Rajdhani / Yamuna Power [Bses] — Process failed but amount debited

Address:	110045
Website:	company not responding for payment refund

Case i was making bill payment to BSES delhi for my power bill on POS. Bses TX. no DSMP[protected] dated 13/09/2015 at 22:27:28 hours and your bank Pos tx no was[protected] was failed due processing error. but due to poor mobile network i got bank SMS late and once again payment was made wide BSES tx. no DSMP[protected] at 22:35:17 hours and bank tx no.[protected] but the problem came up when amount was deducted in Both cases... next day onward i am writing to them but no refund is yet recieved .. is there any role of bank network in it... can there be amount lying in suspense account of bank where is my money ??