[Resolved]  Quikr — Refund amount still not received.

Address:	560021
Website:	bangalore.quikr.com, quikr.com

I ordered a mobile phone Yu Yuphoria for 4500 INR from quikr on 26th Apr 2016. Even after a week the product was not delivered. I cancelled the product on 1st May 2016 and also received the confirmation mail from the quikr. But its over a month now and I still didn't get the refund amount.

I made daily calls to the customer care but everyday they told me that the refund will happen tomorrow. But the tomorrow never came.

The customer care service is one of the worst of its kind. Everyday they ask you what happened and I had to tell the story from the beginning.
There systems do not save any details about the purchase, transaction, complaints etc and every time they ask you what's the issue.

Some of them said they are not able to pull any details about my purchase, some say that the product is in the warehouse. Some say that the refund process has started and within 24 hours it will be refunded.

I am really unable to bear with this.

I even talked to the senior level people and they too told the same thing but nothing happened.

After numerous calls and mails, they told me to update my bank details for making the refund which I did.

And even after a week I still didn't get the refund amount.

The details are as follows.

AD ID[protected]
Order ID[protected]
Amount paid - 4501.00
Payment made on - 24th Apr 2016

I request immediate refund of the amount. Please help me to resolve this issue. Thank you.