[Resolved] Racold — Cheating | |||||
For overheating complaint... They have replaced the coil and also they kept the initial thermostat (This is changed by local techy). They charged rs.1200. Again after 2 months, es10325434, the same problem. This time technician came and adjusted temp. Cutoff in thermostat. He charged rs.100. When i asked abt the problem. He said due to new coil, it is getting overheated. For this he adjusted thermostat temp. Cutoff. My question: 1. When he knew that becoz of new coil it would overheat. Why he did not adjust cutoff at the initial visit itself? Why he made me raise again a complaint and made unnecessary visit that charged rs.100? Is this not cheating? 2. Customerservice is horrible. Theyare not recording complaints and everytime we need to tell from starting to representative abt the issue. Not at all able to provide service. Worst service. Was this information helpful? | |||||
Jan 8, 2017 Complaint marked as Resolved Racold customer support has been notified about the posted complaint. Verified Support Oct 10, 2016 Racold Customer Care's response Dear Customer, We have would like to discuss and address your concern. Share with us your city and contact details, we will have your concerns addressed at the earliest. For service related information call[protected] or register your complaint online by visiting http://www.racold.com in 3 simple steps Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complaint Warm Regards, Team Racold Verified Support Oct 14, 2016 Racold Customer Care's response Dear Customer, We are awaiting your details. Please share the same so that we may look into your concern at the earliest. For service related information call[protected] or register your complaint online by visiting http://www.racold.com in 3 simple steps Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complaint Warm Regards, Team Racold Verified Support Oct 17, 2016 Racold Customer Care's response Dear Customer, As we haven't received your contact details. Your complaint has been closed from our end. Do contact us in case of any query. For service related information call[protected] or register your complaint online by visiting http://www.racold.com in 3 simple steps Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complaint Warm Regards, Team Racold Verified Support Dec 05, 2016 Racold Customer Care's response Dear Amit, As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query. Warm Regards, Team Racold | |||||
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+91 21 3567 4700
Gat No : 264/265/374/376, Chakan-Talegaon Road, Chakan, Maharashtra, India - 410501
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We understand your disappointment and would like to take this opportunity to address the same. Please share your complaint number along with your location and our team will get in touch with you shortly.
For service related information call 1860 425 2288 or register your complaint online by visiting www.racold.com in 3 simple steps
1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain
Warm Regards,
Team Racold