Redbus — Not allowed to Board Bus in spite of booking ticket online

Address:

New Delhi, Delhi

I would like to share with you all a bad experience I had with Red Bus. Please be careful when you do online booking for any bus services from Red Bus. Recently I booked a ticket to travel from Delhi to Haldwani through Red Bus.in and this was booked online. It was an AC Volvo bus and the ticket cost was around Rs 1300 for 2 tickets. The Bus services providers name, pick up point & the seat number was clearly mentioned in the ticket. The pickup point given was near Anand Vihar bus stop in Delhi which is one of the worst locality of Delhi. When we tried to board the bus standing at the pickup point we were not allowed to do so and the concerned person told me that our name is not listed among the passengers list and he asked me to check other bus. We were running here and there for almost more than an hour just to understand where our bus is, whether it exists or not ?, there is no one whom you can get help from. Neither Red Bus has deployed any staff to help the customers nor the Bus Services provider. And to my surprise Bus Service provider (JBG Volvo Bus Service) are not the actual Bus Service providers after speaking to many people I realized that JBG do not have their own Buses, these buses are run by Blue World and when I went to Blue World office they ask me to check with JBG Volvo Bus Service. But my question is how will I check with JBG floks ? I could not find a single person of JBG and they had listed some numbers in the ticket none of them could be reached when needed. I have never heard of JBG but I trusted Red Bus and I though Red Bus is a reliable source to do online booking. It was a big mistake. Our scheduled departure from Delhi for Haldwani was at 22:15 on 8th May 2015 but because we were not allowed to board and it was 23:00 already and we were still at Anand Vihar. I wanted to reach Haldwani next morning at any cost. Finally I was forced to buy ticket of Non AC bus and travel on that pathetic jam packed bus sitting cramped whole night with mosquito bites. Agony is inspite to buying a AC bus ticket hoping that we can have a pleasant journey with good sleep we travelled in a Non AC bus with mosquitoes to make sure that we are on our toes whole night. When I complained Red Bus customer care about this, first of all they took almost a week to review my complaint and then came up with a reply mentioning that the refund cannot be done because as per their record the customer has already completed the journey. I asked them to show me the proof which shows that I have actually travelled, whereas I have the proof the ticket of the other bus which I actually took. Too my surprise I was not the only victim, most people who did the online booking were the victimized in similar manner and I heard from a co-passenger that it has been happening for long time. I do not expect them to refund my ticket money but I wanted to share this bad experience with the world so that everyone is aware and do not fall on such trap of Red Bus, JBG, Blue World etc. etc.