu Reddy on Jun 3, 2015
I have booked ticket in pvrcinimas.com, and paid through mobikwik, as it was mentioned 30% cash banck at payment option, but did not receive the cash back, for the following booking id's. (Order id : BGLC0001335807) (Order id : BGLC0001336104) (Order id : BGLC0001336118). and now they are telling finally after booking your ticket you will get a link and need to click on that to get cash back, who looks after that after booking, if thats the case they can send me a mail of that link for getting cash back, why do they waht all this after booking is done. very bad. if i had choosen bookmyshow, eassly...
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PVR Cinemas - Refund via Exchange for incorrectly booked ticket - wrong date

User
 LekhaJ on May 27, 2015
Kind Attn : PVR Cinemas Please refer to booking made below by me yesterday DCVK0000698066 for the Gunman .I had also made bookings for my children for Insurgent the movie for my children refer booking id. SAKT0004377229 . Last night I was making both bookings at 8.30pm for today the 1st of April. I made the booking for my children for Insurgent first and then subsequently for my husband for the Gunman. Inadvertently instead of 1st April for the Gunman I have selected 31st March. I did not realise this error till I was checking my mail today and then found that I had made a booking for yesterday...
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PVR Cinemas - Unable to book tickets!

User
 Dev Khanna on May 26, 2015
I had spent Rs.40/- for the Vodafone Tuesdays offer to avail it on the PVR Website in Cinemax Malad at 5:25 of Tanu Weds Manu Returns. And when I tried to avail it on the website - www.pvrcinemas.com, again and again it was showing system error or there is some issue with the website. Then I thought to go through BookMy Show but again the same happened! I have the screenshots of required! And this issue has really disappointed me and further I would surely prefer any other cinema than PVR and also suggest my friends to do so...Because PVR's service is declining and because of this I have wasted...
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PVR Cinemas - Extra amount deducted for non booked ticket

User
 Arti1983 on May 19, 2015
This is regarding complaint for the amount deducted for the ticket not booked.I had booked 2 PVR movie tickets at EDM Kaushambi on 10/5/15 at 6:45 pm costing 350/- & on the same date i.e on 10/5/15 at 8:11 pm 150/- was again deducted from my axis credit card for which no tickets was booked as i was already watching movie in theater.i just noticed this extra deduction today only when i got my monthly credit card statement.Kindly look into this matter on urgent basis.Details are as follows:- 10/05/15 PVR LTD INR 350 350.00 Dr 12/05/15 Cashback-Movie Tickets INR 87.5 87.50 Cr 10/05/15 PVR LTD INR 150 150.00...
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PVR Cinemas - movie timing

User
 Tinx on May 16, 2015
Hello I am ANMOL KAMBLE lives in nanded district M.H ! Today I went to see bombay valvet at treasure bazar PVR I was there at 1:40 pm, and asked the ticket of. 1:50 pm I took the ticket and kept in my pocket but the time passed and saw ticket again he gave me the wron timing he game me the ticet of 1:15 pm, .and after I went to that ticket counter boy for complaint he used rough words and not gave me value !!!...
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PVR Cinemas - regarding eadables

User
 sanjaysrivastava.ucer on May 14, 2015
This is to bring to your kind notice that I went to PVR Vinayak to watch PIKU movie yesterday at 9:30 pm .During interval we went to food counter for some snacks.I asked for small cold drink but I was told that small cold drink is available with Combo of popcorn then I asked for two combos.Each having two small cold drinks and small bucket of pop corn.I was astonished when I was charged Rs 780 for it. I would like to know that is it the price for it and if this is the price why it is kept so costly....
Complaint comments Read comments [1] Complaint category Food

PVR Cinemas - Refund request for canceled show

User
 upadhyay.ashu on May 13, 2015
Dear team, I did online booking of two tickets for 12th May'15. And show became canceled. And when I talked for refund then I advised to claim through online refund. My booking details are given below... Show day & time - 12 May 2015 13:30 hrs Movie- KUCH KUCH LOCHA HAI Hindi (A) TotalAmnt-Rs 494.94 Location- PVR PHOENIX UNITED LUCKNOW Bkng Id -LKPU0000806571 So please tell me way farword to get my money back...and process the same asap....
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PVR Cinemas - Bad seats, worst staff

User
 manoj Sujanpur on May 12, 2015
I always watch movies at PVR MBD Jalandhar mall. Today I too went with my family to watch Gabbar is back movie. We booked our seats online and got Gold seats number R 5, R 6 and R8 In Audi 2 at 19:45 show of today. Out of these three seats, two were in very bad shape. Out of 10 seats, only two were in good condition and rest all were broken. A small suggestions please increase seats rate at Gold but always keep all seats in good condition s and also assure that your hall staff does not allow the known persons with front rows seats to sit on these seats as happened today. Please take care. CA....
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