Raajnett — Fiber cut issue not solved since 10 days

Address:	Chennai, Tamil Nadu, 600100
Website:	raajnett.com

I have subscribed for Raajnett broadband connection and the fiber connection is not available from 21st sep 2016, irrespective of raising a ticket in the company website and continuous phone calls, no proper response received from customer care, every time when i call the customer care the customer care representative will respond saying the issue will be solved in an hour and max 2 hours and the issue wasn't solved for 10 days,

No way to contact the higher officials / escalate the ticket .

Also no toll free customer care available for them, you have to call only the paid customer care where the call will be in queue for minimum of 10 mins,

my ticket number is TKT[protected]