Redbus — Refund after bus cancellation

Website:redbus.in

I had booked two tickets in shatabdi ac from Lucknow to varanasi on 18 for 19 april.I didn't get any information earlier from your side regarding cancellation of bus.when we reached there then we come to know about the bus being cancelled.we had no choice left after.but this doesn't end here, after cancellation the total amount was not refunded.it would have been true if I myself would have cancelled the ticket but it was bus which get cancelled not that I cancelled my own ticket.so it would be great if you look into this and act acccordingly.please look into it as early as possible because other options are waiting .
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