[Resolved]  Race Car Helpline — Unreliable - Horrible service

Address:

New Delhi, Delhi

I had a tyre puncture and had to change the tyre with the stepny, called the car helpline on 27th dec 2014 saturday at 10.22 a.m. I was told that the mechanic would reach in 30 minutes . Kept on calling them but in vain. To my surprise Mr Rahul the customer care person told me that he cannot be sure when the mechanic would reach me as it all depends on the road conditions and it may take hrs . No manager is available, he cannot share the phone number to me as they are not allowed to. This means that the client cannot raise a complain . I waited till 11.45 a.m.and then got the tyre changed and paid for it. The mechanic called me at 12.noon . In case it was night and the car would have broken down in a dark area then you are sure at risk. Mr Rahul told me that I can speak to the branch manager Mr Ranjit Singh or the owner Mr Neeraj Kumar nothing will happen. This is state of the Race car helpline - females should avoid taking this service as Delhi Ncr being totally unsafe and this car helpline has no reliability . There is no one to listen to complain and resolve . Once the payment is done they are least bothered to give the service . The time written in the paper of 30 minutes is to fool customers . I have had a very bad experience, thank god it was daytime and a saturday . Best Wishes Sharbani Mukherjee [protected]