PVR Cinemas — Food served at the theatre

Address:

Mumbai City, Maharashtra, 400079

Non veg food being served to vegetarians deceptively at pvr cinemas (17th october 2015) : i went for a movie show this saturday and had the most horrible experience at a pvr owned food counter called 'chaat sandwich dimsum'. i had ordered a plate of veg dimsums but instead, i was served non-veg dimsums. On pointing it out to the staff, i was repeatedly told that i was mistaken and was being convinced by them that those chicken dimsums were in fact veg. on creating more noise and insisting on seeing the manager, the manager (rahul kamble) was called reluctantly by the staff. he did admit to the mistake but refused to give an apology letter. Being a pure vegetarian and this being the period of navratri, i am highly offended on being served non veg food when i had ordered for veg. Moreover, what is worrisome is that this is happens frequently at this counter, and perhaps other counters at pvrs across the country. i can say this confidently as the staff (i am quoting mr. avinash and mr. tushar) confirmed that veg and non-veg momos are kept in the same place and often get mixed and therefore it is easy to make that mistake. i am afraid that this would be happening quite frequently with other vegetarian as well, while people would be blissfully unaware of what they were being served!!! I need the management of pvr to respond to this asap and tell me what they plan to do about this situation.