Redbus — Cancelled bus ticket money not refunded

Address:	Bangalore, Karnataka, 560047
Website:	www.redbus.in

Booking info:[protected]@gmail.com
Mob:[protected]
Ticket :tj5w72726658
Till now i dint get money in my wallet or bank account please solve my problem. I never expected such a bad experience from red bus.
I booked a bus ticket from redbus. I cancelled on 5 may 2016, first they told me to wait 5-7 days, now they are telling to contact freecharge. I booked a ticket from redbus not freecharge website freecharge is gateway. Freecharge support telling like to contact redbus, redbus support are telling like to contact freecharge. Please solve my problem. Rs 402 till now i didnt get in bank account or wallet. For proof i attached mail..

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— forwarded message —
From: "[protected]@freecharge.In"
Date: 16 may 2016 3:27 p. M.
Subject: re: [#3731835] re: regarding refund money #rb[protected]
To:
Cc:

dear amardeep,

thank you for writing in.

please accept our sincere apologies for delay in response.

having checked this for you, we see that the refund rs 331.5 for your order 73591075 was successfully processed from our end on the 05-may-2016. Ideally, you should have received the refund amount in your account within 5- 7 working days from the date of refund, depending on the respective bank’s norms.

if the same is not received, please feel free to write back to us with an updated official copy of your bank statement showing the missing amount with complete entries till date, for us to follow up with our payment partner.

also we see that rs 50 we have already refunded to your account as freecharge wallet which you was successfully utilized against the order id fcva[protected]. For more clarification please login to your freecharge account.

you can also check the refund status of your transaction at - https://www.freecharge.in/#!/transactions.

"we are committed to give the best of our services, shortly you would receive a survey mail, please spare a few minutes to rate us and give your feedback to help us improve"

happy freecharging,
customer success team

www.freecharge.com

for faster recharge experience download freecharge mobile app. Now available on google play store and apple app store
p. S: to ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.






on sat, 14 may at 10:38 am, [protected]@freecharge.In wrote:
dear amardeep,

thank you for writing to us.

we are sorry for the inconvenience caused to you,
we have already forwarded the details to the internal team once they revert back. We will update you the status shortly.
happy freecharging,
customer success team

www.freecharge.com

for faster recharge experience download freecharge mobile app. Now available on google play store and apple app store
p. S: to ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.





on fri, 13 may at 7:56 pm, amardeep mishra wrote:

mail id:[protected]@gmail.com, till now i didnt get my money in my wallet.
on 13 may 2016 5:59 p. M., "redbus support" wrote:





dear customer,
we regret the inconvenience caused to you.
this email is to confirm your request, for the refund amount of rs. 402.50/- for the cancelled ticket tj5w72726658.
we have processed the refund amount of rs. 402.50/- to your freecharge account on 05 may 2016.
in case your account does not reflect this amount, then kindly get in touch with your freecharge team.
for all further communication, please remember your reference number is:73591075.
please note: the refund will be in the name of redbus/pilani soft labs pvt. Ltd.
for additional assistance, please feel free to get in touch with us [protected]@redbus.In.
we hope to serve you again in the future.
we value your feedback. This helps us to stay in touch with your needs and to improve our service. Click the link below to share your email experience.
https://docs. Google.com/a/redbus.In/spreadsheet/viewform? Formkey=dg1wywtzsxjdwkdvcdhdvda3twvhunc6ma
umakanth. C,
redbus.In.



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