[Resolved] Redbus — Irresponsible and unethical behavior | |||||
Ticket number - tjcm55293467 Pnr number[protected] I booked 2 tickets from mumbai to bhuj using redbus mobile app, to attend the rann utsav festival in bhuj. The tickets got cancelled and all we got from the travel partners was a single line text message stating the same. We called redbus, raised our concern and were put on hold for almost 20 minutes, thrice.in the end, we had no option but to book 2 flight tickets from mumbai to ahmedabad and then additional 2 bus tickets from ahmedabad to bhuj. There was also a major time difference between the flight and the new bus, because of which we had to roam for almost 8 hours around the streets of ahemdabad and that too in the dead of the night. Redbus has still taken no responsibility for the same and are, most certainly, oblivious of the fact that the bus got cancelled. I have received no refund for my cancelled tickets. I had to pay an additional charge of inr 6300 because of the whole hassle. I request redbus to refund my original amount and pay the additional charges as compensation. Failing to do so, i would be bound to raise an official complaint with the indian consumer court under the consumer protection act - 1986 and move the courts. Thank you for such a miserable experience. Was this information helpful? | |||||
Jan 8, 2017 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Dec 06, 2016 Red Bus Customer Care's response Hi Anuj, Greetings from redbus!! Ticket id-TJCM55293467 We are sorry for the inconvenience caused. We have escalated your issue to our concerned team, we'll get back to you with an update at the earliest. Feel free to reach us at [protected]@redbus.in for any further assistance. Regards, redBus Team. Verified Support Dec 08, 2016 Red Bus Customer Care's response Hi Anuj, Greetings from redbus!! Ticket id-TJCM55293467 We deeply regret the inconvenience caused to you due to bus cancellation. Unfortunately the operator had to cancel the bus due to unexpected mechanical failure in the bus. Information regarding the same was provided to you by the operator in advance. As a online bus ticketing platform, redBus does not take the responsibility for bus cancellations (Please refer to the terms and conditions mentioned on our website - https://www.redbus.in/info/termscondition. Please refer to point 1). However, we do take the responsibility to coordinate with the bus operators to facilitate the resolution of any customer complaints. We communicated with Shree Sahjanand Travels regarding the cancellation of your ticket TJCM55293467. Post receiving a confirmation from them, we have processed complete refund on your ticket. I would like to re-iterate that we value you as our customer and are very thankful to you for choosing redBus. In continuation to our telephonic conversation this morning, we would like to provide you 50% of the ticket fare as a token of appreciation from our end. Please reply to the same mail id if in case that is acceptable to you so that we can take it forward. Feel free to reach us for any further queries. Regards, redBus Team | |||||
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