PVR Cinemas — Serious problems faced inside cinema hall in pvr-NAGPUR

Address:

Nagpur, Maharashtra

Sir, We had a show of movie Dil Dhadkane Do on Saturday afternoon at 3.30PM in PVR-EMPRESS MALL, NAGPUR. During the show, the AC of the hall is not working. We felt that it was due to some technocal issues, but as the show continues there is safocation made in the hall and sweat coming from our body. In the interval we made a complaint to the manager about it and he replied that the AC is now working. But even after the post interval AC problem got continued and the same was carried over during the whole movie. We had a uncle with us who is a serious prob of migrane. Due to safocation, there brain caught a pain and they had to leave the movie in between. Our all collegaue members and to frsutated and angry due to this embarassing situation. We are not enjoyed the movie at all. There is terms on Nagpur cinema that the cinema hall is fully air conditioned and customers like us came on hot afternoon in the anticipation of getting cool air. Also, AC charges are also collected from us. We didn't got the service as shown and i want the refund of our money for the same. We had purchased tickets (Patinum, costs-Rs 630) for which we want refund otherwise we will loose the faith in PVR type cinemas. The details are as follows: 1. Row Q seat 14, Audit no.253357, serail no-8075/2/3/[protected]/000478 A 2. Row Q seat 15, Audit no.253357, serail no-8075/2/3/[protected]/000479 A 3. Row Q seat 16, Audit no.253357, serail no-8075/2/3/[protected]/000480 A Please made serious attention on this issue and do the needful at the earliest. Contact- Prayas Mihsra Email [protected]@gmail, com Mb no-[protected] Nb- Attached the snapshot of ticekts purchased