[Resolved]  Quadrant Televentures / Connectzone.in / Connect Broadband — Connect broadband connection not shifted but bill given every month

Address:Chandigarh, Chandigarh, 160036
Website:www.connectzone.in

Respected sir/ madam
I have taken a connect broadband connection of 599 plan in february 2016 at my rented residence # 1013/2, sector 38-b, chandigarh. I had paid 1000 rs as security and installation charges. My connection number is [protected].
In may i shifted my residence to # 986/1, sector 41-a, chandigarh. I visited sector 35 office on 2nd may 2016 and requested to shift my connection. I was told that connection will be shifted in 2-3 days and cost 300 rs. After 4-5 days a was told that there is no dp free and connection is not possible there. At the same time a new connection is installed there. I visited office and told about it, then i was told that one connection is submitted there. I was told that my connection will be given in 2-3 days. After 2-3 days i visited again to office to ask about connection but office person told me that customer resume connection again.
I was told to submit my connection by submitting the device and paying the dues.
I asked that my connection is not shifted and you are asking me to submit dues and i also asked about 1000 rs which i given for connection.
I was told that my connection is still installed at my old address and rent is according to that connection. I told i am not living there and not using connection. Also after shifting i informed and requested to shift my connection at new address. But they told that this is company norm and i have to submit device and pay dues.
Then i visited 3 times to submit device and my connection but they refused and asked me to pay dues with device which i refused to pay.


Sir tell me when i am not using the connection then why company is charging every month. I paid 1000 rs for connection and used company service for 2 months. After shifting i requested to shift my connection but that is not shifted.
If company cannot shift connection due to technical problems then why a customer will suffer due to your poor service. Why not at your end you terminate connection due to your company issues. Why you are generating bills for a not shifted and non working connection.
Kindly accept my request to cancel my connection from my shifted date 01/05/2016 and cancel all the bills after my shifting date. I will submit the device at office.

Your's sincerely
Sudhir kumar
Mob [protected]
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Aug 8, 2017
Complaint marked as Resolved 
Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2017
Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response
Dear Customer,

This is in response to your complaint where in you had mentioned against shifting dispute against your connection. Sir complaint was raised by you on 17 aug 16 & we have reverted you that your shifting request could not be processed the shifting of your connect number is not possible due to technical constraints. Your previous connection was not stopped As no request was received for disconnection, Our team member had discussion with regarding same .
Your connection was Disconnected on 20th aug'16 post receiving request from your side & billing was stopped on the same day as it takes 60 days to processed & for full n final amount so same was guided to you that total outstanding of you connection has to pay.

Yours sincerely,
Customer Care Team
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    Quadrant Televentures / ConnectZone.in / Connect Broadband Phone
    +91 17 2509 0000 [Head Office]
    Quadrant Televentures / ConnectZone.in / Connect Broadband Address
    B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
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