[Resolved]  Redbus — Refund not given

Address:Bangalore, Karnataka, 560002
Website:www.redbus.in

I have booked ticket on 10.09.2016 to travel from coimbatore to bangalore. The ticket booked on 10.09.2016, ticket no. Tja[protected], pnr no: msasc5x jayam travels.
On 11.09.2016 at around 10.00am, i got a call from the operator, stating that the bus has been cancelled due to some reasons and i have to do my own arrangements for travel. When i asked about the refund of ticket cost he said that it will be refunded to my account by red bus directly. Then on the same day, i informed to the customer care of red bus about this incident and they assured me that i get my refund in one week. But till now i did not get any refund for their faulty service.

I have also raised the ticket (Service ticket id: rb[protected] with red bus customer care. But it has been more than 2 weeks now, i have not received any reply from the red bus on the refund status.

Kindly look into this matter and arrange my refund as early as possible
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Oct 27, 2016
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Sep 21, 2016
Updated by Pankaj1993
I booked a ticket on 10.09.2016 to travel from COIMBATORE to BANGALORE. The ticket booked on 10.09.2016, ticket no. TJA[protected], PNR No: Shama Sardar Travels.
On 11.09.2016 at around 10.00AM, I got a call from the operator(Shama Sardar travels), stating that the bus has been canceled due to some reasons and I have to do my own arrangements for travel. When I asked about the refund of ticket cost he said that it will be refunded to my account by red bus directly. Then on the same day, I informed to the customer care of red bus about this incident and they assured me that I get my refund in one week.But till now I did not get any refund for their faulty service.

I have also raised the ticket (Service Ticket ID: RB[protected] with red bus customer care. But it has been more than 2 weeks now, I have not received any reply from the red bus on the refund status.
Verified Support
Sep 26, 2016
Red Bus Customer Care's response
Hi Pankaj,

Ticket id-TJA[protected]

Greetings from redBus!!

We have escalated the issue to our concerned team. We'll get back to you with an update at the earliest.

Feel free to reach us at [protected]@redbus.com for further assistance.

Regards,
redBus Team.
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