Racold — Brand new racold geyser not working since two weeks

Address:

Pune, Maharashtra, 411057

Hi i have recently brought Racold geyser from one of the authorized racold dealer on 26th december but the geyser has not been working properly since then, its given a very luckwarm water as output which cannot be used for bathing in this cold winter, i have raised a complaint EW 21914310 since 27th but no one has visited my house to fix that, every time i called the customer care they just give the same response we are escalating your request and you will be attended today but nothing happens, today again i called them 5th time and got the same response. i would recommend to stay away from racold as they have a very poor service network i used to had bajaj earlier and they always attended the complaints within 2 working days.