[Resolved] Racold — Not giving service

Deepti Dubey

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411057
Website:	www.racold.com/contact-us

It is to inform you that i am not satisfy with your services.. i registered complaint for my broke down geyser(Warranty Period) about 3 weeks ago.. and i registered it twice (complaint no.1 EW22425653 registered on 12/11/16 and second one EW20137837 registered on 19/11/16) i was being told that electrician will come but he never came. and it was also told that they don't come on Sundays but he came on Sunday and we were not there. Everytime i talk to customer care i am being assured of the service but it is not given to me up to this date and due to this i am facing so much problem .
It is a request to take strict action against this and provide me with the required service.

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Jan 20, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Racold Customer Care's response Dear Deepti,

Sorry for the inconvenience you have faced. We have noted down your details and have escalated your issue to our concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.

Warm Regards,
Team Racold

Verified Support

Dec 15, 2016

Racold Customer Care's response Dear Deepti,

We understand that your concern has been addressed. Do let us know for any further assistance.

Warm Regards,
Team Racold