Raajnett — Took the money, no response after 15 days and no connection. Nobody is responding.

Address:

Chennai, Tamil Nadu, 600116

Hi,

This is about significant delay in getting Internet connection and ignorance, carelessness and denial of service towards customer.

I have paid advance rental for 3 months to your sales person named Karthik (contact number - [protected]) for Sakthi Nagar area near Porur, Chennai. I provided all my documents along with a cheque as per below details -

Name - Suhas
Bank - *** Bank
Cheque number - *******
Amount - 2412/-
Date - April 16th 2016
Receipt number - 111***
Clearance date - April 21st 2016


Till today (May 2nd 2016), I have neither received connection nor any response from your sales person or corporate team. I have reached out to sales person Karthik multiple times. He is not responding on his mobile numbers and providing vague excuses.

Your customer service center is even pathetic. They do not pick like when I select option 2 for complaints whereas when I select 1 for new connection, they immediately reply. (Do you think customers are fool?)They have disconnect lines multiple times and have not listened to me properly. They assured call back within 24 hours which also has not happened.

Raaj Internet (I) Private Limited has taken my 2412/- and have not provided services so far as committed by your sales persons. Rajjnett has committed civil crime by quoting wrong timelines, false promise to customer, taking away the money from customer leading to inconvenience, hassles, mental worries and trauma. What I want now -
1) Refund the amount I have paid
2) Refund the interest on the amount I have paid (removing initial 5 days as you committed and agreed)
3) Give back my documents (ID proof, Address proof and passport size photo)
4) Apology letter from Raaj Internet (I) Private Limited

If you fail to do above actions, I will be forced to take legal actions. I need this resolved within 48 hours from this email.

Regards,
Suhas