Redbus — Bus ticket frauds

Address:	625706
Website:	Redbus.in

I have booked the bus ticket november 10 th, 10.00 PM, in SRM Transports with the use of Redbus . But bus driver was not allowed to enter into bus .because they told another person booked the ticket .and driver told me next bus will come check with that bus . I was waiting there at more than 2 hours no bus came .I called the red bus customer care and also SRM transports customer care they
did not pick the call. Then next day i called to redbus asked to refund my money .i am not getting proper response and i dropped many mail they even no response

Ticket Number : THC[protected]

MY NUMBER :[protected]
REDBUS NUMBER : [protected]
SRM TRANSPORTS:[protected]

Here Below Mail Details:
Issue Name: Escalation Desk
Customer mobile/Tin/Case id : [protected]
Date of Journey : 11/10/2015
Date Of Transaction : 11/10/2015
Email ID : sivakarthick.[protected]@gmail.com
CashCoupon number : [protected]
Notes : THC[protected] customer said he has booked the ticket n even got the confirmation msg n mail but when he went to boarding point operator dint allow him to travel he said the seat is booked by other passenger so now customer is asking for the refund amount
Created By: hajira.[protected]@redbus.in
Created E-mail: hajira.[protected]@redbus.in

Hi Salman,
Mr Salman Driver was not enter into bus they already booked the ticket with another person they some another bus will be came i waiting there almost 2 hours there is no bus was came .they told like that i am not responsible i have booked the ticket with u .They not entering into the bus .At that i am trying to call your care no one attend the call and also called SRM Transports care they also no respond what i do .how u close the ticket .
i want the refund money .


On 24 November 2015 at 12:36, CC Escalationdesk wrote:
Dear Customer,

We regret the inconvenience caused to you.

As per the discussion we had with the team concern, we clarify that they have denied refund claiming that seat was confirmed at operator end. confirmed by operator Raghu ([protected])

Hence we regret to state that we will not be able to process your request for the same.

Hoping you will continue your esteemed patronage towards RedBus.in and help us to serve you better.

We look forward to serve you again in future.

We value your feedback this helps us to stay in touch with your needs and to improve our service. Click the link below to share your email experience.

https://docs.google.com/a/redbus.in/spreadsheet/viewform?formkey=dG1wYWtzSXJDWkdVcDhDVDA3TWVhUnc6MA


Your Ticket-Team
Salman Sharieff
[protected][protected][protected]-
#311, 7th Cross, 3rd Main, Domlur Layout, Bangalore - 560 071
Contact Number :[protected]/[protected]
www.redBus.in
[protected][protected][protected]--

11/11/2015 08:14 - redBus Analytics Console wrote: