[Resolved] Quikr.com — Reimbursement of premium advertisement fee collected by quikr

Harisuthan9

Address:	400013
Website:	www.quikr.com

Good day,
I am a retired naval officer and almost 70 years old.

I am customer of quikr and have advertised fro some items for sale (None sold to date) in quikr. As i was leaving india to visit my daughter in usa, i contacted quikr to enhance the ads to premium catagory. I paid rs. 5000 as premium advertisement fee to quikr. However, as there was a delay in the action taken by the quikr to do the enhancement of the advertisements and as i had to leave for usa i requested them to cancel the enhancement request and reimburse the money. The letter i wrote to quikr requesting the reimbursement is attached.

I had contacted quikr several times but the money haven't been credited back to date. I have attached copy of the communication and the copy of the bank statement as a proof of the follow up. Of late i have noticed that i get disconnected when ever i call the mumbai office (Tel :[protected] as if my number has been blocked by them.

Contact details of quikr, india
Quikr india pvt. Ltd.
1st floor, raghuvanshi mansion, senapati bapat marg,
Lower parel, mumbai – 400013
Tel : +[protected]Head office)

I am a retired naval officer and is almost 70 years old and i feel the excessive delay in reimbursing me the money is highly disappointing and to some extent being disrespectful to a senior citizen and a retired armed forces officer. I wold greatly appreciate if my case to be taken up to the relevant authorities of quikr and resolved / settled.

Best regards

Cdr(R) harihara suthan
Tel (Bsnl-roaming[protected]
E-mail : [protected]@hotmail.com

+4 photos

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May 6, 2016

Complaint marked as Resolved

Quikr has offered help, promptly resolved my complaint and made a refund. I am very thankful to the Senior Management for their very prompt involvement and resolving the issue.

Quikr customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2016

Quikr Customer Care's response Dear Harihara Suthan, We regret the trouble you’ve faced. We have shared your contact details and our support team will get in touch with you. -Team Quikr

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Comments

Harisuthan9

Thank you so much. I appreciate your prompt response. Would be most grateful if you could kindly follow up this issue with the support team and ensure early reimbursement. that would go a long way in establishing a good customer satisfaction and trust in Quikr as a company.

Harisuthan9

In spite of repeated assurances when contacted the Quikr customer service over the phone I have not received to date any reimbursements from Quikr. When contacted they tend to make false promises and give unconvincing explanations. is there a way to file a legal suit as it amounts to fraud.

Deepak panneer

from Chennai, Tamil Nadu

fake use of my phone no

Some one have misused no... So i am getting many phone calls.. The have seem given my no to many ads... So pls block the ad related to no ie([protected]) ...So do the needful action immediately...

harish.inamdar

from Bengaluru, Karnataka

My mobile no. wrongly placed.

Hi, My mobile no [protected] is wrongly placed by some one on Quikr which is a great nuisance for me. Please remove/block/initiate an appropriate action in this regard. Thanks, Harish.