[Resolved]  Quikr — Sports product

Address:

Thane, Maharashtra, 401202

Hi all,
Quikr has pathetic customer support and now it is worst company.
I am a buyer and i recently brought product ad id:[protected] and it was written the product is new and was sold by the seller.
But guess when i received this product it was pathetic, dirty, torn and rusty.
I got this product on 8th august 2016 around 8pm and it was received by my brother. As the delivery person called me up and said he will delivered my product by 6pm and even though i was having an urgent work i stayed for him at home by 6:30pm but he didn't turned up and i left for my work and then he arrived around 8pm and my brother was not knowing that the product should be in new condition as mentioned in seller's ad and he signed the delivery slip.
When i saw that product and called quikr they first told me to drop a mail. After dropping them a mail and showing them the proof they are trying to fool me that product can't be return back and they just kept on transferring my call to other executives.
When i told them i directly want to talk to their manager one of the executive told me to hold on line and he will transfer. He kept my call on hold for more than 15 mins.
Do quikr think that the customer is a fool or sitting ideal or what they trying to prove by keeping customers on hold for so long?
Even if the quikr plays a role of intermediator, it's their work as well to check the product as per the mention in the ad.
If they can't do this then it seems that quikr is supporting seller to fool buyers. And it's a shame on such a big company.

I want my money back and take their product.
Please take an action as they are just fooling customers so their delivery charges don't go waste.