Redbus — Bus broke down within 2 hours and no refund received

Address:

New Delhi, Delhi

I booked 2 bus tickets from Red Bus on 7 dec, 2014 from Lucknow to Delhi.The bus broke down on Kanpur Jhansi highway at 12.30 am.The bus owner didn't respond and the driver ran away from the spot leaving the bus and passenger stranded.There was no help of any kind.neither any alternative bus was made available.I tried calling red bus call center and they didn't respond.The Conductor refused to refund my money Rs 1698. Strict action should taken against red bus.they charge exorbitant pries and don't take any responsibility.They are fraud.Im calling them since 7 dec, 2014 for refund but they are not replyingThe bus was by R.S YADAV travels. and departed from lucknow's piccadily hotel at 8.40 Pm.