Redbus — Non Receipt of Refund

Address:

Mumbai City, Maharashtra

Had booked a bus to Vadodara on 17th April (TH5G[protected] and 5 hrs before journey I received a call from them stating that the bus is cancelled and I need to call back and book alternate bus or cancel the ticket. Called more than 30 times on customer care number but no one could be contacted. I tried on all numbers on my ticket too couple of times but all numbers were un-available. Wrote an email to customer care before departure time to imitate the same. Noone replied for days after that. I am following up for refund post that but they are not giving me the same saying that I did not reach on time and bus was not cancelled whereas I have an email sent to them b4 departure to prove that I had received an intimation from them about cancellation. All thanks to this irresponsible service... I missed my journey. This is my second such bad experience with Red Bus.