[Resolved] Redbus — Regarding refund of the bus ticket

SubhashHJ

from Bengaluru, Karnataka

Address:

560003

I have registered a complaint regarding refund of the ticket fare in sea bird tourists via red bus portal on 24-oct-2016. Till now there is no response from Redbus or this consumer complaints site. They have deducted twice the seat fare for a single seat booking and I am very frustrated from this long 15-days wait. I have noticed deduction of twice the amount of the ticket price ie rs=800 was charged instead of rs400 for the same seat booking, On[protected] and I asked for a refund via mail and called the customer care, but there is no response from REDBUS, I have attached my e-ticket which I got from REDBUS.

The ticket details are,

Ticket no: TJBA42879743
PNR no: TS-RB34961243JXC/3467132/SAGARA-SHIMOGA-BLR

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Dec 15, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2016

Red Bus Customer Care's response Hi Subhash,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly share the registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.