[Resolved]  PVR Cinemas — Rude staff

Address:	110018
Website:	RUDE BEHAVIOUR OF PVR STAFF

Hi team,
I am a very regular visitor in pvr vikaspuri (primarily due to its proximity to my house - 1 km to be exact).
Today however was the worst experience i have had there.
Today i. e on 7th july i along with my family (4 others) went to watch sultan (9am show). at the entry itself, mahesh behave extremely rudely with my husband - reason an extra minute to show the booking confirmation on his mobile. when we told him to lower his volume he paid no attention.
If this was not bad enough his manager akhil further insulted us and misbehaved. we had 5 tickets (n - 9, 10, 11, 12 & n 19) and obviously wanted to sit together but he insisted that our seats are not together and someone will have to sit separtely. when i said my little 4 year old cant sit alone he said but madam you can sit alone. my husband requested him to behave properly but he continued to argue.
When him its very poor customer service he said - we are running a business!!! when we told him we are regular and know the duty manager he rudely shouted - all old staff is gone. we wanted to speak to his manager, he said she isnt not available. he gave us no feedback form to share our feedback. we missed good 20 minutes of the movie's beginning!!! we pay to watch a movie and not to get screamed upon. if your employees think its business over customer service then its a never again for us.