PVR Cinemas — Refund via Exchange for incorrectly booked ticket - wrong date

Address:

New Delhi, Delhi

Kind Attn : PVR Cinemas Please refer to booking made below by me yesterday DCVK[protected] for the Gunman .I had also made bookings for my children for Insurgent the movie for my children refer booking id. SAKT[protected] . Last night I was making both bookings at 8.30pm for today the 1st of April. I made the booking for my children for Insurgent first and then subsequently for my husband for the Gunman. Inadvertently instead of 1st April for the Gunman I have selected 31st March. I did not realise this error till I was checking my mail today and then found that I had made a booking for yesterday by mistake. I am a regular customer of PVR and always watch movies only at PVR cinemas. I would request you to kindly reissue me a fresh ticket for a fresh date. It is a Directors Cut ticket and would completely go to waste otherwise. I am sure that a customer sensitive company like yours would do the needful to ensure that the customer's booking doesnt go waste and the customer is kept happy. Thanking you, Yours sincerely Lekha Joshi [protected][protected][protected][protected]------ Booking Date & Time : Tue, 31 Mar, 2015, 08:28 PM Payment Mode : MILES N MORE: 664.20, CREDIT CARD: 391.98 Dear Lekha Joshi, Your seats have been successfully booked through PVR Cinemas Website. PVR Directors Cut, Vasant Kunj, Delhi English, (A) THE GUNMAN Tue 09:55 PM 31-Mar-2015 TICKET ORDER SUMMARY 01 Tickets NORMAL-C5 1000.00 Online Booking Fee (Incl. taxes) 56.18 Total (Order id : DCVK[protected]) 1056.18