[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — Bandwidth stealth and poorest quality of service despite charging more | |||||
I have wifi internet plan of 699 i.e. i pay around 870 per month to connect for providing me this service in which they promise to give 1 MBPS speed for first 10 GB followed by reduced speed of 512 kbps. This company is a number 1 bandwidth stealer. This is an every month's issue. I have extremely narrow bandwidth usage without any downloads apart from webpage download part. Before upgrading my plan from 5GB data limit to 10 GB data limit, my 5 GB data used to exceed after 10 days, but now, even with 10 GB data limit, my 10 GB data exceeds in 10 days, without having changed my internet habits. Thereafter, my internet speed should be 512 kbps as promised, but, i fail to load even a google page. The speedtest shows the speed to be be around 300 kbps or even lower. The customer care service is also worthless, they people themselves don't know what the issue is. I am extremely frustrated by their pathetic service, i am their customer from a couple of years altogether, some days go good while others go extremely poor. Was this information helpful? | |||||
Jul 27, 2017 Complaint marked as Resolved Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint. Verified Support Jun 23, 2017 Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Customer, This is in response to your complaint, you have logged your complaint in month of sep'16 regarding technical issue which was resolved on the same month & it was informed to you also & one of your family member gave us confirmation that now issue is resolved, below pasted is the docket closed remarks ... issue resolved//[protected]///SUGANDHA ARORA Rajnish//talk to..savita..num.//[protected] Yours sincerely, Customer Care Team From Connect Numbers Dial: For Internet/Technical Complaint - 198 Toll Free For Product & Scheme/Billing - 199 From Non Connect Numbers Dial: For Product & Scheme/Billing - [protected] For Internet/Technical Complaint - [protected] Fax No. :[protected] | |||||
 2 Comments | |||||
Comments
I have wifi internet plan of 799. Connect official promised me to give 4 MBPS speed for first 20 GB followed by reduced speed of 512 kbps. This company is a number 1 bandwidth stealer. and making fool of its users. I have just 6 days to activate my connect broadband connection but within 4 days i received a message that i have consumed 70% of my data limit. Next very day i got message that i have consumed 90% of data limit and same very day in the evening i again received message from connect that i have consumed my 100%(i.e. 6 GB) data limit. I was shocked to see that. Whereas i may have hardly used not more than 1 GB data. I have extremely narrow bandwidth usage without any downloads apart from net surfing. Thereafter, my internet speed should be 512 kbps as promised, but, i fail to load even a google page. The speedtest shows the speed to be be around 300 kbps or even lower. The customer care service is also worthless, they people themselves don't know what the issue is. I am extremely frustrated by their fraud service. Unfortunately I cant even disconnect the service before 3 moths as per Connect policy. after three months i have to see good bye to connect for ever..
Kulbir
446 Gobind Nagar
Naya Gaon
[protected]
Kulbir
446 Gobind Nagar
Naya Gaon
[protected]
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+91 17 2509 0000 [Head Office]
B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
Kulbir
446 Gobind Nagar
Naya Gaon
[protected]