Redbus — Bus not reached to Boarding Point -- Ticket No: TGB[protected]

Address:

Hyderabad, Andhra Pradesh

I have booked a bus ticket from Hyderabad to Bangalore for Travel date 6th October 2014 with Ticket No: ‘TGB[protected]’ and PNR No: ‘LMR69148-sspl’ and bus ticket price was 1700 INR. Bus scheduled departure was at 11:45 PM but unfortunately bus was not reached to boarding point and it caused lots o[censored]nwanted troubles & tension . Kindly note that I was standing in front of boarding point ‘Sharma Travels Old Bridge’ from 11:30 PM on 6th October 2014 to 02:30 AM of 7th October 2014 (3 long hours in mid of night) but bus didn’t come to mentioned boarding point. Please note that I booked a bus for ‘New Dhanunjaya Travels’ and later it changed to ‘Limra Travels’, can I know the reason for this unexpected change? Due to this I missed urgent work in office and this is not a way any professional travel company should work and it can’t be tolerated. I was continuously calling to bus attendant Mr. Talath ([protected]) more than 100 times and this guy was not responded/picked the any call. At last called to red bus customer care but it was shut down by 11:00 PM. Me and my wife both were continuously calling to the number[protected] and a gentleman picked the phone around 1:30 AM on 7th Oct 2014 and informed that bus will reach to boarding point in another 15 minutes, but bus never reached to boarding point. After that no one picked the[protected] number to respond. On 7th October. I registered the complaint (reference number[protected] with red bus executive Mr. Mandar who attended the call around 9:30 AM and confirmed that I will get a call from cancellation department in 30 minutes but still I am waiting of your call. Hence again I called to red bus customer care around 10:30 AM then Miss. Shyamala attended the call and she confirmed the same that I will get the call within 30 minutes but no call even after that. Around 15:00 hours, again i called to red bus customer care then Mr. Abhishek attended the call this time and this gentleman asked me to send the written complaint via email, why don't Mr. Mandar & Miss. Shyamala informed me the same? Kindly fully refund my 1700 INR, this kind of experience with red bus is changed my perception for your company ethics and right now I don’t have any positive feedback/feeling share regarding the same. Due to this unprofessional & unapologetic event, It may be you will lose many more loyal customers like me.